招聘预定员RSVN Agent_三亚海棠湾费尔蒙酒店招聘信息-最佳东方

岗位职责

· To maximize room sales and revenue for the hotel. Up-selling belongs to highest priorities.

实现客房销售和收益的最大化，其中以客房促销最为重要。

· To perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc.

完成当班文秘工作，具体包括准备往来文件，文件的归档，发送传真，电子邮件等。

· To ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel.

一直保持积极的销售态度，不错失酒店范围内的任何销售机会。

· To ensure a high level of product knowledge of the hotel and the local area.

对本酒店及地区的产品知识具备高度的认识

· To develop and maintain a high level of communication with major sources of business and advice to Reservation Supervisor or Manager the feedback where necessary.

发展并保持对主要业务来源的高水平沟通，并在必要的时候反馈给预订部主管或者经理。

· To maintain and update guest history and marketing database as laid down in the reservations procedures.

根据预订部相关流程，维护及更新客户资料和营销数据库

· To ensure a high level of customer service is consistently maintained.

持续性地确保高水准的对客服务标准

· BRAND STANDARDS have to be strictly followed.

严格遵守品牌服务标准

岗位要求

· Technical secondary school graduated or above, excellent command of written and spoken in English and Chinese language.

中专以上学历，良好的中英文读写能力。

· Minimum 1 year experience in similar capacity with international chain hotels.

具有至少一年在国际连锁酒店的相关同岗位经验。

· Good communication skills and assist reservations manager when needed.

具有良好的沟通技巧，协助预订部经理的工作。

· With strong teamwork spirit.

拥有较强团队合作精神。

· Good interpersonal skills.

较强的人际交往能力。

· Ability to work under pressure and deal with stressful situations during busy periods.

能在强压下胜任工作。

三亚海棠湾费尔蒙酒店坐落于拥有“蓝丝带”之称的海棠湾滨海带，是三亚高端奢华品牌酒店，致力于成为休闲旅行者、品牌商业活动和梦幻婚礼的理想首选。 Fairmont Sanya, located beachfront in the blue ribbon Haitang Bay is high-end luxury brand set to become a top choice for leisurely travellers, branded events and memorable weddings. 三亚海棠湾费尔蒙酒店独具创新、历史悠久的国际品牌赋以丰富的中国与海南本土特色酒店元素，酒店餐饮休闲、精品花园及多样化的活动场所相得益彰，将为宾客提供奢华舒适的入住体验。 Fairmont Sanya delivers a unique blend of time-honoured global hospitality entwined with rich cultural elements of Chinese and Hainan hospitality. Complementing the luxurious accommodation and lifestyle & wellness facilities is an exciting collection of dining, lounges and outdoor gardens and activity settings. 酒店提供473间豪华客房、套房及复式家庭套房，部分房间位于新的费尔蒙金尊大楼内。费尔蒙金尊服务是费尔蒙品牌重要的生活方式理念，旨在打造“酒店中的酒店”，为独具慧眼的休闲及商务宾客提供高水准的贵宾服务。 The hotel offers 473 luxurious rooms, Suites and Duplex Family Suites, some of which are located in the new Fairmont Gold Tower. Fairmont Gold Service is an important lifestyle concept of the Fairmont brand, it aims to create a hotel within a hotel, and provide high standard services to discerning leisure and business guests. 关于费尔蒙酒店及度假村费尔蒙酒店及度假村是享誉全球的酒店集团之一，旗下许多酒店都成为了目的地的地标，如伦敦的The Savoy 酒店，纽约的 The Plaza 酒店和上海的费尔蒙和平饭店。我们知道，要想为宾客提供周到的服务，我们首先需要为我们的员工提供良好的待遇。因此，您将在这里发现遍及北美、加勒比海地区、欧洲、非洲、中东和亚太地区的工作机会，并能享受到良好的培训、职业发展、表彰和奖励。我们以公平和尊重的态度对待所有员工。费尔蒙也是社区和环保的领军企业之一，我们推出的对环境负责的环保旅游活动和备受赞誉的绿色合作伙伴计划也为酒店集团博得盛名。精彩未来，等您开启！ ABOUT FAIRMONT HOTELS & RESORTS Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. We know that, to offer our guests engaging service, we first need to offer our employees the great. That's why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as great training, career development, recognition and rewards. We treat all colleagues with fairness and dignity. One of community and environmental leaders, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits you!