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· Follow all Indigo policies and procedures.
· 遵守Indigo政策和程序
· Report to work on scheduled days at the scheduled time.
· 在工作日工作时间内汇报
· Report to work in uniform following all appearance standards.
· 遵从衣着标准穿着制服并汇报
· Work as a TEAM.
· 团对合作
· Follow all safety policies to ensure a safe work area.
· 遵守安全政策确保安全的工作区域
· Honor all reasonable work-related requests made by a manager, which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel.
· 尊重由经理提出的所有合理的与工作有关的要求,以完全达成顾客在酒店期间要求和服务,即使此工作可能超出你的正常范畴
· Carries out effective service
· 高效的提供服务
· Check your station, prior to opening, for cleanliness of tables and chairs, proper set-up of pepper, sugar, ashtrays, flowers, lamp, clean cutlery and glassware.
· 开档前,检查岗位,清洁桌椅,准备盐,胡椒,糖,烟灰缸,花束,灯具,餐具和玻璃制品
· Do all necessary opening and closing work according to the procedure.
· 根据工作要求和计划完成必须的开档和收档工作
· Have all necessary tools ready: tray, pen, bus towel, corkscrew, etc.
· 准备好工具:托盘,笔,口布和开瓶器等
· Develop a complete knowledge of operations, promotions , menu items, their garnish, contents and preparation methods. Be ready to answer any guest questions about the menu in a positive and concise way. Know the use records.
· 对部门各项信息有全面的认识,包括营运时间,各项活动,菜单,菜式调料,分量和制作方法.时刻准备明确的回答顾客的问题,并做好记录
· Practice aggressive hospitality and use Suggestive Selling techniques when taking guest’s order.
· 当接下顾客定单,采用建议销售技巧,积极主动
· Develop a good knowledge of beverages, liquors, and wine service.
· 掌握相当的饮料,烈酒和红酒服务知识
· ensure all products are fresh and ready for sale
· 确保所有产品新鲜
· Attend all meetings or training seminars as required.
· 参加必需的会议和培训
· Perform other delegated duties as assigned by his supervisor.
· 完成上级指派的其他任务
Required Skills –
技能要求
· Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
· 完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
· Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
· 持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。
· Able to read and write English
· 能够读写英语。
· Problem solving and training abilities.
· 具有解决问题和培训的能力
Qualifications –
学历
· Diploma in Hotel Management, Food & Beverage, or related field.
· 酒店管理,餐饮或相关专业的大专学历。
Experience –
经历
· 2 years related experience or an equivalent combination of education and experience. Supervisory experience preferred.
· 2年相关工作经历,或与此相当的教育和相关工作经验结合的背景。具主管经验优先考虑。
上海外滩英迪格酒店由洲际酒店集团管理,上海申江资产经营管理有限公司投资兴建。英迪格作为洲际酒店集团旗下的一个高档精品酒店品牌,拥有着独具一格的品牌文化和特色。上海外滩英迪格酒店是英迪格品牌进入亚太市场的第一家酒店,酒店位于上海黄浦江畔景色宜人的外滩,拥有184间现代风格的豪华客房、独具特色的餐厅和酒廊,另有健身中心等休闲娱乐设施。酒店时尚的设计、独特的邻里文化、富有灵感的服务正不断吸引年轻、有活力并具社会责任感的成功人士来此体验。我们的网址:http://www.shanghai.hotelindigo.com/http://www.char-thebund.com