Signature's Restaurant Manager
8千-1万
停止招聘
发布于 2023-04-20
Signature's Restaurant Manager
8千-1万
北京 | 5年以上 | 本科 | 招1人
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职位描述

SCOPE 岗位概述

Employees in this position should work with the sales and kitchen team to organize and manage team members to ensure that the daily Signature’s restaurant and room delivery services work normally. Ensure the implementation of service standards and operating procedures based on operational and customer satisfaction requirements. And lead all the staff of the team to provide elegant and comfortable dining environment and international standard cuisine for the restaurant dining guests and in room dining guest. As a restaurant and room service manager, he/she should set an example, provide customers with courteous, professional and efficient services, and work with other Food & Beverage outlets and other departments of the hotel to promote sales and maximize profits for the hotel.

在此职位任职的员工应与销售及厨房部团队合作,通过组织管理团队成员,确保每日新典餐厅及送餐服务工作正常运转。根据运营和客户满意度需求,确保服务标准和运营程序得以实施。并带领团队全体员工,为前来用餐的客人和住店客人,提优雅舒适的就餐环境和国际标准化美食。作为餐厅及送餐服务经理应树立榜样,为客户提供礼貌,专业及高效率的服务,与其他餐饮部分部门和酒店其他部门一起促进销售并为酒店赢得利润的最大化。


Main responsibilities 主要职责       

All rules & regulations are strictly adhered within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP.

严格执行酒店内部所有规章制度和法规,包括酒店消防和安全政策,以及卫生法规,包括《危害分析及关键点控制管理体系》。

The sales are driven to the Signature’s Restaurant and Room Service full potential and that budget is adhered to.

根据预算,创造新典餐厅及送餐服务的销售潜力最大化。

A High quality of product and service is never compromised in the Signature’s Restaurant and Room Service operations.

在新典餐厅及送餐服务运营期间,同样应为客户提供高品质的产品和服务。

Signature’s Restaurant and Room Service is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.

发扬新典餐厅及送餐服务的主人翁意识的工作表现,寻找机会,创造企业业务生产最大化。

Innovation and new ideas are fostered, implemented and communicated to the Head of Department.

注重培养创新和新理念,并及时与餐饮部管理者进行沟通。

The growth of internal talent within Signature’s Restaurant and Room Service are successfully implemented.

确保新典餐厅及送餐服务内部人才持续增长并顺利实施。

Support and implement new Talent Development initiatives.

支持并实施新的人才发展计划。

Conduct yearly performance appraisals and TTTT’s for all employee of the Signature’s Restaurant and Room Service, providing feedback on their job performance.

对新典餐厅及送餐服务员工进行年度绩效评估和一对一面对面评估,并针对他们的工作绩效表现提出反馈意见。

Responsible for Signature’s Restaurant and Room Service Assistant Manager / Supervisor, Captain / Waiter & Waitress, Host / Hostess, Restaurant Cashier / Vocational School Trainee.

负责管理新典餐厅及送餐服务副经理,餐厅主管,餐厅领班,餐厅服务员(男)/服务员(女),收款员,及在校实习生。

Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.

遵守饭店仪容仪表标准,守时,穿着职业装,维护个人形象和卫生标准,在任何时刻,为员工树立榜样。

Provide a professional and courteous service at all times and ensure that all employees of the assigned outlet follow the example.

运营期间为客人提供专业,礼貌的服务,确保所有员工根据标准为客人提供服务。

Ensure that the place of work and surrounding area is kept clean and organised at all times.

定期进行组织安排工作,确保工作区域和周边地区场所保持清洁。

Execute and demand the team to execute the highest level of service and set-up standards at all times.

服务高标准化,确保员工在服务期间提供高标准的服务。

Be knowledgeable of all services and products offered by the hotel.

了解酒店所提供的产品及所有服务标准。

Understand thoroughly the concept of Signature’s Restaurant and Room Service, and train all employees of the outlet in regards to the concept.

了解新典餐厅及送餐服务的运营内容,根据部门运营内容为全体部门员工进行培训。

Set an example in terms of service, products and guidance of the team that reflects the concept.

树立服务标准,产品,并体现团队的指导方向。

Actively participate in menu design of Signature’s Restaurant and Room Service in cooperation with the Signature’s Restaurant Head Chef and F&B Management Team.

与厨师团队及餐饮部管理层一起,共同完成新典餐厅及送餐服务菜单的设计制定工作。

Cooperate with Head Chef to organize tastings of daily dishes and new menus.

与厨师团队合作,组织安排每日推荐菜品和新菜单的品尝。

Know Signature’s restaurant and Room Service scene and gastronomic character of the destination and be recognized in the market.

