• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 人性化管理
• 包吃包住
• 集团内部调动
• 员工生日礼物

Primary Responsibilities 主要职责
1· Consistently offer professional, friendly and engaging service 
始终如一地提供专业、友好和周到的服务。
2· Respond to guest concerns and react quickly and professionally 
处理宾客的疑虑并迅速专业地作出回应。 
3· Assume responsibility for all banquet facilities, including cleanliness, repair and maintenance, reporting any deficiencies as required 
负责所有宴会设施的清洁度、维修和保养，根据需要报告任何缺陷。
4· To actively promote the service and facilities of the Fairmont Hotels to guests and suppliers of the hotel.
能够积极的向客人及供应商推荐费尔蒙酒店的服务及设施。
5· Confidently knowing opening hours of all restaurants & hotel outlets.
 熟悉所有餐厅及酒店其他部门的营业时间。
6· Communicating effectively with Front Office and Groups & Tours to maximise in house and group business for the restaurant, ensuring direct liaison with Group Leaders upon arrival.
有效的与前台及团队领队协调，尽可能的增加餐厅生意，与领队保持直接联系。
7· Having detailed knowledge of all departmental standards.
熟悉所有部门服务标准。
8. Preparing rosters and job schedules for team member to meet business needs (taking into consideration internal activities and occupancy and external events, promotions etc).
制定每位人才的排班表及工作安排。（考虑内部活动，客人入住率， 特殊活动及产品促销等）
9· Be able to assess colleague performance against standards.
能够按照服务标准评估其他人才的工作表现。
10· Ensure that training on departmental standards is regularly conducted in the outlets.
确保日常部门的培训能够按照服务标准进行。
11· Monitoring standards through regular standards review checks.
通过反复检查，督导服务标准的实施工作。
12· Understanding what’s going on in other departments and implications for your own department.
了解酒店其他部门的经营活动及其与自己部门的影响。
13· Planning ahead and ensuring adequate resources are available.
预先准备并确保各种经营设施设备的充足。
14· Managing the departmental operation and taking action where necessary to ensure smooth running and participating in service duties during service periods, where necessary.
有效管理部门运作，为保证服务及餐厅的正常运营采取必要的措施。
15· To co-ordinate with Engineering and Housekeeping Departments to ensure maintenance and cleanliness. Ensure follow-up procedures are maintained.
与客房部及工程部通力合作，保证部门设施的完好及清洁。
16· Ensuring the shift is reviewed and handovers and briefings are carried out.
确认每个班次之间做好总结，并与下个班次进行工作交接。
17· Maintaining in-depth technical knowledge and skills required for the job.
确保岗位所需知识的更新。
18· Maintain event and function histories to assist with returning events.
保留餐厅活动记录。
19· To establish good communication with the kitchen team.
与厨房的人才建立良好的沟通渠道。
20· To attend & participate in regular F&B, operational & roster meetings.
参加餐饮部例会。
21· To provide and communicate clear direction to the team.
为团队提供正确的信息渠道
22· Communicating goals to the team.
与团队沟通要达到的目标。· 
23· Keeping the team up-to-date about departmental, hotel and company activities through regular communication meetings & memos. This includes special events and promotions in the restaurant.
随时更新团队成员与酒店其他部门的交流，了解酒店其他部门的活动，包括特殊活动，餐厅促销等等。
24· Schedules guest reservations and arranges for private function or special parties. 
根据客人的预定安排相关的私人活动或者特殊会议。

Knowledge and Experience 知识与经验
1. Diploma or degree in hospitality or related field.
具有酒店管理或相关领域的学历/专业证书。
2. Minimum of 2 years' experience in the same position in luxury hotel.
至少2年以上奢华酒店同岗位的工作经验
3. Computer literate in Microsoft Window applications required 
要求能熟练操作计算机尤其是微软应用程序.
4. Previous leadership experience in food and beverage required 
要求有在餐饮领域的领导经验.
5· Technical service skills.
专业服务技能。
6· Interpersonal skills – communicates easily/openly.
人际交往能力-与人沟通轻松/大方。
7· Communication skills in English spoken/written.
具备英语听说读写的能力。
8· Reliable and consistent.
可靠且能持续性地保持优质服务。
9· Comes across as enthusiastic, energetic.
充满热情，精力充沛。
10· Able to lead a team.
有领导团队的能力。
11. Able to perform task assigned.
能够很好地执行被分配的任务。

        三亚海棠湾费尔蒙酒店坐落于拥有“蓝丝带”之称的海棠湾滨海带，是三亚高端奢华品牌酒店，致力于成为休闲旅行者、品牌商业活动和梦幻婚礼的理想首选。      Fairmont Sanya, located beachfront in the blue ribbon Haitang Bay is high-end luxury brand set to become a top choice for leisurely travellers, branded events and memorable weddings.       三亚海棠湾费尔蒙酒店独具创新、历史悠久的国际品牌赋以丰富的中国与海南本土特色酒店元素，酒店餐饮休闲、精品花园及多样化的活动场所相得益彰，将为宾客提供奢华舒适的入住体验。      Fairmont Sanya delivers a unique blend of time-honoured global hospitality entwined with rich cultural elements of Chinese and Hainan hospitality. Complementing the luxurious accommodation and lifestyle & wellness facilities is an exciting collection of dining, lounges and outdoor gardens and activity settings.      酒店提供473间豪华客房、套房及复式家庭套房，部分房间位于新的费尔蒙金尊大楼内。费尔蒙金尊服务是费尔蒙品牌重要的生活方式理念，旨在打造“酒店中的酒店”，为独具慧眼的休闲及商务宾客提供高水准的贵宾服务。     The hotel offers 473 luxurious rooms, Suites and Duplex Family Suites, some of which are located in the new Fairmont Gold Tower. Fairmont Gold Service is an important lifestyle concept of the Fairmont brand, it aims to create a hotel within a hotel, and provide high standard services to discerning leisure and business guests. 关于费尔蒙酒店及度假村        费尔蒙酒店及度假村是享誉全球的酒店集团之一，旗下许多酒店都成为了目的地的地标，如伦敦的The Savoy 酒店，纽约的 The Plaza 酒店和上海的费尔蒙和平饭店。我们知道，要想为宾客提供周到的服务，我们首先需要为我们的员工提供良好的待遇。因此，您将在这里发现遍及北美、加勒比海地区、欧洲、非洲、中东和亚太地区的工作机会，并能享受到良好的培训、职业发展、表彰和奖励。我们以公平和尊重的态度对待所有员工。费尔蒙也是社区和环保的领军企业之一，我们推出的对环境负责的环保旅游活动和备受赞誉的绿色合作伙伴计划也为酒店集团博得盛名。 精彩未来，等您开启！ ABOUT FAIRMONT HOTELS & RESORTS       Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. We know that, to offer our guests engaging service, we first need to offer our employees the great. That's why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as great training, career development, recognition and rewards. We treat all colleagues with fairness and dignity. One of community and environmental leaders, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits you!