1、 协助餐厅经理不断改进完善工作标准和服务程序,并督导实施。
2、 召开班前例会负责本班组服务员的工作任务分配,检查本班组对客准备、服务及收市情况。
3、 负责向经理和厨师长反馈客人对食品、服务方面的信息。
4、 对重要客人给予关注,负责处理餐厅里发生的问题和客人投诉,并及时向餐厅经理汇报。
5、 定期检查、清点、保管餐厅的设备、餐具、布草等物品,负责签署设备维修、物品领用等报告单。
6、 督促员工做好餐厅安全和清洁卫生工作,开餐前检查餐台摆台、清洁卫生、餐厅用品供应及设施设备的完好情况。
7、 协助经理做好对服务员的培训工作及对员工进行考核。
8、 负责餐厅工作人员调配、班次安排和员工考勤、考核,保证在规定的营业时间内,各服务点上都有岗、有人、有服务。
9、 坚持让客人完全满意的服务宗旨,加强服务现场管理,检查和督导餐厅员工的岗位业务培训。
10、 了解和掌握员工思想状况,做好思想政治工作,抓好班组文明建设。
万峰大酒店是河北万峰房地产有限公司投资4.8亿元人民币,按照国际五星级标准兴建的大型酒店。酒店位于邢台市未来政治、经济、文化中心--龙岗新区(钢铁北路与郭守敬大道交汇处)。距火车站、汽车站、京深高速、107国道仅15分钟车程,交通极为便利。酒店占地80余亩,建筑面积5.5万㎡,主楼高24层,是一家集客房、餐饮、会议、康乐、休闲商务为一体,具有浓厚文化特色和高档品位的五星级酒店。酒店融汇国内先进设计理念和智能化管理系统为一体,功能布局先进,配套设施完善,建筑风格尊贵,文化氛围浓厚,管理品位高端,形成了万峰五星级大酒店的独特魅力。 WanFeng International Hotel is invested 480 million by The HeBei WanFeng Real Estate Co.Ltd. It is a large-scale hotel which is built according to the international five-star standard. It is Located at GangLong New Area in XingTai city (at the crossroad of North GangTie road and GuoShoujing avenue) where is the future political, economic and cultural center. Only 15 minutes away from the Railway Station, Bus Stop, BeiJing-ShenZhen Expressway and 107 National Road, so the traffic is very convenient. With strong cultural features and high-end tastes, the five-star hotel covers an area of more than 80 acre and building area is 55 thousand square meters. The main building is 24 floors high. It’s a combination of rooms, catering, conference, recreation, leisure and business. It blends the up-to-date design concept in domestic and intelligent management system into a unity. The hotel has reasonable architectonics physical design、perfect supporting facilities、majestic architectural style、strong cultural ambience and advanced business management, these features formed a particular charm of The WanFeng International Hotel. 万峰大酒店倡导“品质成就品牌、品牌决胜市场”的企业理念,致力于搭建一支国际化水准的管理团队和充满朝气、活力的员工队伍。我们坚持“以人为本、人尽其才、事得其人、人事相宜”的人才理念、努力为员工提供一个良好的工作环境和广阔的发展空间。 WanFeng International Hotel advocates a business philosophy which is “quality achievements of the brand, brand to win the market”. We will dedicate ourselves to build a international management team and dynamic staff. We insisted on the principle of “people oriented and put the right man in the right place”, try to provide a good working environment and wide development space for our staff. 所述招聘职位一经录取,公司将提供良好的竞争平台和发展空间。热忱欢迎有志人士与、社会精英携应聘函及联系方式、期望待遇等相关资料来我公司应聘。 The hotel will open ceremoniouslysoon, we will provide the excellent competitive platform and sufficient development space for our employees. We warmly welcome all those who come to our company applied for the job, remember carry your letter of application, contact information, your salary expectation and other relevant materials, etc.