岗位职责
1、营运
按照经理的检查表来开始和结束一天的营运。
与客人进行积极的互动,来寻求反馈。
在餐厅中,培训、维持和执行所有万豪的服务标准。
执行集团规范的酒吧指南,并进行展示,以确保给客人提供的饮料具有一贯的品质。
在班次上正确执行收入和账单控制程序。
处理日常员工的协作关系(例如时间调整)。
为所有的员工和客人,建立一个安全及卫生的工作环境。
为餐厅营运提供尽可能的帮助(例如工作时间表,楼层安排,预定)。
找到解决如电话服务,最后一分钟的预定,或其他每天可能发生的问题的方法
确保在餐厅营运时,协助服务员或领位,在各自的岗位上使客人满意。
确保服务的食品和饮料有质量保证
通过使用工作指令和检查,管理一个有效的工程维护及保养程序。
理解和教导授权原则,以确保客人的满意度
2、 人力资源
通过使用记录,菜单以及适当的参考手册对新加入的员工实施有效率的培训课程。
通过所有可能的培训和授权来激励员工解决问题的热情。
和员工建立有效的沟通,以争取他们的信任和尊重
3、 行政管理
直接或通过日志本与下一班次的主管或经理进行沟通。
确定并推荐奖励项目,新的主意和方法。
积极推动部门与部门之间的关系。
岗位要求
3年以上的餐厅管理经验
有较好的服务精神和沟通技巧
英文良好,能正常进行沟通
苏州吴宫泛太平洋酒店简介Pan Pacific Suzhou IntroductionThe hotel is located in Suzhou Gusu District South Gate business Circle, with AAAA Panmen scenic spot seamless connection, adjacent to the ancient city historical sites: Guanqian Street, Shiquan Street, Pingjiang Road, Shantang Street, Tiger Hill, Humble Administrator's Garden, Suzhou Museum and South Gate business circle, Taihua Mall, the upcoming opening of Jindi Square, Huanyu Hui, etc.The hotel can be reached by double track, about 10 minutes walk to subway Line 5 and subway Line 4; Line 4 can reach Tongli, Shihu, Suzhou Railway Station, Sun Wu Memorial Park and other stations, Line 5 can reach Taihu Lake, Lingyan Mountain, Li Gongdi, Suzhou Olympic Sports Center and other stations10 minutes drive from Suzhou Railway Station (HSR)A 45-minute drive from Sunan Shuofang AirportA 70-minute drive from Shanghai Hongqiao Railway Station/International Airport酒店坐落苏州姑苏区南门商圈,与AAAA级盘门景区无缝连接,毗邻古城区历史名胜古迹:观前街、十全街、平江路、山塘街、虎丘、拙政园、苏州博物馆及南门商圈、泰华商城、即将开业的金地广场、环宇荟等.酒店双轨都可到达,步行约10分钟即可到达地铁5号线与地铁4号线;4号线可达同里、石湖、苏州火车站、孙武纪念园等站点,5号线可达太湖、灵岩山、李公堤、苏州奥体中心等站点距离苏州火车站(高铁)10分钟车程距离苏南硕放机场仅需45分钟车程距离上海虹桥车站 / 国际机场高铁仅需 70分钟车程Hotel has Chinese ans Western restaurants that provide cuisines of the world from local favorites to western fare. Other recreation facilities include fitness center, SPA, outdoor swimming pool and temperature-controlled indoor swimming pool.酒店拥有中西式风格迥异的餐厅,提供特色本帮菜和西式料理。酒店内的设施完善的24小时健身中心健身、室内/外泳池以及SPA理疗馆也是您享受舒适惬意轻松时刻、疏解身心的疲惫与压力完美选择336 elegantly decorated rooms and suites to be fully completed by 2022 Renovated, the all-day restaurant in the Garden, the Chinese Restaurant in the Haitian Lou and the RuiMian Noodle Restaurant in the garden provide you with different dining options, more than 1,400 square meters of meeting and banquet space, including 513 square meters of pillarless Dragon Pan Banquet Hall and 11 multi-purpose meeting rooms, a fully equipped gym and spa, as well as indoor temperature-controlled swimming pool and picturesque outdoor swimming pool. Guests can enjoy free access to the national AAAA class gate in the immediate vicinity Scenic spot.336间装饰典雅的客房与套房,2022年全面完成装修升级,萃英园全日制餐厅、海天楼中餐厅及花园中的瑞面馆为您提供不同就餐选择,超过 1,400 平方米的会议及宴会场地,包含513平米的无柱式龙蟠宴会厅及11 个多功能会议室,设施完备的健身房和水疗中心,以及室内温控泳池和风景如画的室外泳池,住店客人可免费畅游紧邻的国家 AAAA 级盘门景区 DINING餐饮Garden Brasserie Overlooking thebeautiful landscaped greeneries, Garden Brasserie is an all-day-diningrestaurant offering a wide selection of Western and Asian dishes for buffetsand a la carte.萃英园萃英园西餐厅可一览庭院景致,为您全天候提供零点佳肴以及西式和亚洲自助餐等丰盛美食。菜式琳琳种种,丰俭由人 Hai Tian LouHai Tian Lou featuresauthentic gourmet dim sum and well-known Suzhouspecialties. Private dining rooms are available for special occasions.海天楼海天楼中餐厅装潢美仑美奂,为您打造极致的就餐体验。主推特色苏帮菜以及精美点。餐厅内特设贵宾包间,是商务宴请、亲朋聚会的理想场所 Rui Mian Noodle RestaurantThe Noodle Restaurant is located in the garden of Suzhou Wugong Pan Pacific Hotel, with small Bridges, Pavilion, terrace, rockery, exquisitely laid out in an asymmetry,and wonderful views of Soviet-style gardens. Adhering to the essence of Su style noodles, Rui Mian has developed an exclusive soup recipe, which is clear but not oily, bright in color, and matched with sophisticated and rich toppings to satisfy your diverse taste buds. Signature topping is pan-fried steak, red croaker. Mung bean cake, crab yellow meat mooncake and other delicious.瑞面馆坐落于苏州吴宫泛太平洋酒店花园内,小桥 流水,亭台楼阁,处处是苏式园林的绝妙风景。瑞 面秉承苏式面精髓,研发独家汤头配方,汤清而不 油,色泽透亮,搭配考究而丰富的浇头,满足您的 的多样味蕾。 招牌浇头为香煎大排,红糟黄鱼。另有绿豆糕,蟹 黄肉月饼等美味MEETINGAND EVENT FACILITIES 会议宴会设施Flexibility meetsfunction in all of our event rooms. Be inspired by the possibilities as ourprofessional team of planners help you organize a successful event for yourassociates, delegates and guests. 酒店所有活动场地都具有灵活性与功能二者并重的特点。专业策划师可帮您成功组织活动,让您的公司同事、会议代表或者宾客开心而来,满意而去Discover a range ofvenues that are ideal for any occasion you may have in mind, from a grandballroom for gala events to executive meeting rooms that are perfect forsmaller gatherings.酒店拥有举办欢庆活动的豪华宴会厅,举行小规模聚会的行政会议室等各种场地,可满足您的所有活动需求The Panmen Scenic Areais one of Suzhou’s most popular venues for corporate events and theme parties.Pan Pacific Suzhou has exclusive access to this unique and reasonably-pricedvenue that is sure to add a special and memorable element to your event.盘门景区是苏州城内一处公司庆典或主题活动的绝佳场所。实惠的场地租赁价格,以及切合活动主题的餐饮,保证您的会议与活动在盘门景区成功举行