• 人性化管理
• 补充医疗保险
• 员工关怀
• 入职伙伴
• 丰厚薪酬福利
• 全球职业发展
• 五险一金
• 节日礼物
• 带薪年假
• 包吃包住

SCOPE 范围
To produce an outstanding guest experiencewithin the outlet concept by managing a service team in cooperation with theculinary team. The Solana Kempi Deli Manager provides a courteous, professionaland efficient service in accordance with the restaurant, hotel and Kempinskistandards, driving sales and maximises profit.
餐厅管理服务团队通过与厨师团队合作，根据餐厅风格创造卓越的宾客卓越体验。 蓝色港湾凯宾美食廊经理应按照餐厅和凯宾斯基标准，为顾客提供礼貌、专业和高效的服务，并推动销售并实现利润最大化。

OVERALL OBJECTIVES 总体目标
Allrules & regulations are strictly adhered within the hotel and Solanarelated restaurants including policy on fire and safety as well as hygieneregulations including HACCP.
严格执行酒店内部以及蓝色港湾相关餐饮店铺所有规章制度和法规，包括消防和安全政策，以及卫生法规，包括《危害分析及关键点控制管理体系》。
The sales are driven to Solana Kempi Deli full potential and that budget isadhered to.
根据预算，创造蓝色港湾凯宾美食廊的销售潜力最大化。
A High quality of product and serviceis never compromised in Solana KempiDelioperations.
在蓝色港湾凯宾美食廊运营期间，同样应为客户提供高品质的产品和服务。
The Solana Kempi Deli is developed inan entrepreneurial manner, looking for opportunities to generate more businessat all times.
发扬蓝色港湾凯宾美食廊的主人翁意识工作表现，寻找机会，创造企业业务生产最大化。
Conduct yearlyperformance appraisals and TTTT’s for all employee of the Solana Kempi Deli, providing feedback ontheir job performance.
对蓝色港湾凯宾美食廊员工进行年度绩效评估和一对一面对面评估，并针对他们的工作绩效表现提出反馈意见.

