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三亚海棠湾开维费尔蒙酒店| 招聘职位

    职位:前厅部经理 Front Office Manager(已停止招聘)

  • 职位性质:全职
  • 工作地区:海南省三亚市
  • 招聘人数:1人
  • 学  历:本科
  • 工作经验:3年以上
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:25-40
  • 计算机能力:熟练
  • 语言要求:英语(熟练)
  • 国际联号工作经历:优先
  • 薪资待遇:9千-1.5万
  • 职位有效期:2020-10-26至2020-11-25

岗位职责/职位描述

岗位职责:

• Manages all operational tasks as well as their respective delegation and follow-up.

管理前厅部所有运营任务以及与之相关的委派与跟进。

• Coordinates management of the Front Desk, Executive Floor, Concierge and Guest Service Center to ensure a smooth operation and the highest level of guest satisfaction.

协调前台、行政楼层、礼宾部和总机等部门的工作,以确保运营顺畅及客人满意度。

• Conducts daily walk-through to ensure LQA standards are implemented and delivered to every guest.

进行每日巡视以确保LQA在对客服务中被遵守和执行。

• Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner.

积极参与部门日常运营,以确保客人或同事的问题能够在最短的时间内以专业的方式得以解决。

• Attends to referred and unsolved problematic situations such as complaint handling, takes initiative action and be entrepreneurial.

主动关注并参与如客人投诉等待解决问题的跟进和处理。

• Prepare, develop, implement and evaluate up-selling and LCAH member enrollment strategy, to maximize room revenue & guest loyalty.

起草、发展、实施和评估前台房间销售升级和雅高乐雅会会员招募计划,以最大化收益和客人忠实度。

• Ensures that all Front Office related Hotel Policies and Procedures are adhered.

确保与部门相关的酒店各项政策与程序都被严格执行。

• Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.

明晰酒店产品知识,确保贵宾及活动信息的时效性和准确性。

• Carries out any other reasonable duties and responsibilities as assigned.

完成任何其他合理的职责和被指派的职责。