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FINANCIAL RETURNS
Develop deep understanding and
knowledge of key sectors targeted by hotel, and gain sectorial/account
expertise when necessary to maximise lead conversion rate
Ensure the timely follow up and
pursuit of business with customers’ leads in order to drive the highest levels
of conversion
Conduct and/or assist Sales
team in customer negotiation process
Conduct proposal negotiation
process and assist Business Development team where necessary
Handle contract signing process
Updated lead status in relevant
systems and communicates lead status to relevant Business Development staff
(e.g. account owner)
PEOPLE
Team up with counterpart Crowne
Meetings Events staff to deliver sector/customer specific services when
appropriate
Communicate to his/her superior
any issues encountered and other relevant information
Attend and participate in and
where appropriate, organise training sessions, daily briefings and other
meetings as required
Where applicable, supervise,
manage and train Crowne Meetings Fulfillment Executives and Crowne Meetings
Fulfillment Coordinators in carrying out their responsibilities
GUEST EXPERIENCE
Process customer inquiry in
accordance to specified service standards
Develop and deliver relevant
documentation to the customer
Prepare and deliver site
inspections for potential customers (when necessary)
RESPONSIBLE BUSINESS
Prepare and submit proposals
Ensure accurate and timely
updating of a record of all relevant activities and customer information in the
provided Sales System (i.e. Delphi; Opera; etc.) for future reference and
control purposes
Perform other duties as assigned.
中茵集团旗下五星级酒店——苏州中茵皇冠假日酒店Crowne Plaza Suzhou,由世界的最大的酒店管理集团——洲际酒店集团InterContinental Hotels Group管理。洲际酒店集团是响誉世界的品牌集团,至今已有200年的历史。在全世界100个国家拥有旗下所管理、租赁、授特权经营的酒店4150多家。现洲际集团的全球总部在英国伦敦,亚太区总部在新加坡。“洲际”旗下的酒店品牌有洲际酒店(InterContinental Hotels & Resorts),假日酒店(Holiday Inn),皇冠假日酒店(Crowne Plaza Hotels & Resorts),智选假日(Holiday Express),英迪格(Indigo)品牌酒店 ,Candlewood品牌酒店 ,Staybridge公寓式酒店以及华邑(Hualuxe)展示中华传统待客之道的品牌酒店。