宾客关系主任/Guest Relation Officer
4千-6千
停止招聘
发布于 02-19
宾客关系主任/Guest Relation Officer
4千-6千
三亚 | 2年以上 | 大专 | 招5人
停止招聘
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职位描述

岗位职责:

·Efficiency of check in/check out process and accuracy in retrieval of guest data and billing.

确保入住及离店手续的效率性和客人信息与账目的准确性。

·Be familiar with all guest services, daily events and functions within the hotel and to ensure that all Concierge colleagues are also adequately furnished with such information.

熟悉和掌握酒店内所有对客服务项目和活动信息,并确保所有礼宾部的同事都能提供这样的信息。

·Communicate relevant information and special requirements to all departments to ensure the expectations of all LCAH member and VIP guests are exceeded.

与所有部门分享雅高乐雅会会员和贵宾的相关信息和特殊要求,确保满足雅高乐雅会会员和贵宾的服务期望。

·Maintains all information security standards compliance of Front Office at 100%.

确保所有信息安全标准都被百分之百的执行。

·Conduct courtesy call to guest by daily, summarize guest stay experience and take immediately action if guest with problem to ensure the guest satisfied before leave.

每日进行礼仪电话,收集客人的入住体验并在客人有问题时立即行动,确保客人满意离开。

·Coordinate with the Front Office and Housekeeping to ensure preferences are consistently met.

协调前厅部和客房部,确保持续的满足客人的喜好。

·Ensure hotel operation supporting systems be fully utilized to embrace guest experience.

确保各类酒店管理系统和软件得到充分的使用以提高宾客体验。


其他要求
国际联号工作经历:优先
语言能力:英语-熟练 中国普通话-熟练
计算机能力:熟练
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公司地址
中国海南省三亚市海棠湾海棠北路2号
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职位联系人
人才与文化部
人才招聘经理
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  • 酒店业--国内高端酒店/5星级
    行业
  • 500-999人
    规模
  • 外商独资.外企办事处
    企业性质
        三亚海棠湾开维费尔蒙酒店坐落于拥有“蓝丝带”之称的海棠湾滨海带,是三亚最新的高端奢华品牌酒店,致力于成为休闲旅行者、品牌商业活动和梦幻婚礼的理想首选。      Fairmont Sanya, located beachfront in the blue ribbon Haitang Bay is the newest high-end luxury brand set to become a top choice for leisurely travellers, branded events and memorable weddings.       三亚海棠湾开维费尔蒙酒店独具创新、历史悠久的国际品牌赋以丰富的中国与海南本土特色酒店元素,酒店餐饮休闲、精品花园及多样化的活动场所相得益彰,将为宾客提供奢华舒适的入住体验。      Fairmont Sanya delivers a unique blend of time-honoured global hospitality entwined with rich cultural elements of Chinese and Hainan hospitality. Complementing the luxurious accommodation and lifestyle & wellness facilities is an exciting collection of dining, lounges and outdoor gardens and activity settings.      酒店提供483间豪华客房、套房及复式家庭套房,部分房间位于新的费尔蒙金尊大楼内。费尔蒙金尊服务是费尔蒙品牌重要的生活方式理念,旨在打造“酒店中的酒店”,为独具慧眼的休闲及商务宾客提供高水准的贵宾服务。     The hotel offers 483 luxurious rooms, Suites and Duplex Family Suites, some of which are located in the new Fairmont Gold Tower. Fairmont Gold Service is an important lifestyle concept of the Fairmont brand, it aims to create a hotel within a hotel, and provide high standard services to discerning leisure and business guests. 关于费尔蒙酒店及度假村        费尔蒙酒店及度假村是享誉全球的酒店集团之一,旗下许多酒店都成为了目的地的地标,如伦敦的The Savoy 酒店,纽约的 The Plaza 酒店和上海的费尔蒙和平饭店。我们知道,要想为宾客提供周到的服务,我们首先需要为我们的员工提供良好的待遇。因此,您将在这里发现遍及北美、加勒比海地区、欧洲、非洲、中东和亚太地区的工作机会,并能享受到良好的培训、职业发展、表彰和奖励。我们以公平和尊重的态度对待所有员工。费尔蒙也是社区和环保的领军企业之一,我们推出的对环境负责的环保旅游活动和备受赞誉的绿色合作伙伴计划也为酒店集团博得盛名。 精彩未来,等您开启! ABOUT FAIRMONT HOTELS & RESORTS       Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. We know that, to offer our guests engaging service, we first need to offer our employees the great. That's why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as great training, career development, recognition and rewards. We treat all colleagues with fairness and dignity. One of community and environmental leaders, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits you!
中国海南省三亚市海棠湾海棠北路2号
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