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· Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
· 随时以友好的态度与客人打招呼,为客人提供帮助,尽量用客人名字称呼客人。
· Registers and rooms all arrivals according to established procedures
· 按照酒店的程序,为所有到达客人登记及安排房间。
· Maintains intimate knowledge of departmental standards and procedures
· 详细了解部门标准及程序。
· Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
· 为客人登记、结账及更换房间,按照预定部要求,确保把所有数据完整输入酒店电脑系统。
· Maintains cashier float and ensures accurate daily report of all money received
· 维持现金流动,确保收到现金的准确性。
· Cashes hotel guest’s personal and travelers checks and assists with currency exchange
· 为酒店客人兑换个人或旅游支票,协助客人兑换现金。
· Responsible and attends to guest’s request of using the service of safety box at all times
· 通过保险箱服务,满足客人要求。
· Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
· 了解酒店所有的促销政策,如季节性的打包,宣传单上的促销内容,以及洲际酒店集团的促销政策。
· Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she unable to assist
· 处理客人投诉,回答客人提出的疑问,在不能解决时,上报给前台主管或大堂副理。
· Be familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels
· 熟悉其他的洲际酒店及其地址,以至客人在登记卡上指出下一个目的地时,能为客人推销另外的洲际酒店。
· Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
· 尽量让住店客人对你所提供的服务满意,在客人离开时,为客人留下良好的酒店印象。
· Performs the audit balances and prepares all works for audit in an orderly fashion
· 完成审记报告,为审记做准备。
· Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
· 了解预定程序标准,其中包括:正确使用表格,怎样读电报、电子邮件、信息,怎样通过预定系统了解可供房间资源。
· Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand
· 按照洲际品牌标准,维持良好的个人仪态、仪表。
· Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times
· 保持前台工作区域的干净,及正常工作秩序。
· To handle the rebate, paid out /the account transferring.
· 处理折扣,付款及账目转移。
· Base on Check list of each shift to complete task
· 根据每日工作任务检查表来更好的完成工作
上海外滩英迪格酒店由洲际酒店集团管理,上海申江资产经营管理有限公司投资兴建。英迪格作为洲际酒店集团旗下的一个高档精品酒店品牌,拥有着独具一格的品牌文化和特色。上海外滩英迪格酒店是英迪格品牌进入亚太市场的第一家酒店,酒店位于上海黄浦江畔景色宜人的外滩,拥有184间现代风格的豪华客房、独具特色的餐厅和酒廊,另有健身中心等休闲娱乐设施。酒店时尚的设计、独特的邻里文化、富有灵感的服务正不断吸引年轻、有活力并具社会责任感的成功人士来此体验。我们的网址:http://www.shanghai.hotelindigo.com/http://www.char-thebund.com