岗位职责
· 编制每天及每周的工作计划,并确保是根据当日的生意状况和重要绩效指标进行合理安排。
Prepares daily and weekly work schedules, making sure that they reflect
business needs and other key performance indicators.·
分配客房部礼宾专员的工作职责。Assigns
duties and responsibilities to Hosts-Housekeeping·
检查客房部礼宾专员已完成的工作。Checks
on works done by Hosts-Housekeeping·
报告宾客的建设性反馈意见。Reports
constructive guest comments.·
报告并记录丢失和损坏项目。Reports
and logs lost and damaged items.·
跟进每天客房实施的深度清洁和预防性维护工作。Follows up on
daily deep cleaning and
preventive maintenance work for all guest rooms.· 检查所有公共区域。
Inspect
all Public Areas.·
检查承包商实施的工作。Conducts
checks on works carried out by Contractors.·
与外包公司的主管一起协调和检查其实施的工作,例如洗衣处理等。Coordinates
with Contractor’s Supervisor to check their work quality, for example laundry handling
etc.·
确保所有会议场地和洗手间在使用前、中和后都保持干净。Ensure
the cleanness of event space and bathroom throughout the day·
计划和确定定期工作的时间表,如地毯清洗、深度清洁。Plans
and schedules periodic works such as, carpet shampooing, and deep cleaning.·
确保所规定的定期工作实施。Ensures
scheduled works are carried out.·
为VIP客户的到达提供预先客房布置和准备的服务。Prepare pre-setup guest room for V.I.P. arrivals.
·
确保酒店最基本的品牌标准都被贯彻执行,适用时还要贯彻执行可选的品牌标准。
Ensures
all company minimum brand standards are implemented, and optional brand
standards should be performed where appropriate.
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