MAIN RESPONSIBILITIES 主要职责
Responsible to Head of Kempi Deli Manager of F&B Department.
下属餐饮部凯宾美食廊经理。
Responsible for Solana Kempi Deli Barista, waiter & waitress.
负责管理蓝色港湾凯宾美食廊咖啡师和服务员。
Provide a professional and courteous service at all     times and ensure that all employees of the assigned outlet follow the     example.
运营期间为客人提供专业，礼貌的服务，确保所有员工根据标准为客人提供服务。
Ensure     that the place of work and surrounding area is kept clean and organised at     all times.
定期进行组织安排工作，确保工作区域和周边地区场所保持清洁。
Execute     and demand the team to execute the highest level of service and set-up     standards at all times.
服务高标准化，确保员工在服务期间提供高标准的服务。
Be     knowledgeable of all services and products offered by Solana Kempi Deli.
了解蓝色港湾凯宾美食廊酒店所提供的产品及所有服务标准。
Understand     thoroughly the concept of Solana Kempi Deli and train all employees of the Deli in     regards to the concept.
了解蓝色港湾凯宾美食廊运营内容，根据部门运营内容为全体部门员工进行培训。
Set an     example in terms of service, products and guidance of the team that     reflects the concept.
树立服务标准，产品，并体现团队的指导方向。
Actively     participate in menu design of Solana Kempi Deli in cooperation with Head Chef and     F&B Management Team.
与厨师团队及餐饮部管理层一起，共同完成蓝色港湾凯宾美食廊所出售自制食品的制定工作。Know Solana Kempi Deli scene and gastronomic character of     the destination and be recognized in the market.
了解蓝色港湾凯宾美食廊情况，运营目标和美食特色，制定市场定位及目标。
Perform     up selling for all items offered by Solana Kempi Deli assigned as well as offering     alternatives.
对蓝色港湾凯宾美食廊所出售的产品和替代产品做好推销工作。
Be     knowledgeable to operate the existing Opera, LANDA, MICROS system based on     the trained responsibility level as assigned in the department.
能够熟练操作Opera, LANDA, Micros等系统，并为本部门的指定负责人做好培训工作。
Produce     reports and analysis of Solana Kempi Deli and present report in the monthly     performance meeting.
准备蓝色港湾凯宾美食廊报告和总结，并参加月度表现分析会议。
Lead Solana Kempi Deli efficiently in cost and expenses,     constantly delivering the highest quality as well as driving high top line     revenue and profit.
带领蓝色港湾凯宾美食廊全体员工有效做好控制成本和支出工作，不断推出高品质服务，创造收入和利润的最高峰。
Assist     F&B Department in preparation of Solana Kempi Deli’s budget.
协助餐饮部做好蓝色港湾凯宾美食廊预算的准备工作。
Conduct     monthly inventory of operating supplies and equipment together with the     stewarding department.
与管事部共同进行月度运营物品的盘点工作。
Obtain an     account for the correct settlement of all sales and be overall responsible     for Solana Kempi Deli floats when and as required.
获取蓝色港湾凯宾美食廊所有出售产品的正确销售额，如有需求，对餐厅尚未关闭的账单负全责。
Implement a flexible work schedule based on     business patterns.
基于服务模式的灵活性，灵活安排员工工作时间表。
Establish     a pool of qualified and trained full time employees in conjunction with     the hotel’s People Services Department.
与人力资源部一起，共同创建符合标准和训练有素的全职员工。
Monitor     operating supplies, equipment and reduce spoilage and wastage     successfully.
监控运营物品，设备；有效减少破损和浪费现象。
Conduct     daily pre-shift meetings to employees on preparation, guest profile, guest     orders and standard of service.
组织每日班前会议，会议内容包括准备工作，客户资料信息，客户每日订单，及服务标准。
Report incidents that require disciplinary actions     immediately to Kempi Deli Manager.
如遇紧急情况发生，立即向凯宾美食廊经理报告，采取纪律行动。
Assist to prepare and review outlet’s operations manual     updates annually in accordance with the Kempi Deli Manager.
每年根据运营状况，协助美食廊经理共同准备并更新所有部门的运营手册。
Constantly improve the product quality by sourcing the     best available products.
通过采购优质的产品，不断改善并提高产品质量。
Support activities and cooperation with the suppliers.
支持并积极与供应商合作。
Monitor and constantly improve quality and guest     satisfaction of the outlet with the given tools (Leading Quality     Assurance, Customer Satisfaction Survey).
通过与客人进行交流，监控并不断提高服务质量和客户满意度。
Undertake     reasonable tasks and secondary duties as appointed by the Head of     Department.
根据部门管理者分配的任务，承担合理工作任务和附加职责。
Respond     to any changes in Solana Kempi Dlei as dictated by the hotel management.
响应饭店管理层针对蓝色港湾凯宾美食廊发展做出的变化。
Handle     guest enquiries and complaints in the outlet in a courteous and efficient     manner and report to Kempi Deli Manager ensuring that the follow up is performed with     the guest.
礼貌并高效率地处理客户需求和投诉，及时向凯宾美食廊经理报告，确保与客户做好跟进和沟通工作。
Ensure     that the opening and closing procedures established for Solana Kempi Deli are followed.
创建关餐和开餐流程，确保蓝色港湾凯宾美食廊全体员工严格执行。
Assign     responsibilities to subordinates implementing a multi-tasking principle     and check their performance periodically.
落实政策，实现多任务处理原则，并对下属进行定期检。
Plans and supervises the day-to-day operations     of Solana Kempi Deli to ensure compliance with all policies, procedures,     standards and aiming at satisfying and exceeding the clients’     expectations.
计划和管理蓝色港湾凯宾美食廊每日运营，确保按照标准程序为客人提供舒适满意的服务，已达到客人所期待的服务标准。
Establishes and reviews the standards of     performance, in line with the operating concept of Solana Kempi Deli,     which contribute to an attentive and distinctive experience that leaves     our clients inspired.
创建和回顾服务标准，与蓝色港湾凯宾美食廊运营需求保持一致，为客户建立体贴独特的服务体验。
Identification the training needs, assist in     the development of a training plan and implementation of the training     activities and follow up to ensure compliance and their effectiveness. At     times, conducts training.
确定培训需求，制定培训计划。安排培训活动并跟进培训的实施，确保有效培训。与此同时，引导培训得以实施。
Inspects the dining room and staff working     area, to ensure that the physical facilities and equipment’s are well kept     and that coordinating the cleaning and maintenance and arranging for     repairs and other services such as linen laundering adhere to, all health     and safety regulations, plants servicing, etc.
检查就餐及员工服务区域，硬件设施设备完善，符合环保标准，安全政策，做好长期清洁和维护保养工作以及其它相关服务工作，如布草洗涤，植物维护服务等。
Maintains high visibility during meal service     in order to ensure smooth running of operations, promotes good public relations,     takes corrective actions and handles customers’ complaints to ensure their     satisfaction.
在营业期间，拜访用餐及外带顾客情况确保餐厅运转正常，创建良好公共关系，采取正确行动解决客人投诉以确保客人用餐满意。
Coordinates the service activities with the     pastry & connecting kitchen in order to achieve a timely delivery of     food whilst ensuring effective communication.
在服务活动中与厨房合作，确保高效率完成客人的食品订单。
Forecasts covers and revenues and then     schedules staff accordingly covering Solana Kempi Deli opening hours,     whilst controlling labor costs and minimizing overtime payment.
对蓝色港湾凯宾美食廊客源及收入进行预算，根据部门营业时间合理安排员工班次，控制人力成本，降低加班成本。
Manages and controls stock from the food and     beverage operation effectively ensuring pars are respected.
有效的管理和控制食品和酒吧，确保所有食品和酒水在保质期内。
Anticipates and maintains all materials and     supplies in Solana Kempi Deli, ensuring their availability. Controls usage     of all food items and appropriate usage of equipment’s, tools and service     equipment’s ensuring all equipment’s is used in a correct and safe manner.
按时订购和维护蓝色港湾凯宾美食廊所有物品和物资，防止缺货短货现象发生。良好控制所有食品和器皿，工具和服务用品，确保所有用具和器皿使用安全。
Monitors operating expenses to ensure the cost     of sale is in line with the annual budget.
管理运营费用，确保运营成本在年预算之内。
Keeps abreast of all emergency procedures,     hotel promotions, product knowledge, VIP arrivals, upcoming events and     brief direct subordinates accordingly so that they are able to anticipate     and answer clients’ requests and questions.
严格履行所有紧急政策，饭店推销，食品知识，重要客人入住，未来活动和会议传达，确保员工能正确和准确地回答客人提出的问题。
Accomplishes a set of administrative duties     such as attending meeting, writing reports, maintaining a logbook and     other specific duties related to the job function.
完成日常行政工作，例如参加会议，提交报告，提交餐厅日志和其它与相关的日常工作。

