• 五险一金
• 技能培训
• 带薪年假
• 员工生日礼物
• 年度旅游
• 包吃包住
• 地理位置优越
• 人性化管理
• 岗位晋升
• 年终奖

1.   Review arrival information on a daily basis; VIP, Regular guest,Groups, special requests, etc. Follow up with Housekeeping，Room Service and otherconcerned departments.
2.   Responsible for correct registration procedure; registrationcard, room allocation, credit policy, etc.
3.   Maintain good working relations with all departments, especiallyHousekeeping and Reservations. Checks discrepancies and out-of-order rooms, toensure correct room status at all times
4.   Responsible for correct handling of cash and cheques, creditcards, foreign currencies, vouchers and invoices
5.   Responsible for correct handling of safe deposit boxes
6.   Responsible for prepare activities for group arrival, correctdefinition of group masters to ensure correct charges
7.   Responsible for correct check-out procedure following hotel’spolicies and procedures
8.   Responsible for reservations, changes and cancellations whenReservation Office is closed
9.   Handle claimed reservations and turn-away according toSheraton’s policies and procedures
10.  Report tomanagement on deficiencies and irregularities noted in the operation
11.  Maintain athorough knowledge of the room rates, discounts, packages, hotel facilities,special events, etc. and ensures GSA’s knowledge of the same
12.  Responsible forcorrect selling status in the Reception at all times, by close liaison withReservations
Complete the Scanning and sending guest` s ID/Passportinformation by shift according to the policy by local PSB.
13.  Complete thescanning and sending guest`s ID/Passport information by shift according to thepolicy by local PSB. Ensure all CO guest`s data was check out in PSB systemupon departure day . 
14.  Ensure thatguest complaints are properly logged and acted upon by trying to avoid anyguest leaving the hotel dissatisfied. Solicits assistance from Guest ServiceManager or Front Office Manager if needed 
15.  Assist inpreparing staff schedules, ensuring adequate staffing to meet business demands
16.  Assist inpreparing payroll information on the due dates, to ensure correct payments
17.  Maintain goodknowledge of all corporate programs, ensure GSA’s knowledge of these programs
18.  Maintain goodknowledge of the Preferred Guest program, ensuring correct handling, preparesreports and actively participates in enrolling new members 
19.  Assist inresolving accounting matters; disputes, missing back-ups etc
20.  Ensure that allguest comments are logged and forwarded to the Front Office Manager
21.  Be familiarwith SGSS standards and is guided in daily work by these. Monitors staffperformance continuously in this respect
22.  Assist indepartmental training and assessments
23.  Be alive to newideas and system which could benefit the department and hotel
24.  Assists indepartmental training plan
25.  Deliver highquality service to guests
26.  Ensure guestneeds and reasonable requests are met
27.  Seekopportunities to continually improve guest service
28.  Identify VIP,member, regular and long staying guest, develop rapport to offer personalizedservice and assistance
29.  Takeappropriate action to resolve guest complaints
30.  Promote thehotel and Sheraton product and service knowledge in order to explain servicesand facilities to guests
31.  Ensure a highlever of cleaning is maintained in your work area
32.  Responsible fordistributes daily work
33.  Ensure thesharing and follow up of the FD mail box properly.  
34.  Guard hotelsecrets
35. Abide by the Sheraton Guest Satisfaction System (SGSS).
36. Abide by the Hotel’s Policies and Procedures, Sheraton Code ofBusiness Conduct and the hotel’s Associate Handbook.
37. Handle cash, Pool House Bank , cheques, credit cards, bills,overages/shortages in accordance with hotel and Marriott policy compliance.Follow all company policies and procedures.
38.   Carry out othertasks as directed by your supervisors.
  
