• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 包吃包住
• 领导好
• 人性化管理

 
通过各种互动形式展示费尔蒙的服务及标准。
报告员工正常出勤情况，并根据仪容仪表标准穿统一制服。
时刻同费尔蒙和平饭店的同事保持并促进一种积极的工作关系。
坚持提供专业、友好的热情的服务。
表现出对费尔蒙酒店度假中心政策及程序和服务标准的真正理解。
完全了解你的营业网点和在酒店进行的所有其它特殊促销中的菜单和饮料单；了解菜单所有项目、装饰菜、内容和烹制方法。对回答客户关于菜单的名称非常有用。
严格要求他的/她的外表及个人卫生情况，确保他的/她的工作制服与鞋子穿戴始终达到最高标准。
真诚地为宾客提供无与伦比的服务体验。
采用适当方式处理所有宾客的意见反馈，从而确保所有宾客能够满意离开餐厅。如果无法改变情况，必须通知餐厅主管或经理，以便有助于服务补救。
若服务过程发生错误，应采取纠正措施，并确保所有解决方案能超出宾客期望。
了解交班报告，明白安全存储或收取应付款的非现金/现金交易和流程。
了解每个服务站的工作情况，及其全面职责。
参加餐前介绍和周度和月度的交流会，不断改善宾客体验。
懂得使用餐厅内的所有设备
 
 
Demonstrates Fairmont’s Service Promise Standards in all interactions.
To report on duty punctually, in full uniform according to appearance and grooming standards.
To promote and maintain a positive working relationship at all times with all the Colleagues.
To consistently offer professional, friendly and warm service.
To demonstrate a complete understanding of Restaurant Policies & Procedures and Service. Standards as outlined in the Fairmont Hotels & Resorts.
To have full knowledge of the Menu, Beverage lists in your outlet and all other special promotions taking place in the hotel. Knowledge of all menu items, garnishes, contents and preparation methods. To be able to answer any Guest questions about menu items in an informative and helpful way.
To have pride in his/her appearance and personal hygiene, making sure that his/her uniform and shoes are always of the highest standard.
Has a genuine desire to provide an unparalleled guest experience.
To handle any guest feedback in an appropriate manner ensuring the guest leaves the outlet completely satisfied. If unable to correct the situation the colleague must inform supervisors or managers in order to facilitate service recovery.
To always take corrective action if service errors occur, ensuring all solutions exceed the Guests expectation.
To understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs.
To understand each service station and all side duties assigned to that station.

费尔蒙酒店及度假村拥有过百年奢华酒店的营运经验，在全球各国拥有风格各异的酒店及享誉世界的声誉。由费尔蒙集团管理的上海和平饭店以其富丽奢华、悠久历史在远东地区傲视群雄。Fairmont Hotels & Resorts boasts over 100 years of luxury hospitality experience, with a distinctive collection and a worldwide reputation for excellence.Managed by Fairmont Hotels and Resorts, Fairmont Peace Hotel, overlooking Shanghai’s Huangpu River, boasts a history that overshadows that of any other hotel in the Far East.我们相信我们的同仁“Colleagues”就是我们成功的基础，我们热衷于发掘及培养人才，并为其提供业内领先的培训及发展项目。We believe that our “Colleagues” are the foundation to our success. We are passionate about developing talent, and we provide incomparable industry-leading learning and development programs.和平饭店现诚邀热爱酒店业，对服务工作孜孜不倦的精英们莅临现场招聘会, 加入费尔蒙大家庭！We sincerely invites passionate, determined individuals to attend our recruitment day and join the Fairmont Family.An Extraordinary Company.An Extraordinary Career.一个激动人心的未来正在等着你！***请将您的中文及英文简历，附带个人近照，并注明您想应聘的职位，电邮至candy.li@fairmont.com***Please send your CV in both Chinese and English and a recent photo, indicating what position you is applying for, to candy.li@fairmont.com.