尽炫自我

    职位:前台接待 Front Desk Receptionist

  • 职位性质:全职
  • 工作地区:上海市黄浦区
  • 招聘人数:2人
  • 学  历:大专
  • 工作经验:不限
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:不限
  • 年龄要求:不限
  • 计算机能力:不限
  • 语言要求:英语(良好)
  • 国际联号工作经历:不限
  • 薪资待遇:5千-6千
  • 职位有效期:2020-06-01至2020-08-30

岗位职责/职位描述

·           Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every  opportunity 

·           随时以友好的态度与客人打招呼,为客人提供帮助,尽量用客人名字称呼客人。 

·           Registers and rooms all arrivals according to established procedures

·           按照酒店的程序,为所有到达客人登记及安排房间。

·           Maintains intimate knowledge of departmental standards and procedures

·           详细了解部门标准及程序。

·           Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

·           为客人登记、结账及更换房间,按照预定部要求,确保把所有数据完整输入酒店电脑系统。

·           Maintains cashier float and ensures accurate daily report of all money received

·           维持现金流动,确保收到现金的准确性。

·           Cashes hotel guest’s personal and travelers checks and assists with currency exchange

·           为酒店客人兑换个人或旅游支票,协助客人兑换现金。

·           Responsible and attends to guest’s request of using the service of safety box at all times

·           通过保险箱服务,满足客人要求。

·           Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.

·           了解酒店所有的促销政策,如季节性的打包,宣传单上的促销内容,以及洲际酒店集团的促销政策。

·           Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she unable to assist

·           处理客人投诉,回答客人提出的疑问,在不能解决时,上报给前台主管或大堂副理。

·           Be familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels

·           熟悉其他的洲际酒店及其地址,以至客人在登记卡上指出下一个目的地时,能为客人推销另外的洲际酒店。

·           Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service

·           尽量让住店客人对你所提供的服务满意,在客人离开时,为客人留下良好的酒店印象。

·           Performs the audit balances and prepares all works for audit in an orderly fashion

·           完成审记报告,为审记做准备。

·           Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems

·           了解预定程序标准,其中包括:正确使用表格,怎样读电报、电子邮件、信息,怎样通过预定系统了解可供房间资源。

·           Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand

·           按照洲际品牌标准,维持良好的个人仪态、仪表。

·           Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times

·           保持前台工作区域的干净,及正常工作秩序。

·           To handle the rebate, paid out /the account transferring.

·           处理折扣,付款及账目转移。

·           Base on Check list of each shift to complete task

·           根据每日工作任务检查表来更好的完成工作