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PA Manager
maintain a high customer service focus by approaching your job with the customers always in mind.
在 整个工作过程中,始终保持高度的客户服务意识。
To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
保持积极的工作态度,做好本职工作,并且主动解决问题,能够始终清晰的与客人或同事进行交流。
To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
具有积极合作的精神, 以极其热心的态度对待所有的工作,并且乐于借助一切机会学习新技能以便于改进自己的工作表现。
To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
具有极强的应变能力, 反映迅速并以积极的态度面对要求的改变,包括任何工作要求的改变。
To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
具有极强的团队精神, 通过合作及对同事工作的支持达到团队的目标。
To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.
能够提出对酒店的运作及环境有益的意见或建议。
To actively promote the services and facilities of the Hilton Hotels to guests and suppliers of the Hotel.
能够积极的向客人及供应商推荐酒店的服务及设施。
To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
在工作过程中能够做好本职工作,保证自己及其他人的安全。
Assist the Executive Housekeeper in the day to day operation of all public areas both hotel and office.
Ensures all public area related areas are well maintained
保证所有公共区域及相关区域状态良好
Review and implement the cleaning schedule and contract cleaning projects on Daily, weekly, monthly basic.
回顾和落实清洁计划,清洁项目的安排应以每天,每周,每月为标准。
Identifies and implements training based on operation needs.
根据部门的需要来确定培训计划。
Conducts performance review on a regular basis.
按规定评估员工表现。
Ensures integrity and confidentiality of information at all times.
在任何时候确保信息的真实性和保密性
Acts as a bridge between management and rank and file employee.
在管理层和员工之间起桥梁作用。
Ensures employees are aware and well trained on all available automation.
确保员工了解并得到现有设备的良好培训。
Prepares and submits accurate monthly chemical consumption report in a timely manner.
按月总结和准备当月清洁剂的消耗报表。
Monthly report on preventative maintains of machine, equipment and tools inventory.
每月汇报机器设备和工具的维护及盘点情况。
Assumes other duties as assigned by theEH form time to time.
完成部门行政管家临时安排的其他工作。
Ensures all offices, washrooms, dormitory, staff lockers, car park, gardens are kept in good condition.
确保所有的办公室、漱洗间、员工倒班宿舍、更衣柜、停车场、花园处于最佳状态。
Responsible for pest control in both hotel and office .
确保酒店与办公室无虫害。
Screens applicants carries out disciplinary actions of dismissals.
维护酒店规定严格执行。
Floor Manager 楼层经理
Supervise the implementation of housekeeping standards and procedures in relation to:
监督客房部各项标准和工作程序的执行 :
Recommended changes to these standards and training needs on an ongoing basis
就这些标准和培训需求提供持续性的改进建议。
Maintain a current and thorough knowledge of all housekeeping systems
对客房部所有系统有最新和完整的知识。
Open and close the shift and ensure effective shift hand over
负责管理接班和交班工作,以确保交接班过程的有效进行 。
Distribution and collection of keys
分发和收集钥匙。
Management of all incoming and outgoing calls
管理所有的呼入和呼出电话。
Perform Room allocations and Perform Room inspections
分配客房,检查客房
Prioritise arrival rooms
排列抵店客人客房的优先顺序。
Liaise with Front Office for guest and hotel requirements
配合前台满足酒店和客人的要求。
Manage all special requests made by guests
处理客人所有的特殊要求。
Ensure consistency within the department
确保部门内工作的一致性。
Management of lost property for the hotel
管理酒店的遗失财物。
Ensure you have complete knowledge of room types, layouts and facilities
确保具有客房类型,设计和设施的全面知识。
Manage storage areas,Maintain adequate stock levels
管理仓库,保存充足的用品存货。
Complete stock takes as required
按要求完成库存盘点工作。
Maintain stock levels
维持存货水平
Conducts shift briefings to ensure hotel activities and operational requirements are known
进行交接班说明,确保了解酒店的工作和运营需求。
Works with Superior and Human Resources on manpower planning and management needs
与上级领导和人力资源部一起进行人力规划和管理需求。
中茵集团旗下五星级酒店——苏州中茵皇冠假日酒店Crowne Plaza Suzhou,由世界的最大的酒店管理集团——洲际酒店集团InterContinental Hotels Group管理。洲际酒店集团是响誉世界的品牌集团,至今已有200年的历史。在全世界100个国家拥有旗下所管理、租赁、授特权经营的酒店4150多家。现洲际集团的全球总部在英国伦敦,亚太区总部在新加坡。“洲际”旗下的酒店品牌有洲际酒店(InterContinental Hotels & Resorts),假日酒店(Holiday Inn),皇冠假日酒店(Crowne Plaza Hotels & Resorts),智选假日(Holiday Express),英迪格(Indigo)品牌酒店 ,Candlewood品牌酒店 ,Staybridge公寓式酒店以及华邑(Hualuxe)展示中华传统待客之道的品牌酒店。