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SCOPE 范围
To produce an outstanding guest experiencewithin the outlet concept by managing a service team in cooperation with theculinary team. The Solana Kempi Deli Manager provides a courteous, professionaland efficient service in accordance with the restaurant, hotel and Kempinskistandards, driving sales and maximises profit.
餐厅管理服务团队通过与厨师团队合作,根据餐厅风格创造卓越的宾客卓越体验。 蓝色港湾凯宾美食廊经理应按照餐厅和凯宾斯基标准,为顾客提供礼貌、专业和高效的服务,并推动销售并实现利润最大化。
OVERALL OBJECTIVES 总体目标
Allrules & regulations are strictly adhered within the hotel and Solanarelated restaurants including policy on fire and safety as well as hygieneregulations including HACCP.
严格执行酒店内部以及蓝色港湾相关餐饮店铺所有规章制度和法规,包括消防和安全政策,以及卫生法规,包括《危害分析及关键点控制管理体系》。
The sales are driven to Solana Kempi Deli full potential and that budget isadhered to.
根据预算,创造蓝色港湾凯宾美食廊的销售潜力最大化。
A High quality of product and serviceis never compromised in Solana KempiDelioperations.
在蓝色港湾凯宾美食廊运营期间,同样应为客户提供高品质的产品和服务。
The Solana Kempi Deli is developed inan entrepreneurial manner, looking for opportunities to generate more businessat all times.
发扬蓝色港湾凯宾美食廊的主人翁意识工作表现,寻找机会,创造企业业务生产最大化。
Conduct yearlyperformance appraisals and TTTT’s for all employee of the Solana Kempi Deli, providing feedback ontheir job performance.
对蓝色港湾凯宾美食廊员工进行年度绩效评估和一对一面对面评估,并针对他们的工作绩效表现提出反馈意见.
MAIN RESPONSIBILITIES 主要职责
Responsible to Head of Kempi Deli Manager of F&B Department.
下属餐饮部凯宾美食廊经理。
Responsible for Solana Kempi Deli Barista, waiter & waitress.
负责管理蓝色港湾凯宾美食廊咖啡师和服务员。
Provide a professional and courteous service at all times and ensure that all employees of the assigned outlet follow the example.
运营期间为客人提供专业,礼貌的服务,确保所有员工根据标准为客人提供服务。
Ensure that the place of work and surrounding area is kept clean and organised at all times.
定期进行组织安排工作,确保工作区域和周边地区场所保持清洁。
Execute and demand the team to execute the highest level of service and set-up standards at all times.
服务高标准化,确保员工在服务期间提供高标准的服务。
Be knowledgeable of all services and products offered by Solana Kempi Deli.
了解蓝色港湾凯宾美食廊酒店所提供的产品及所有服务标准。
Understand thoroughly the concept of Solana Kempi Deli and train all employees of the Deli in regards to the concept.
了解蓝色港湾凯宾美食廊运营内容,根据部门运营内容为全体部门员工进行培训。
Set an example in terms of service, products and guidance of the team that reflects the concept.
树立服务标准,产品,并体现团队的指导方向。
Actively participate in menu design of Solana Kempi Deli in cooperation with Head Chef and F&B Management Team.
与厨师团队及餐饮部管理层一起,共同完成蓝色港湾凯宾美食廊所出售自制食品的制定工作。Know Solana Kempi Deli scene and gastronomic character of the destination and be recognized in the market.
了解蓝色港湾凯宾美食廊情况,运营目标和美食特色,制定市场定位及目标。
Perform up selling for all items offered by Solana Kempi Deli assigned as well as offering alternatives.
对蓝色港湾凯宾美食廊所出售的产品和替代产品做好推销工作。
Be knowledgeable to operate the existing Opera, LANDA, MICROS system based on the trained responsibility level as assigned in the department.
能够熟练操作Opera, LANDA, Micros等系统,并为本部门的指定负责人做好培训工作。
Produce reports and analysis of Solana Kempi Deli and present report in the monthly performance meeting.
准备蓝色港湾凯宾美食廊报告和总结,并参加月度表现分析会议。
Lead Solana Kempi Deli efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.
带领蓝色港湾凯宾美食廊全体员工有效做好控制成本和支出工作,不断推出高品质服务,创造收入和利润的最高峰。
Assist F&B Department in preparation of Solana Kempi Deli’s budget.
协助餐饮部做好蓝色港湾凯宾美食廊预算的准备工作。
Conduct monthly inventory of operating supplies and equipment together with the stewarding department.
与管事部共同进行月度运营物品的盘点工作。
Obtain an account for the correct settlement of all sales and be overall responsible for Solana Kempi Deli floats when and as required.
获取蓝色港湾凯宾美食廊所有出售产品的正确销售额,如有需求,对餐厅尚未关闭的账单负全责。
Implement a flexible work schedule based on business patterns.
基于服务模式的灵活性,灵活安排员工工作时间表。
Establish a pool of qualified and trained full time employees in conjunction with the hotel’s People Services Department.
与人力资源部一起,共同创建符合标准和训练有素的全职员工。
Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
监控运营物品,设备;有效减少破损和浪费现象。
Conduct daily pre-shift meetings to employees on preparation, guest profile, guest orders and standard of service.
