• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 人性化管理
• 包吃包住
• 集团内部调动
• 员工生日礼物

Primary Responsibilities 主要职责
1.Maintains hotel expectation of grooming standards at all time.
保持良好的仪容仪表。
2.To maintain a high guest service focus by approaching your job with the guests always in mind.
在整个工作过程中，始终保持高度的客户服务意识。
3.To have full knowledge of the Food & Beverage menu contents and all other special promotions taking place in the hotel. Knowledge of all menu items, garnishes, contents and preparation methods. To be able to explain them in detail to guests. 
充分掌握餐饮相关的菜单和其他酒店促销的特殊菜品和饮品；了解菜单所有栏目、装饰菜、食物和烹制方法。能够为客人提供相应的详细说明。
4.By completing checklist in product knowledge.
能够达到产品知识的要求。
5.Make sure all areas are cleaned and maintained in accordance with operating procedure.
确保所有区域与开始用餐时一样整洁。
6.Participate in service as necessary in accordance with Restaurant/Bar needs. 
根据餐厅和酒吧的需求来参与相关服务。
7.To actively promote the service and facilities of the Fairmont Hotels to guests and suppliers of the hotel.
能够积极的向客人及供应商推荐费尔蒙酒店的服务及设施。
8.To understand how to operate all the equipment used in the outlet.
懂得使用餐厅内的所有设备。
9.Confidently knowing all outlets & hotel information.
熟悉所有餐厅及酒店其他部门的信息。
10.Look for ways to upsell and cross sell.
能通过多种促销的手段为酒店，自己的部门和其他餐饮部门带来更多经济效益。
11.To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
在工作过程中，能够做好本职工作，保证自己及其他人的安全。
12.Maintains guest’s history.
记录就餐客人的情况。
13.Understand dietary requirements and offer appropriate suggestions.
了解客人食品和酒水的要求，并可以给出适当的建议。
14.Adjust service to suit guests’ requests, personalize to meet needs.
根据顾客需求，提供个性化服务。
15.By knowing menu items of all other outlets to recommend guests to other outlets.
了解其他餐厅的菜肴，以便向客人推荐。
16.Being able to recommend other restaurants & city attractions to hotel guests.
可以向客人推荐其它具有吸引力的餐厅或场所。
17.Schedules guest reservations and arranges for private function or special parties. 
根据客人的预定安排相关的私人活动或者特殊会议。
18.To facilitate all guest needs and expectations in the restaurant by providing extraordinary service.
尽力满足客人在餐厅里的需要和期望，并为其提供卓越非凡的服务。
19.Follow up any guest questions or queries immediately and if you don’t know the answer, check with your Manager. 
满足客人的各项要求，如不能立即回答客人的问题请与经理联系。
20.Use a heartiest approach – make the guests feel welcome, feel heart-warmed, feel incredible, and belong.
发自内心的接待顾客，令客人感到宾至如归，喜出望外。
21.To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
具有积极合作的精神。以热心的态度对待所有的工作， 并乐于利用一切机会学习技能以便于改进自己的工作的技巧。
22.Follows hotel’s telephone etiquette standards.
遵循酒店规定的电话礼仪标准。
23.To abide by all rules, regulations, policies and procedures of the hotel.
遵守所有的规则，规章，政策和酒店的流程。
24.The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
如有必要，该部门有权更改或补充该职位描述。
25.Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。
Knowledge and Experience 知识与经验
1.Certificate or diploma in hospitality or related field.
具有酒店管理或相关领域的学历/专业证书。
2..Minimum of 2 years' experience in the same position in luxury hotel.
至少2年以上奢华酒店同岗位的工作经验
3.Retail or guest interaction experience.
具有销售/对客服务经验。
4.Food and /or beverage knowledge (personal interest/ professional).
对餐饮有一定了解（个人爱好/专业）。
5.Technical service skills.
专业服务技能。
6.Interpersonal skills – communicates easily/openly.
人际交往能力-与人沟通轻松/大方。
7.Communication skills in English spoken/written.
具备英语听说读写的能力。
8.Reliable and consistent.
可靠且能持续性地保持优质服务。
9.Personal presentation, clean/tidy.
注意自身形象，保持干净/整洁。
10.Comes across as enthusiastic, energetic.
充满热情，精力充沛。
11.able to perform task assigned.
能够很好地执行被分配的任务。

        三亚海棠湾费尔蒙酒店坐落于拥有“蓝丝带”之称的海棠湾滨海带，是三亚高端奢华品牌酒店，致力于成为休闲旅行者、品牌商业活动和梦幻婚礼的理想首选。      Fairmont Sanya, located beachfront in the blue ribbon Haitang Bay is high-end luxury brand set to become a top choice for leisurely travellers, branded events and memorable weddings.       三亚海棠湾费尔蒙酒店独具创新、历史悠久的国际品牌赋以丰富的中国与海南本土特色酒店元素，酒店餐饮休闲、精品花园及多样化的活动场所相得益彰，将为宾客提供奢华舒适的入住体验。      Fairmont Sanya delivers a unique blend of time-honoured global hospitality entwined with rich cultural elements of Chinese and Hainan hospitality. Complementing the luxurious accommodation and lifestyle & wellness facilities is an exciting collection of dining, lounges and outdoor gardens and activity settings.      酒店提供473间豪华客房、套房及复式家庭套房，部分房间位于新的费尔蒙金尊大楼内。费尔蒙金尊服务是费尔蒙品牌重要的生活方式理念，旨在打造“酒店中的酒店”，为独具慧眼的休闲及商务宾客提供高水准的贵宾服务。     The hotel offers 473 luxurious rooms, Suites and Duplex Family Suites, some of which are located in the new Fairmont Gold Tower. Fairmont Gold Service is an important lifestyle concept of the Fairmont brand, it aims to create a hotel within a hotel, and provide high standard services to discerning leisure and business guests. 关于费尔蒙酒店及度假村        费尔蒙酒店及度假村是享誉全球的酒店集团之一，旗下许多酒店都成为了目的地的地标，如伦敦的The Savoy 酒店，纽约的 The Plaza 酒店和上海的费尔蒙和平饭店。我们知道，要想为宾客提供周到的服务，我们首先需要为我们的员工提供良好的待遇。因此，您将在这里发现遍及北美、加勒比海地区、欧洲、非洲、中东和亚太地区的工作机会，并能享受到良好的培训、职业发展、表彰和奖励。我们以公平和尊重的态度对待所有员工。费尔蒙也是社区和环保的领军企业之一，我们推出的对环境负责的环保旅游活动和备受赞誉的绿色合作伙伴计划也为酒店集团博得盛名。 精彩未来，等您开启！ ABOUT FAIRMONT HOTELS & RESORTS       Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. We know that, to offer our guests engaging service, we first need to offer our employees the great. That's why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as great training, career development, recognition and rewards. We treat all colleagues with fairness and dignity. One of community and environmental leaders, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits you!