• 五险一金
• 节日礼物
• 带薪年假
• 管理规范
• 员工生日礼物
• 丰厚年终奖
• 技能培训
• 岗位晋升
• 年底双薪

维持有效的对客关系，建立和谐的气氛并提供个性化的服务和帮助

- 良好的服务技巧和热情的服务态度
- 良好的英语基础
- 良好的日语沟通能力
- 有4-5星级酒店相关工作经验者优先
- 日籍员工及有日本留学经验优先考虑

Guest Relations:

 Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
 Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
 Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process such as L.E.A.R.N. to resolve issues, delight, and build trust
 Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible, as well noting these in according systems
 Address guests' service needs in a professional, positive, and timely manner.
 Thank guests with genuine appreciation and provide a fond farewell.
 Ensure all guests experiencing a problem receive an appropriate response, any promised compensation is delivered and all guest receive appropriate follow up in a timely and professional manner
 Responsible to handle all guest requests and to solve any guest complaints
 Keep good relations with customers and inform Management considering customer comments.
 Be familiar with cultural differences to meet guest’s specific needs and requirements.

Experience:
 Two years of hospitality experience in high contact customer area is preferred
 No related work experience is accepted
 No related supervisory experience is accepted
Skills and Knowledge
 Basic Computer Skills （word and Excel）
 Fluent spoken Mandarin language
 Very good spoken and written English language
 Fluent spoken and written Japanese language
Education or Certification
 Hospitality University degree is preferred
 College degree is accepted
 
 
 
 

Radisson Collection Hotel, Yangtze Shanghai上海扬子江丽笙精选酒店是由上海锦江国际酒店发展股份有限公司控股，丽笙酒店集团管理的国际五星级酒店。位于上海虹桥高级商业区的中心地带，酒店距离顶级会展中心仅数步之遥，靠近众多国内和跨国企业，酒店拥有525间客房，超过2000平方米的会议和宴会场地，包括一间层高7米豪华无柱宴会厅，均配备最新的会议设施和技术，适合筹办各类会议。酒店拥有 4 间屡获殊荣的餐厅和 1 间酒廊，在此可尽情享受经典的中式珍馐与西式风味佳肴。酒店提供贴心的服务，为每位商务和休闲旅客带来无与伦比的舒适体验。上海扬子江丽笙精选酒店诚邀有志于酒店业发展人士加盟，我们提供具有竞争力的薪酬福利，为您长远的职业规划及个人发展提供广阔的空间。 酒店背景• 上海扬子江丽笙精选酒店于1991年3月28日开业，• 2021年7月1日正式退出美国万豪集团（原名：上海扬子江万丽大酒店），交由丽笙酒店集团管理