组织每日班前会议,会议内容包括准备工作,客户资料信息,客户每日订单,及服务标准。
Report incidents that require disciplinary actions immediately to Kempi Deli Manager.
如遇紧急情况发生,立即向凯宾美食廊经理报告,采取纪律行动。
Assist to prepare and review outlet’s operations manual updates annually in accordance with the Kempi Deli Manager.
每年根据运营状况,协助美食廊经理共同准备并更新所有部门的运营手册。
Constantly improve the product quality by sourcing the best available products.
通过采购优质的产品,不断改善并提高产品质量。
Support activities and cooperation with the suppliers.
支持并积极与供应商合作。
Monitor and constantly improve quality and guest satisfaction of the outlet with the given tools (Leading Quality Assurance, Customer Satisfaction Survey).
通过与客人进行交流,监控并不断提高服务质量和客户满意度。
Undertake reasonable tasks and secondary duties as appointed by the Head of Department.
根据部门管理者分配的任务,承担合理工作任务和附加职责。
Respond to any changes in Solana Kempi Dlei as dictated by the hotel management.
响应饭店管理层针对蓝色港湾凯宾美食廊发展做出的变化。
Handle guest enquiries and complaints in the outlet in a courteous and efficient manner and report to Kempi Deli Manager ensuring that the follow up is performed with the guest.
礼貌并高效率地处理客户需求和投诉,及时向凯宾美食廊经理报告,确保与客户做好跟进和沟通工作。
Ensure that the opening and closing procedures established for Solana Kempi Deli are followed.
创建关餐和开餐流程,确保蓝色港湾凯宾美食廊全体员工严格执行。
Assign responsibilities to subordinates implementing a multi-tasking principle and check their performance periodically.
落实政策,实现多任务处理原则,并对下属进行定期检。
Plans and supervises the day-to-day operations of Solana Kempi Deli to ensure compliance with all policies, procedures, standards and aiming at satisfying and exceeding the clients’ expectations.
计划和管理蓝色港湾凯宾美食廊每日运营,确保按照标准程序为客人提供舒适满意的服务,已达到客人所期待的服务标准。
Establishes and reviews the standards of performance, in line with the operating concept of Solana Kempi Deli, which contribute to an attentive and distinctive experience that leaves our clients inspired.
创建和回顾服务标准,与蓝色港湾凯宾美食廊运营需求保持一致,为客户建立体贴独特的服务体验。
Identification the training needs, assist in the development of a training plan and implementation of the training activities and follow up to ensure compliance and their effectiveness. At times, conducts training.
确定培训需求,制定培训计划。安排培训活动并跟进培训的实施,确保有效培训。与此同时,引导培训得以实施。
Inspects the dining room and staff working area, to ensure that the physical facilities and equipment’s are well kept and that coordinating the cleaning and maintenance and arranging for repairs and other services such as linen laundering adhere to, all health and safety regulations, plants servicing, etc.
检查就餐及员工服务区域,硬件设施设备完善,符合环保标准,安全政策,做好长期清洁和维护保养工作以及其它相关服务工作,如布草洗涤,植物维护服务等。
Maintains high visibility during meal service in order to ensure smooth running of operations, promotes good public relations, takes corrective actions and handles customers’ complaints to ensure their satisfaction.
在营业期间,拜访用餐及外带顾客情况确保餐厅运转正常,创建良好公共关系,采取正确行动解决客人投诉以确保客人用餐满意。
Coordinates the service activities with the pastry & connecting kitchen in order to achieve a timely delivery of food whilst ensuring effective communication.
在服务活动中与厨房合作,确保高效率完成客人的食品订单。
Forecasts covers and revenues and then schedules staff accordingly covering Solana Kempi Deli opening hours, whilst controlling labor costs and minimizing overtime payment.
对蓝色港湾凯宾美食廊客源及收入进行预算,根据部门营业时间合理安排员工班次,控制人力成本,降低加班成本。
Manages and controls stock from the food and beverage operation effectively ensuring pars are respected.
有效的管理和控制食品和酒吧,确保所有食品和酒水在保质期内。
Anticipates and maintains all materials and supplies in Solana Kempi Deli, ensuring their availability. Controls usage of all food items and appropriate usage of equipment’s, tools and service equipment’s ensuring all equipment’s is used in a correct and safe manner.
按时订购和维护蓝色港湾凯宾美食廊所有物品和物资,防止缺货短货现象发生。良好控制所有食品和器皿,工具和服务用品,确保所有用具和器皿使用安全。
Monitors operating expenses to ensure the cost of sale is in line with the annual budget.
管理运营费用,确保运营成本在年预算之内。
Keeps abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that they are able to anticipate and answer clients’ requests and questions.
严格履行所有紧急政策,饭店推销,食品知识,重要客人入住,未来活动和会议传达,确保员工能正确和准确地回答客人提出的问题。
Accomplishes a set of administrative duties such as attending meeting, writing reports, maintaining a logbook and other specific duties related to the job function.
完成日常行政工作,例如参加会议,提交报告,提交餐厅日志和其它与相关的日常工作。
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