• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 人性化管理
• 包吃包住
• 集团内部调动
• 员工生日礼物

Primary Responsibilities 主要职责
· Listens and responds spontaneously to questions asked by the guests, Heartist and suppliers. Tries to find a solution.
倾听和回应由客人，艺心家和供应商询问的问题，试图找到解决办法。
· Finds an immediate solution to precise and simple problems.
找到能够准确解决问题的方法。
· Knows how to improvise on an emergency situation.
了解怎样处理紧急情况。
· Learn lessons from difficult experiences to be proactive in ones area of competence.
吸取以往的经验教训来增强对事务的预见性能力。
· Peacemaker. Does everything to anticipate and respond to guests needs. Arbitrates divergent interests and guaranty a friendly environment.
和平使者。预期并回复客人的需求。在确保友好环境的前提下合理的处理各项分歧。
· Respects the procedures. Is punctual, has a good appearance, accomplishes tasks with precision.
遵守程序。准时的，良好的形象，精确的完成任务。
· Ensures that rules and procedures are respected. Advises the appropriate person of any situation which could result in a lack of quality/security.
确保各项规章制度良好的遵守并执行。为将会导致破坏服务质量或安全问题的行为提出忠告。
· Is open to others. Asks for advice of others. Is conscious of his role in creating a team image.
寻求他人的忠告。清楚自己的角色是在创建一个集体形象。
· Is a team player. Demonstrates flexibility in adapting to team constraints.
团队的领导人。 灵活的适应团队的制约因素。
· Respects others and their cultures. Encourages consensus building.
尊重他人以及其文化特点。 鼓励建立共识。
· Is open to ideas of others, receptive to those ideas and able to adapt established way of working.
听取并尊重他人的建议来适应已确定的工作方法。
· Enthusiastically proposes and implements creative solutions in area of responsibility in order to stay ahead of the game.
踊跃提出并实施创造性的解决办法，以保持优势地位。
· Ensuring that safe and healthy working practices are implemented at all times.
确保所有安全及卫生程序的执行。
· Understands and knows how to anticipate the needs of the guests. Puts Heartist in position to get feedbacks from guests.
理解和懂得如何预计客人的需要。 站在心艺家的立场上考虑问题，
· Agreeing and implementing actions to make improvements to guest service.
就如何改进对客服务采取相应的措施。
· Making sure all guest requests and queries are responded to promptly and effectively while assisting on the floor during operation hours each day.
在服务时间内以积极的态度，高效、准确的定位及满足客人要求及需要。
· To be able to uncover the major causes of satisfaction and dissatisfaction, and ensuring that the information is communicated to actors further up the hierarchy.
能够发现导致客人满意或不满意的缘由，并及时与管理层沟通确保进一步的跟踪服务。
· To ensure all standards for Service Delivery as identified in the Guest Satisfaction Manual and the Standard Operating and Procedures Manual are consistently delivered throughout the department.
确保在对客服务指南，标准服务手册中的所有标准都能够在整个部门持续的贯彻。
· Assessing team member performance against standards.
能够按照服务标准评估其他人才的工作表现。
· To plan, priorities organize and control the day-to-day operation.
计划，确定优先次序，组织及控制每日餐厅的运营。


Knowledge and Experience 知识与经验
• Diploma or degree in hospitality or related field.
具有酒店管理或相关领域的学历/专业证书。
• 12 months and above in the same position with similar operations style.
具有12个月以上的同等职位的餐饮运作经验。所工作的品牌也需和费尔蒙同等级别。
• Food and beverage knowledge must be good.
对餐饮的知识有全面的了解。
· Being creative in the work and solving problems.
能在任何情况下用创新的方法完成工作。
· Interpersonal skills – communicates effectively/openly.
人际交往能力-有效率的沟通/公开。
· Communication skills in English spoken/written.
具备英语听说读写的能力。
· Reliable，consistent and passionate with the job.
可靠且能持续性地保持优质服务和热情。
· Personal presentation, clean/tidy.
注意自身形象，保持干净/整洁。
· Comes across as enthusiastic, energetic.
充满热情，精力充沛。
· Walk the talk, set as a good example to the team.
以身作则，贯彻始终的做一个好榜样。

        三亚海棠湾费尔蒙酒店坐落于拥有“蓝丝带”之称的海棠湾滨海带，是三亚高端奢华品牌酒店，致力于成为休闲旅行者、品牌商业活动和梦幻婚礼的理想首选。      Fairmont Sanya, located beachfront in the blue ribbon Haitang Bay is high-end luxury brand set to become a top choice for leisurely travellers, branded events and memorable weddings.       三亚海棠湾费尔蒙酒店独具创新、历史悠久的国际品牌赋以丰富的中国与海南本土特色酒店元素，酒店餐饮休闲、精品花园及多样化的活动场所相得益彰，将为宾客提供奢华舒适的入住体验。      Fairmont Sanya delivers a unique blend of time-honoured global hospitality entwined with rich cultural elements of Chinese and Hainan hospitality. Complementing the luxurious accommodation and lifestyle & wellness facilities is an exciting collection of dining, lounges and outdoor gardens and activity settings.      酒店提供473间豪华客房、套房及复式家庭套房，部分房间位于新的费尔蒙金尊大楼内。费尔蒙金尊服务是费尔蒙品牌重要的生活方式理念，旨在打造“酒店中的酒店”，为独具慧眼的休闲及商务宾客提供高水准的贵宾服务。     The hotel offers 473 luxurious rooms, Suites and Duplex Family Suites, some of which are located in the new Fairmont Gold Tower. Fairmont Gold Service is an important lifestyle concept of the Fairmont brand, it aims to create a hotel within a hotel, and provide high standard services to discerning leisure and business guests. 关于费尔蒙酒店及度假村        费尔蒙酒店及度假村是享誉全球的酒店集团之一，旗下许多酒店都成为了目的地的地标，如伦敦的The Savoy 酒店，纽约的 The Plaza 酒店和上海的费尔蒙和平饭店。我们知道，要想为宾客提供周到的服务，我们首先需要为我们的员工提供良好的待遇。因此，您将在这里发现遍及北美、加勒比海地区、欧洲、非洲、中东和亚太地区的工作机会，并能享受到良好的培训、职业发展、表彰和奖励。我们以公平和尊重的态度对待所有员工。费尔蒙也是社区和环保的领军企业之一，我们推出的对环境负责的环保旅游活动和备受赞誉的绿色合作伙伴计划也为酒店集团博得盛名。 精彩未来，等您开启！ ABOUT FAIRMONT HOTELS & RESORTS       Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. We know that, to offer our guests engaging service, we first need to offer our employees the great. That's why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as great training, career development, recognition and rewards. We treat all colleagues with fairness and dignity. One of community and environmental leaders, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits you!