1.  上岗前查看当天抵店客人信息，包括贵宾，万豪国际集团优先顾客，团队预订及其它相关的特殊要求。及时将相关信息通知客房部和送餐部及其它相关部门
  
2.  负责正确使用登记程序、填写登记卡、房间分配、信用方针等
  
3.  与所有部门保持良好的协作关系，特别是客房部与预订部。检查房态差异报告以及维修房状态，确保随时保持正确的房间状态信息
  
4.  负责正确处理现金和支票、信用卡、外币兑换业务、付款凭证以及发票
  
5.  负责正确处理保险箱业务  
  
6.  负责团队抵店前的准备工作，确认团队总帐单以确保正确收款
  
7.  负责遵守酒店政策与服务程序，正确完成客人离店手续
  
8.  负责预订部下班后的预订服务、预订变更及取消预订
  
9.  根据喜来登原则与服务程序处理无法发现预订与超预订时婉拒服务
  
10. 向上级报告饭店在营业中存在的不足与缺陷
  
11. 熟悉房费、折扣、包价、饭店设施和特殊活动等相关知识，同时确保接待员正确掌握
  
12. 与预订部保持紧密联系，确保前台始终处于正确销售状态
  
13. 严格按照当地公安机关的要求做好入住客人证件扫描和上传。确保每日退房的客人资料要在PSB系统中退房。
  
14. 确保迅速、正确记录与解决客人投诉，尽量避免客人带着不满意离开饭店。必要时征求宾客服务经理或前厅部经理帮助
  
15. 负责准备员工排班表以确保有足够员工满足运作需要
  
16. 负责在指定日期准备工资信息报告以确保正确支付员工工资
  
17. 熟练掌握饭店所有合作促销计划，同时确保接待员熟悉掌握
  
18. 熟悉万豪国际集团优先顾客计划，确保正确处理、准备报表以及积极参与发展新会员
  
19. 协助解决财务问题，包括有争议的帐目问题及丢失的信息备份等
  
20. 确保记录所有客人意见，并向前厅部经理汇报
  
21. 熟悉喜来登顾客满意标准并贯彻于日常工作中。不断监督员工在这方面的表现
  
22. 协助部门培训与评估
  
23. 鼓励有利于部门与饭店发展的意见与系统
  
24. 协助制定部门培训計划
  
25. 向客人提供优质服务
  
26. 确保客人需求和合理要求被满足
  
27. 通过记录客人的评论并以此为实践，不断寻找机会提高对客服务水平
  
28. 确认贵宾，万豪国际集团优先顾客、常规以及长住客人。建立良好关系并提供个性化和超值服务
  
29. 采取合适的行动解决客人的投诉
  
30. 通过不断向客人介绍饭店服务与设施，从而促销饭店与喜来登的产品与服务
  
31. 确保所在工作区域的高度整洁
  
32. 分派下級做其他工作
  
33. 确保前台邮箱所受到的信息被很好的传达及跟进。
  
34. 保守饭店机密
  
35. 在工作中遵循喜来登对客服务满意标准(SGSS)
  
36. 遵守饭店的工作政策及程序，遵守喜来登的商业行为规范以及员工手册中的条款。
  
37. 按照酒店万豪政策合规处理现金、备用金、支票、信用卡、账单、长短款等，遵守所有公司政策和程序。
  
38. 在上级指导下执行其它任务

    广州粤海喜来登酒店以喜来登全新理念于2023年完成焕新装修。地处广州中央商务区中心地带, 酒店连通羊城购物翘楚天河城, 临近正佳广场、太古汇等高级商城。酒店距广州东站仅 10分钟车程, 同时距离广交会展馆仅20分钟车程。酒店位于地铁一号线和三号线2条主要地铁线交汇处, 可轻松直达广州白云国际机场。酒店拥有 445 间焕新装修的客房, 房间宽敞明亮, 整体更强调活力以及个性化体验。并设有盛宴全日自助餐厅、班妮意海鲜餐厅、采悦轩中餐厅以及酒店大堂吧。酒店还设有 13 处活动场地, 其中包括一间大宴会厅。您可以在健身中心和行政酒廊享受舒适的自然光并俯瞰天河体育中心都会景致。酒店提供室外恒温泳池, 是您放松身心或商务出行的理想之地。           我们为每位员工提供优厚的福利待遇：缴纳社会保险和住房公积金，工作餐每日三餐，带薪年假，全球姐妹酒店入住及餐饮员工优惠价，外地员工还提供免费员工宿舍（配空调、热水器和独立卫生间）。      我们坚信员工是最宝贵的财富，我们将为您提供在充满活力的团队中拓展个空间的专业培训和发展机会！每一位新员工入职一个月内，酒店为其提供为期三天的入职培训，包括集团介绍、酒店介绍、品牌及品牌标准、服务文化等，让员工能更好地了解集团及酒店，为客人带来更好的服务。此外，我们还免费提供英语培训、部门技能培训；对于表现优异的员工，我们还提供广阔的职业发展机会，包括：酒店内部交叉培训，国内外姐妹酒店短期支援工作机会，国内外姐妹酒店工作调转机会，及万豪人才发展计划。             我们渴望优秀人才加入我们的团队，相信你的潜力可以在这里得到最大程度的激发！欢迎加入粤海喜来登酒店，您的万豪之旅从此启程！