了解新典餐厅及送餐服务情况,运营目标和美食特色,制定市场定位及目标。

Perform up selling for all items offered by Signature’s Restaurant and Room Service assigned as well as offering alternatives.

对新典餐厅及送餐服务所出售的产品和替代产品做好推销工作。

Be knowledgeable to operate the existing Opera, LANDA, MICROS system based on the trained responsibility level as assigned in the department.

能够熟练操作Opera, LANDA, Micros等系统,并为本部门的指定负责人做好培训工作。

Produce reports and analysis of the Signature’s Restaurant and Room Service, and present report in the monthly performance meeting.

准备新典餐厅及送餐服务报告和总结,并参加月度表现分析会议。

Lead Signature’s Restaurant efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.

带领新典餐厅全体员工有效做好控制成本和支出工作,不断推出高品质服务,创造收入和利润的最高峰。

Assist F&B Department in preparation of Signature’s Restaurant and Room Service budget.

协助餐饮部做好新典餐厅和送餐服务预算的准备工作。

Conduct monthly inventory of operating supplies and equipment together with the stewarding department.

与管事部共同进行月度运营物品的盘点工作。

Obtain an account for the correct settlement of all sales and be overall responsible for Signature’s Restaurant and Room Service floats when and as required.

获取新典餐厅及送餐服务所有出售产品的正确销售额,如有需求,对餐厅尚未关闭的账单负全责。

Implement a flexible work schedule based on business patterns.

基于服务模式的灵活性,灵活安排员工工作时间表。

Establish a pool of qualified and trained full and part time employees in conjunction with the hotel’s People Services Department.

与人力资源部一起,共同创建符合标准和训练有素的全职和兼职员工。

Ensure an effective payroll control through a flexible work force maximizing the utilization of part time employees and closely cooperating with other Food & Beverage departments.

确保兼职员工的最大化利用率,并与其它餐饮部分部门密切合作,通过灵活的合作安排工作,有效控制工资。

Monitor operating supplies, equipment and reduce spoilage and wastage successfully.

监控运营物品,设备;有效减少破损和浪费现象。

Conduct daily pre-shift meetings to employees on preparation, guest profile, service and menu served.

组织每日班前会议,会议内容包括准备工作,客户资料信息,服务和菜单服务。

Report incidents that require disciplinary actions immediately to the Head of Department.

如遇紧急情况发生,立即向餐饮部管理人员报告,采取纪律行动。

Prepare and review outlet’s operations manual updates annually in accordance with the Assistant Head of Department.

每年根据运营状况,与餐饮部副经理共同准备并更新所有部门的运营手册。

Constantly improve the product quality by sourcing the best available products.

通过采购优质的产品,不断改善并提高产品质量。

Support activities and cooperation with the suppliers.

支持并积极与供应商合作。

Monitor and constantly improve quality and guest satisfaction of the outlet with the given tools (Leading Quality Assurance, Customer Satisfaction Survey).

通过与客人进行交流,监控并不断提高服务质量和客户满意度。

Undertake reasonable tasks and secondary duties as appointed by the Head of Department.

根据部门管理者分配的任务,承担合理工作任务和附加职责。

Respond to any changes in Signature’s Restaurant as dictated by the hotel management.

响应饭店管理层针对餐饮部新典餐厅发展做出的变化。

Handle guest enquiries and complaints in the outlet in a courteous and efficient manner and report to Head of Department / Assistant Head of Department ensuring that the follow up is performed with the guest.

礼貌并高效率地处理客户需求和投诉,及时向餐饮部管理者报告,确保与客户做好跟进和沟通工作。

Ensure that the opening and closing procedures established for the Signature’s Restaurant are followed.

创建关餐和开餐流程,确保新典餐厅全体员工严格执行。

Assign responsibilities to subordinates implementing a multi-tasking principle and check their performance periodically.

落实政策,实现多任务处理原则,并对下属进行定期检。

Plans and supervises the day-to-day operations of the restaurant to ensure compliance with all policies, procedures, standards and aiming at satisfying and exceeding the clients’ expectations.

计划和管理餐厅每日运营,确保按照标准,程序为客人提供舒适满意的服务,已达到客人所期待的服务标准。

Establishes and reviews the standards of performance, in line with the operating concept of the restaurant, which contribute to an attentive and distinctive experience that leaves our clients inspired.

创建和回顾服务标准,与餐厅运营需求保持一致,为客户建立体贴独特的服务体验。

Identification the training needs, assist in the development of a training plan and implementation of the training activities and follow up to ensure compliance and their effectiveness. At times, conducts training.

确定培训需求,制定培训计划。安排培训活动并跟进培训的实施,确保有效培训。与此同时,引导培训得以实施。

Inspects the dining room area, to ensure that the physical facilities and equipment’s are well kept and that coordinating the cleaning and maintenance and arranging for repairs and other services such as linen laundering adhere to, all health and safety regulations, plants servicing, etc.

