• 人性化管理
• 补充医疗保险
• 员工关怀
• 入职伙伴
• 丰厚薪酬福利
• 全球职业发展
• 五险一金
• 节日礼物
• 带薪年假
• 包吃包住

SCOPE
Responsible for the operations of the Reception, Concierge, PABX, Business Center ensuring the highest standards of service in accordance with the operating procedures and Kempinski standards.
Main responsibilities 
Involvement in budget preparations and responsible for profit & loss.
Maximize hotel revenue by controlling room inventory, group blocking, packages, up- selling, adhering to late charge and double occupancy policies to maximize REVPAR.
Prepare the annual budget and manning guide and manage the Front Office Department within budgetary guidelines.
Control the duty roster for sub departments guaranteeing quality as well as considering the highest personnel cost efficiency.
Oversee all labor cost controls within budget limits and occupancy variances to maximize productivity.
Conduct interviews with potential candidates.
Manage all operational tasks including their delegation and follow-up.
Approve training plan of all Front Office sub-departments and follow-up to ensure compliance and efficiency of training activities.
Manage all operational tasks as well as their respective delegation and follow-up.
Carry out disciplinary actions in line with company procedures.
Re-evaluate work flows to improve and optimize organization.
Implement and evaluate procedures and policies.
Ensure clear communication within departments.
Verify that all information requested by the local police authorities are adhered to and prepared accurately.
Organize regular departmental meetings.
Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.
Conduct daily walk through to ensure quality standards.
Maintain high visibility with guests and employees, handle customers’ complaints and take corrective action.
Set short term and long term measurable objectives to continually improve service levels.
Responsible for maintaining 90% scoring for KEA inspections.
 Ensure the GRI result achieves 96.2% and GSS result achieves 5.35.
KEES (Kempinski Employee Engagement Survey) results are 4.7 and above.
Greet VIP guests and escort them to their room. Farewell of VIP guests upon departure.
Manager on Duty weekdays and weekends.
Rooms Division responsibility in their absence.
Pre-Opening tasks and responsibilities where applicable.

       凯宾斯基是一家来自欧洲，具有悠久历史的国际豪华饭店品牌。北京燕莎中心凯宾斯基饭店，是该品牌步入中国的第一站。融汇奢华、个性服务和文化交融——同在一个屋宇之下。优雅而大气地矗立在北京繁华的朝阳中央使馆商务区，距离市中心天安门广场、首都国际机场、紫禁城、天坛和国际展览中心等城市主要景点仅20分钟车程。以体贴入微的服务，完善的配套设施，为来自全球各地的商旅客人，提供了一处安心舒适、非凡的异乡住所。       北京凯宾斯基饭店传承了无与伦比的欧洲风格精髓，又完美地融入中国传统文化，散发出独特的魅力。专注于品质与细节，让宾客在感受古都北京的城市活力之余，感受时刻呵护的尊荣感。激情化的服务，创意了无与伦比的体验，这是我们有别于他人的独特所在。        饭店拥有480间景致宜人，设计典雅的客、套房，以一流的水准接待过众多国际政要和各界名流。10个设施完备的宴会厅可最多容纳1,200人。        七间风格独特的餐厅和酒吧包括享有盛名的巴伐利亚普拉那啤酒坊和凯宾美食廊，以新鲜的食品，纯正的风味，让口味“挑剔”的老饕们也能获得味蕾的全新享受。位于饭店18楼顶层可鸟瞰北京风景线的都市脉搏俱乐部游泳池同时还配备有齐全的运动设施，包括健身中心网球、壁球,是您身心放松愉悦的优选场所。       除了饭店本身，北京凯宾斯基饭店还管理着与饭店相连的8层写字楼，共计12500平方米的写字间面积；42个商店和展厅；从单居室到四居室的170套提供全套设备设施的公寓，配有格调高雅的家具和完备的家庭生活设施，并得到专业人员的悉心照料；此外，整个中心面临亮马河，还包含24小时服务的国际医疗中心及牙医门诊，以及设备齐全的儿童乐园和托儿所，更为客人在此“安居乐业”提供了充足的便利和品质保障。                                                                              北京燕莎中心凯宾斯基饭店公开招聘日                                                                                    时间：周一到周五
10:00-16:00                                                                                           （面试需提前预约）                                                                                                                                                                         酒店地址：                                                                                     北京市朝阳区亮马桥路50号                                                                                                需携带的材料：



















                                                                             1寸白底照片 • 简历• 身份证原件及复印件