尽炫自我

    职位:门童 Bellman

  • 职位性质:全职
  • 工作地区:上海市黄浦区
  • 招聘人数:2人
  • 学  历:大专
  • 工作经验:不限
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:不限
  • 年龄要求:不限
  • 计算机能力:良好
  • 语言要求:英语(良好)
  • 国际联号工作经历:不限
  • 薪资待遇:4千-5千
  • 职位有效期:2020-06-01至2020-08-30

岗位职责/职位描述

·           At all times well groomed, have a pleasant disposition, greet guests with the most hospitable attitude upon arrival at the hotel, and willing to offer assistance at all times

·           随时保持外表整洁及良好的站姿,在客人到达时,以最热情的态度迎接客人,并主动地为客人提供帮助。

·           Maintain the entrance and main door area clean and tidy, free of obstacles and ensue that traffic through the driveway is controlled

·           保持主要入口的干净及整洁,确保进入酒店车道的顺畅。

·           Obtain taxis for guests as required and do your best to ensure the guests are not overcharged by taxis by either negotiating with the taxi driver himself, or by cautioning the guest to be on alert

·           在需要时,为客人招出租车,为避免乘客被出租车司机多收费,应与出租车司机协调或提醒乘客注意。

·           Knowledgeable in assisting guests in requests for transport and other information

·           在需要时,为客人提供交通信息或其他信息。

·           Assist with heavy packages, coats, suitcase, etc.  being alert to give assistance courteously and quickly, before having to be asked

·           在客人要求前,主动、迅速、有礼貌地帮客人提重的行李、外套、皮箱等。

·           Maintain a willingness to please attitude and give undivided attention to any approaching guest

·           保持积极、乐观态度,认真关注每位到达酒店的客人。

·           Adhere to guest checking in and checking out procedures pertaining to baggage handling

·           在处理客人行李时,了解客人登记及结账手续。

·           Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members

·           在主要的门口迎接客人,特别关注当天到达的回头客和优悦会员。

·           Has presence and alerts Security or Duty Manager whenever a suspicious looking person or troublemaker is present

·           在发现可疑人物或捣乱者时,提醒安全部门或值班经理注意。

·           Assist arriving and departing guests by opening and closing car and taxi doors

·           协助到达和离开的客人开、关车门。

·           Maintain a spotless Porte and Drive way smoothly.

·           保持良好的站姿及车道的畅通。

·           Guide the guest to the Front Desk and wait behind the guest during the check-in.  Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk.  Without delay, escort the guests accordingly.

·           引导客人到前台,在客人登记时,站在客人后面等待客人,注意观察前台接待给出的房间号,拿到房间号后,立刻陪同客人到房间。

·           Be familiar with the layout of the hotel and memorize the preferred route for escorting guests

·           熟悉酒店布局,陪同客人到达酒店的各个场所。

·           Room the guest in accordance with hotel standards

·           按照酒店标准,引导客人到房间。

·           Be familiar with the lift workings and emergency stairs

·           熟悉电梯的运作及酒店紧急通道。

·           Provide information to guests about the hotel facilities and services

·           为客人提供有关酒店设施及服务的信息。

·           Provide guest services and guidance

·           为客人提供服务及引导。