检查就餐区域,硬件设施设备完善,符合环保标准,安全政策,做好长期清洁和维护保养工作以及其它相关服务工作,如布草洗涤,植物维护服务等。

Maintains high visibility during meal service in order to ensure smooth running of operations, promotes good public relations, takes corrective actions and handles customers’ complaints to ensure their satisfaction.

在餐厅营业期间,拜访餐厅客人就餐情况确保餐厅运转正常,创建良好公共关系,采取正确行动解决客人投诉以确保客人用餐满意。

Coordinates the service activities with the kitchen in order to achieve a timely delivery of food whilst ensuring effective communication.

在服务活动中与厨房合作,确保高效率完成客人的食品订单。

Forecasts covers and revenues and then schedules staff accordingly covering outlet opening hours, whilst controlling labor costs and minimizing overtime payment.

对餐厅客源及收入进行预算,根据部门营业时间合理安排员工班次,控制人力成本,降低加班成本。

Manages and controls stock from the beverage / bar operation effectively ensuring pars are respected.

有效的管理和控制酒吧库存量,确保所有酒吧酒水在保质期内。

Anticipates and maintains all materials and supplies ensuring their availability. Controls usage of all food items and appropriate usage of equipment’s, tools and service equipment’s ensuring all equipment’s is used in a correct and safe manner.

按时订购和维护餐厅及送餐服务所有物品和物资,防止缺货短货现象发生。良好控制所有食品和器皿,工具和服务用品,确保所有用具和器皿使用安全。

Monitors operating expenses to ensure the cost of sale is in line with the annual budget.

管理运营费用,确保运营成本在年预算之内。

Keeps abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that they are able to anticipate and answer clients’ requests and questions.

严格履行所有紧急政策,饭店推销,食品知识,重要客人入住,未来活动和会议传达,确保员工能正确和准确地回答客人提出的问题。

Accomplishes a set of administrative duties such as attending meeting, writing reports, maintaining a logbook and other specific duties related to the job function.

完成日常行政工作,例如参加会议,提交报告,提交餐厅日志和其它与相关的日常工作。

   

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

附加责任与任务,根据饭店运营业务需求随时进行添加。


其他要求
国际联号工作经历:优先
语言能力:英语-精通
计算机能力:精通
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  • 酒店业--国际高端酒店/5星级
    行业
  • 500-999人
    规模
  • 国有企业
    企业性质
       凯宾斯基是一家来自欧洲,具有悠久历史的国际豪华饭店品牌。北京燕莎中心凯宾斯基饭店,是该品牌步入中国的第一站。融汇奢华、个性服务和文化交融——同在一个屋宇之下。优雅而大气地矗立在北京繁华的朝阳中央使馆商务区,距离市中心天安门广场、首都国际机场、紫禁城、天坛和国际展览中心等城市主要景点仅20分钟车程。以体贴入微的服务,完善的配套设施,为来自全球各地的商旅客人,提供了一处安心舒适、非凡的异乡住所。       北京凯宾斯基饭店传承了无与伦比的欧洲风格精髓,又完美地融入中国传统文化,散发出独特的魅力。专注于品质与细节,让宾客在感受古都北京的城市活力之余,感受时刻呵护的尊荣感。激情化的服务,创意了无与伦比的体验,这是我们有别于他人的独特所在。        饭店拥有480间景致宜人,设计典雅的客、套房,以一流的水准接待过众多国际政要和各界名流。10个设施完备的宴会厅可最多容纳1,200人。        七间风格独特的餐厅和酒吧包括享有盛名的巴伐利亚普拉那啤酒坊和凯宾美食廊,以新鲜的食品,纯正的风味,让口味“挑剔”的老饕们也能获得味蕾的全新享受。位于饭店18楼顶层可鸟瞰北京风景线的都市脉搏俱乐部游泳池同时还配备有齐全的运动设施,包括健身中心网球、壁球,是您身心放松愉悦的优选场所。       除了饭店本身,北京凯宾斯基饭店还管理着与饭店相连的8层写字楼,共计12500平方米的写字间面积;42个商店和展厅;从单居室到四居室的170套提供全套设备设施的公寓,配有格调高雅的家具和完备的家庭生活设施,并得到专业人员的悉心照料;此外,整个中心面临亮马河,还包含24小时服务的国际医疗中心及牙医门诊,以及设备齐全的儿童乐园和托儿所,更为客人在此“安居乐业”提供了充足的便利和品质保障。                                                                              北京燕莎中心凯宾斯基饭店公开招聘日                                                                                    时间:周一到周五
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