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三亚海棠湾开维费尔蒙酒店| 招聘职位

    职位:首席礼宾司 Chief Concierge

  • 职位性质:全职
  • 工作地区:海南省三亚市
  • 招聘人数:1人
  • 学  历:大专
  • 工作经验:3年以上
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:不限
  • 计算机能力:熟练
  • 语言要求:英语(熟练)
  • 国际联号工作经历:优先
  • 薪资待遇:6千-8千
  • 职位有效期:2020-10-04至2020-11-03

岗位职责/职位描述

岗位职责:

·Manages all operational tasks as well as their respective delegation and follow-up.

管理礼宾部所有运营任务以及与之相关的委派与跟进。

·Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner.

积极参与部门日常运营,以确保客人或同事的问题能够在最短的时间内以专业的方式得以解决。

·Knowledgeable about all events and information of the immediate and surrounding area, while maintaining a library of relevant information.

熟知酒店周边区域所有各项活动和信息,并建立实时更新的信息资料库。

·Provides guidance and motivation to the Concierge Team. Establishes and communicates on a daily basis with the Concierge Team. A strong commitment to Colleague Satisfaction.

指引并激励礼宾部团队,与团队建立实时的沟通,并且对人才满意度负责。

·Management of the guest service experience / personalization.

确保个性化服务以提升客人体验。

·Regular communication with the night shift Duty Manager regarding the supervision of the night shift Concierge personnel, identifying and dealing with any issues that may arise.

与夜班值班经理保持沟通以了解夜班礼宾部同事的情况,分辨并解决可能发生的问题。


岗位要求:

·Minimum three (3) years relevant experience in a similar position in a renown international hotel brand

在国际酒店内从事至少三年类似岗位的经验

·PMS and Office software knowledge

熟悉并掌握Opera酒店管理系统和各类办公软件

·Excellent oral and written skills in Mandarin and English

优秀的中英文听说读写能力

·Members of Les Clefs d’Or

金钥匙会员

·Well connected with local market

与本地市场有紧密的联系