• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 管理规范
• 领导好
• 包吃包住
• 年底双薪
• 帅哥多
• 年底四薪

1.      Standards follow up, Quality control book & Global evaluation management.
Learn and get to know Crowne plaza Brand, safety and service standards and ensure these standards are followed up by hotel staff. Discuss any update, change or shortcomings in standards with EAM Dekker and related HOD. Help to analyze the situation and prepare hotel for Global evaluation standards audit from IHG held once a year from 5 areas – Product, Service, Safety, Condition of the hotel, Cleanliness of the hotel. Keep the Management action plan on file within one year. Follow up on Quality control book and work with related departments to obtain required reports on time and keep those reports on file.
2.      Hotel’s cleanliness audit
On a daily basis audit at least 5 guest rooms regarding cleanliness of the guest room and pay high attention to bathroom area. Daily several times walk through the hotel and follow up on cleanliness issue regarding restaurants, public areas and back of house. Closely work with Executive Housekeeper to ensure all the issues are resolved on time and follow up.
3.      Condition of the hotel’s facility
On a daily basis audit 2 PMM rooms (preventive maintenance management) and review the results of work done by ENG department. Provide audit reports regarding condition of the hotel at least 4 times a week including rooms, public areas, restaurant, fitness centre, outside areas, parking lot, Banquet and meeting room areas, back of house, function rooms (AC, water pump room etc.) as well as outsourced areas (Chinese & Japanese restaurant, SPA – once a month). Focus each audit only on 1 area and provide time for the management of the area to prepare action plan and implement corrective actions. Carry out conditions audits, safety audits, work with EAM and Security manager for safety issues.
4.      Service provided by hotel Staff
Observed service provided on daily basis by spending time in lobby and hotel outlets everyday from 7:00 – 9:00 AM 11:30 -12:00 and 17:30 – 20:00 to find out quality, kindness, professionalism of service by staff and prepare reports for HODs on weekly basis. Look for gaps with standards or improvement suggested based on own observation.
5.      Food & Beverage outcome and service
On a daily basis provide audit from Breakfast service including Sunseeker restaurant & Club lounge service. Follow up food items according to Crowne plaza breakfast menu, hostess service, Crowne plaza service standards manual, timeliness of service, food amount refilled on time, cleanliness of the restaurant and look for improvement which would lead for higher guest’s satisfaction based on own experience.  Visit Tboat restaurant, Sunseeker, Club lounge and Marianna lobby bar as well as Banquet (if there is event at a particular day) several times during the day to ensure service provided is at the highest level. Provide feedback to EAM or HOD’s for further consideration. Spend time at Food & Beverage outlets from 17:30 – 20:00 regularly rotate among F&B outlets and lobby area.
6.      Heartbeat survey, OTA’s analysis & Quality meeting
Get to know Heartbeat survey and Medallia portal to details to ensure correct information and analysis are carried out and provided to hotel management. Look for connections among information from online survey (Medalia) + guests comments from OTA’s (Ctrip, Dianping, Tripadvisor) + Courtesy calls & Log books provided by hotel staff. Provide the information to related departments and find solution for common problems, repeating issues. Seek for further improvement in hotel product or service. Communicate your ideas to EAM and HOD. On a weekly basis, prepare Quality meeting, ensure the preparation from each department is complete, the data are correct and the meeting will be held smoothly. Try to bring new information, analysis “extra mile, ace in the sleeve” for each meeting to support open discussion to find solution for problems.
7.      MOD follow up
On a daily basis, follow up MOD report. Provide 3 days for each MOD report before you carry out the follow up audit. Email send out to hotel management on daily basis and work departments to communicate if the issue is being followed up or not.
8.      IHG Green engage
On monthly basis ensure there is an Energy & Green engage meeting held. Work with EAM and ENG department to submit the information to Medalia portal and ensure the information are correct as it is one of hotel’s annual targets. Seek for IHG green engage solutions in the portal to find out which solution can be implemented or how to work out the way to implement more solutions. Work closely with ENG department on these issues to ensure the solutions can be implemented or try to overcome obstacles if needed.
9.      Communication with Guests.
One of the most important task is to communicate with hotel guests as much as you can to obtain direct feedback about hotel services. Focus communication on current issue that needs to be resolved to see if it influences guest’s stay or not. Try to obtain information about special needs and ensure those needs are satisfied before the customer leaves as well as can become part of problem handling by cooperating with operational departments, above all Duty manager, Front desk. Support hotel team by asking guests for Tripadvisor or other OTA’s comments, work with sales & marketing if the guests want to do more business with our hotel. 

    中茵集团旗下五星级酒店——苏州中茵皇冠假日酒店Crowne Plaza Suzhou，由世界的最大的酒店管理集团——洲际酒店集团InterContinental Hotels Group管理。洲际酒店集团是响誉世界的品牌集团，至今已有200年的历史。在全世界100个国家拥有旗下所管理、租赁、授特权经营的酒店4150多家。现洲际集团的全球总部在英国伦敦，亚太区总部在新加坡。“洲际”旗下的酒店品牌有洲际酒店（InterContinental Hotels & Resorts），假日酒店（Holiday Inn），皇冠假日酒店（Crowne Plaza Hotels & Resorts），智选假日（Holiday Express），英迪格(Indigo)品牌酒店 ,Candlewood品牌酒店 ,Staybridge公寓式酒店以及华邑（Hualuxe）展示中华传统待客之道的品牌酒店。