       凯宾斯基是一家来自欧洲，具有悠久历史的国际豪华饭店品牌。北京燕莎中心凯宾斯基饭店，是该品牌步入中国的第一站。融汇奢华、个性服务和文化交融——同在一个屋宇之下。优雅而大气地矗立在北京繁华的朝阳中央使馆商务区，距离市中心天安门广场、首都国际机场、紫禁城、天坛和国际展览中心等城市主要景点仅20分钟车程。以体贴入微的服务，完善的配套设施，为来自全球各地的商旅客人，提供了一处安心舒适、非凡的异乡住所。       北京凯宾斯基饭店传承了无与伦比的欧洲风格精髓，又完美地融入中国传统文化，散发出独特的魅力。专注于品质与细节，让宾客在感受古都北京的城市活力之余，感受时刻呵护的尊荣感。激情化的服务，创意了无与伦比的体验，这是我们有别于他人的独特所在。        饭店拥有480间景致宜人，设计典雅的客、套房，以一流的水准接待过众多国际政要和各界名流。10个设施完备的宴会厅可最多容纳1,200人。        七间风格独特的餐厅和酒吧包括享有盛名的巴伐利亚普拉那啤酒坊和凯宾美食廊，以新鲜的食品，纯正的风味，让口味“挑剔”的老饕们也能获得味蕾的全新享受。位于饭店18楼顶层可鸟瞰北京风景线的都市脉搏俱乐部游泳池同时还配备有齐全的运动设施，包括健身中心网球、壁球,是您身心放松愉悦的优选场所。       除了饭店本身，北京凯宾斯基饭店还管理着与饭店相连的8层写字楼，共计12500平方米的写字间面积；42个商店和展厅；从单居室到四居室的170套提供全套设备设施的公寓，配有格调高雅的家具和完备的家庭生活设施，并得到专业人员的悉心照料；此外，整个中心面临亮马河，还包含24小时服务的国际医疗中心及牙医门诊，以及设备齐全的儿童乐园和托儿所，更为客人在此“安居乐业”提供了充足的便利和品质保障。                                                                              北京燕莎中心凯宾斯基饭店公开招聘日                                                                                    时间：周一到周五
10:00-16:00                                                                                           （面试需提前预约）                                                                                                                                                                         酒店地址：                                                                                     北京市朝阳区亮马桥路50号                                                                                                需携带的材料：



















                                                                             1寸白底照片 • 简历• 身份证原件及复印件