- 服务热线:400-826-0101 (9:00-18:00)
- 杭州总部:0571-88866108 (9:00-18:00)
- 服务邮箱:service@veryeast.com
- 联系我们
扫码下载最佳东方APP
扫码关注最佳东方微信号
岗位职责:
·Manages all operational tasks as well as their respective delegation and follow-up.
管理礼宾部所有运营任务以及与之相关的委派与跟进。
·Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner.
积极参与部门日常运营,以确保客人或同事的问题能够在最短的时间内以专业的方式得以解决。
·Knowledgeable about all events and information of the immediate and surrounding area, while maintaining a library of relevant information.
熟知酒店周边区域所有各项活动和信息,并建立实时更新的信息资料库。
·Provides guidance and motivation to the Concierge Team. Establishes and communicates on a daily basis with the Concierge Team. A strong commitment to Colleague Satisfaction.
指引并激励礼宾部团队,与团队建立实时的沟通,并且对人才满意度负责。
·Management of the guest service experience / personalization.
确保个性化服务以提升客人体验。
·Regular communication with the night shift Duty Manager regarding the supervision of the night shift Concierge personnel, identifying and dealing with any issues that may arise.
与夜班值班经理保持沟通以了解夜班礼宾部同事的情况,分辨并解决可能发生的问题。
岗位要求:
·Minimum three (3) years relevant experience in a similar position in a renown international hotel brand
在国际酒店内从事至少三年类似岗位的经验
·PMS and Office software knowledge
熟悉并掌握Opera酒店管理系统和各类办公软件
·Excellent oral and written skills in Mandarin and English
优秀的中英文听说读写能力
·Members of Les Clefs d’Or
金钥匙会员
·Well connected with local market
与本地市场有紧密的联系
三亚海棠湾费尔蒙酒店坐落于拥有“蓝丝带”之称的海棠湾滨海带,是三亚高端奢华品牌酒店,致力于成为休闲旅行者、品牌商业活动和梦幻婚礼的理想首选。 Fairmont Sanya, located beachfront in the blue ribbon Haitang Bay is high-end luxury brand set to become a top choice for leisurely travellers, branded events and memorable weddings. 三亚海棠湾费尔蒙酒店独具创新、历史悠久的国际品牌赋以丰富的中国与海南本土特色酒店元素,酒店餐饮休闲、精品花园及多样化的活动场所相得益彰,将为宾客提供奢华舒适的入住体验。 Fairmont Sanya delivers a unique blend of time-honoured global hospitality entwined with rich cultural elements of Chinese and Hainan hospitality. Complementing the luxurious accommodation and lifestyle & wellness facilities is an exciting collection of dining, lounges and outdoor gardens and activity settings. 酒店提供473间豪华客房、套房及复式家庭套房,部分房间位于新的费尔蒙金尊大楼内。费尔蒙金尊服务是费尔蒙品牌重要的生活方式理念,旨在打造“酒店中的酒店”,为独具慧眼的休闲及商务宾客提供高水准的贵宾服务。 The hotel offers 473 luxurious rooms, Suites and Duplex Family Suites, some of which are located in the new Fairmont Gold Tower. Fairmont Gold Service is an important lifestyle concept of the Fairmont brand, it aims to create a hotel within a hotel, and provide high standard services to discerning leisure and business guests. 关于费尔蒙酒店及度假村 费尔蒙酒店及度假村是享誉全球的酒店集团之一,旗下许多酒店都成为了目的地的地标,如伦敦的The Savoy 酒店,纽约的 The Plaza 酒店和上海的费尔蒙和平饭店。我们知道,要想为宾客提供周到的服务,我们首先需要为我们的员工提供良好的待遇。因此,您将在这里发现遍及北美、加勒比海地区、欧洲、非洲、中东和亚太地区的工作机会,并能享受到良好的培训、职业发展、表彰和奖励。我们以公平和尊重的态度对待所有员工。费尔蒙也是社区和环保的领军企业之一,我们推出的对环境负责的环保旅游活动和备受赞誉的绿色合作伙伴计划也为酒店集团博得盛名。 精彩未来,等您开启! ABOUT FAIRMONT HOTELS & RESORTS Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. We know that, to offer our guests engaging service, we first need to offer our employees the great. That's why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as great training, career development, recognition and rewards. We treat all colleagues with fairness and dignity. One of community and environmental leaders, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits you!