尽炫自我

    职位:前台接待

  • 职位性质:全职
  • 工作地区:安徽省合肥市
  • 招聘人数:2人
  • 学  历:大专
  • 工作经验:不限
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:不限
  • 计算机能力:不限
  • 语言要求:英语(良好)
  • 国际联号工作经历:优先
  • 薪资待遇:3千-4千
  • 职位有效期:2020-01-23至2020-02-22

岗位职责/职位描述

KEY RESPONSIBILITIES岗位职责

1.Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.?

负责所有与前台相关的活动,如接待、办理入住和退房手续、给客人安排客房、外汇业务以及协助处理客人的问询等;

2.Registers and rooms all arrivals according to established procedures

按照既定工作程序为所有来客登记并安排房间。

3.?Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.

熟知所有特别促销活动,如:季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案。

4.?Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels

熟悉洲际酒店和度假村集团的其它成员酒店,以便当客人在登记卡上写出以后要去的目的地时可以游说其在另一家洲际酒店集团成员酒店进行提前预订?

5.Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems

全面了解标准的预订工作程序,包括如何正确使用表格,如何读电传、电子邮件和留言,以及如何在预订系统内对房源情况进行解读。

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REQUIRED QUALIFICATIONS任职要求
1.Able to read and write English
能够读写英语

2.1 year experience in guest / customer service,?or an equivalent combination of education and experience.?

拥有1年宾客服务部工作经验,或与此相当的教育和相关工作经验结合的背景。

3.?College or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

具有大专学历或酒店行政管理,酒店管理或相关的职业证书。

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OUR BENEFITS我们的福利

§? 2 days off per week, 8 working hours per day; social insurance and housing fund; monthly performance incentive; annual bonus

每周双休、每天八小时工作制、五险一金、绩效奖金、年终奖金

§? Annual leaves; yearly service allowance; Chinese traditional festival gifts;

带薪年假、店龄工资、节假日福利

§? Complementary working meal and accommodation(with AC, TV, washroom, linens equipped)

免费工作餐、免费住宿(宿舍配有空调、电视、独立卫生间、床上用品免费配备及洗涤)

§? Personalized management; monthly staff committee meeting and trainee club activities;

人性化的管理,设有员工委员会、实习生俱乐部等组织

§? Entitle staying at more than 5000 IHG hotels around the world at employee price

享有集团内部5000多家酒店员工价入住

§? Special birthday card and gifts; kinds of birthday parties;

写满祝福的生日卡片、生日礼物及定期生日派对活动等

§? Varieties of team activities

丰富多彩的各种员工活动