Feel Welcome Feel Valued
• Manages all operational tasks as well as their respective delegation and follow-up.
• Coordinates management of the Front Desk, Executive Floor, Concierge and Guest Service Center to ensure a smooth operation and the highest level of guest satisfaction.
• Conducts daily walk-through to ensure LQA standards are implemented and delivered to every guest.
• Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner.
• Attends to referred and unsolved problematic situations such as complaint handling, takes initiative action and be entrepreneurial.
• Prepare, develop, implement and evaluate up-selling and LCAH member enrollment strategy, to maximize room revenue & guest loyalty.
• Ensures that all Front Office related Hotel Policies and Procedures are adhered.
• Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.
• Carries out any other reasonable duties and responsibilities as assigned.