• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 人性化管理
• 包吃包住
• 集团内部调动
• 员工生日礼物

Primary Responsibilities 主要职责
1· To maintain a high customer service focus by approaching your job with the guests always in mind.
在整个工作过程中，始终保持高度的客户服务意识。
2· To actively promote the service and facilities of the Fairmont Hotels to guests and suppliers of the hotel.
能够积极的向客人及供应商推荐费尔蒙酒店的服务及设施。
3. Confidently knowing all information of hotel and the F&B outlets.
熟悉所有餐厅及酒店其他部门的信息和促销。
4· Communicating effectively with relevant departments and regular guests to maximize in house and group business for the restaurant, ensuring direct liaison with them upon arrival.
有效的与酒店其他部门如销售、前台和回头客沟通协调，尽可能的增加餐厅生意，保持直接联系。
5· Having detailed knowledge of all departmental standards.
熟悉所有部门服务标准。
6· Be available to lead the team in the Restaurant during any busy days or special events with or without the Manager presence.
能在经理不在的情况有效率的在任何时间段领导餐厅团队。
7· Preparing rosters and job schedules for colleague to meet business needs (taking into consideration internal activities and occupancy and external events, promotions etc).
制定每位人才的排班表及工作安排。（考虑内部活动，客人入住率，特殊活动及产品促销等）
8· Being able to explain the standards to the colleagues and getting their understanding.
可以清楚的向其人才解释服务标准并测试人才的理解能力。
9· Ensure that training on Departmental Standards is regularly conducted in the outlets.
确保日常部门的培训能够按照服务标准进行。
10· Enforcing Standards through regular Standards Review checks.
通过反复检查，督导服务标准的实施工作。
11· Understanding what’s going on in other departments and implications for your own department.
了解酒店其他部门的经营活动及其与自己部门的影响。
12· Planning ahead and ensuring adequate resources are available.
预先准备并确保各种经营设施设备的充足。
13· Managing the departmental operation and taking action where necessary to ensure smooth running and participating in service duties during service periods, where necessary.
有效管理部门运作，为保证服务及餐厅的正常运营采取必要的措施。
14· To establish good communication with the Kitchen team.
与厨房的人才建立良好的沟通渠道。
15· To provide and communicate clear direction to the team.
为团队提供正确的信息渠道。
16· Understanding the aims of the hotel and the department’s role in achieving it.
理解酒店的目标，清楚部门在完成目标过程中所扮演的角色。
17· Keeping the team up-to-date about departmental, hotel and company activities through regular communication meetings & memos. This includes special events and promotions in the restaurant.
随时更新团队成员与酒店其他部门的交流，了解酒店其他部门的活动，包括特殊活动，餐厅促销等等。
18· Assist VC Manager for the preparation of the Events detail, equipment and brochure.
协助餐厅经理准备促销活动的细节和用品如宣传册等。
19· Follow company control procedures.
遵守酒店的各项财务制度。
20· Control costs without compromising standards.
坚决执行各种成本制度。
21· Control strictly of outlets FF&E and OS&E with daily, weekly and monthly inventory. Responsible for all asset count and loss.
严格的管理酒店资产和用品。需执行每日，每周和每月的盘点并杜绝遗失的可能性。
22· Following company control procedures, controlling costs without compromising standards.
遵守酒店的各项财务制度，坚决执行各种成本制度。
23· Fully understand of the outlets P&L.
对于部门的P&L有全面的了解。
24· Set up and maintain the Leave plans for the Department. To clear all annual leave and overtime hours by one financial year.
制定部门休假计划。在年底前清除所有年假和加班小时。
25· Use a heartiest approach – make the guests feel welcome, feel heart-warmed, feel incredible, and belong.
发自内心的接待顾客，令客人感到宾至如归，喜出望外。
26· To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
具有积极合作的精神。以热心的态度对待所有的工作，并乐于利用一切机会学习技能以便于改进自己的工作的技巧。
27· Conduct all administrative work required.
执行所有必要的行政工作。
28· To abide by all rules, regulations, policies and procedures of the hotel.
遵守所有的规则，规章，政策和酒店的流程。


Knowledge and Experience 知识与经验
1. Certificate or diploma in hospitality or related field.
具有酒店管理或相关领域的学历/专业证书。
2. 6 – 12 months in the same position with similar operations style.
具有6-12个月同等职位的餐厅运作经验。所工作的品牌也需和费尔蒙同等级别。
3. Food and beverage knowledge must be good.
对餐饮的知识有全面的了解。
4. Technical service skills.
专业服务技能。
5. Interpersonal skills – communicates easily/openly.
人际交往能力-与人沟通轻松/大方。
6. Communication skills in English spoken/written.
具备英语听说读写的能力。
7. Able to lead a team.
有领导团队的能力。

        三亚海棠湾费尔蒙酒店坐落于拥有“蓝丝带”之称的海棠湾滨海带，是三亚高端奢华品牌酒店，致力于成为休闲旅行者、品牌商业活动和梦幻婚礼的理想首选。      Fairmont Sanya, located beachfront in the blue ribbon Haitang Bay is high-end luxury brand set to become a top choice for leisurely travellers, branded events and memorable weddings.       三亚海棠湾费尔蒙酒店独具创新、历史悠久的国际品牌赋以丰富的中国与海南本土特色酒店元素，酒店餐饮休闲、精品花园及多样化的活动场所相得益彰，将为宾客提供奢华舒适的入住体验。      Fairmont Sanya delivers a unique blend of time-honoured global hospitality entwined with rich cultural elements of Chinese and Hainan hospitality. Complementing the luxurious accommodation and lifestyle & wellness facilities is an exciting collection of dining, lounges and outdoor gardens and activity settings.      酒店提供473间豪华客房、套房及复式家庭套房，部分房间位于新的费尔蒙金尊大楼内。费尔蒙金尊服务是费尔蒙品牌重要的生活方式理念，旨在打造“酒店中的酒店”，为独具慧眼的休闲及商务宾客提供高水准的贵宾服务。     The hotel offers 473 luxurious rooms, Suites and Duplex Family Suites, some of which are located in the new Fairmont Gold Tower. Fairmont Gold Service is an important lifestyle concept of the Fairmont brand, it aims to create a hotel within a hotel, and provide high standard services to discerning leisure and business guests. 关于费尔蒙酒店及度假村        费尔蒙酒店及度假村是享誉全球的酒店集团之一，旗下许多酒店都成为了目的地的地标，如伦敦的The Savoy 酒店，纽约的 The Plaza 酒店和上海的费尔蒙和平饭店。我们知道，要想为宾客提供周到的服务，我们首先需要为我们的员工提供良好的待遇。因此，您将在这里发现遍及北美、加勒比海地区、欧洲、非洲、中东和亚太地区的工作机会，并能享受到良好的培训、职业发展、表彰和奖励。我们以公平和尊重的态度对待所有员工。费尔蒙也是社区和环保的领军企业之一，我们推出的对环境负责的环保旅游活动和备受赞誉的绿色合作伙伴计划也为酒店集团博得盛名。 精彩未来，等您开启！ ABOUT FAIRMONT HOTELS & RESORTS       Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. We know that, to offer our guests engaging service, we first need to offer our employees the great. That's why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as great training, career development, recognition and rewards. We treat all colleagues with fairness and dignity. One of community and environmental leaders, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits you!