Feel Welcome Feel Valued
·Direct and lead the day to day Spa operation ensuring all standards are followed.
·Prepare annual budgets for all departments within the Spa; ensuring productivity and expense controls are followed to maximize revenue opportunities.
·Work with Hotel\Regional Sales and Marketing departments.
·Maintain thorough knowledge of competitors; including location, product offering, pricing, promotion and sales techniques.
·Submit monthly report requirements; including business reports and treatment audits.
·Ensure team members are familiar with all areas of the Spa operation, including product knowledge and retail sales.
·Update rapport with guests maintaining good customer relationship at all time, handling all guest complaints, requests and enquiries on hotel services.
·Maintain of the guest service experience/personalization.
·To be vigilant and perform all duties and responsibilities in a manner that ensures safety in all “wellbeing” equipment and facilities are kept in a perfect working condition, ensuring a comfortable and safe experience for the guests, as well as a safe working environment for team members.