招聘前台主管_上海大华长风华邑酒店招聘信息-最佳东方

岗位职责：

· Conducts shift briefings toensure hotel activities and operational requirements are known

· 进行有效的交接班简报工作，以明确酒店活动和运营要求

· Supervise front desk operations duringassigned shift including:

· 在当班期间监督前台运营情况，包括：

o Maintenance of guestinformation

o 维护客户信息

o Maintenance of informationabout local events

o 维护当地活动的信息

o Compile occupancy statistics

o 统计入住情况

o Supervise group bookings

o 监督团队预订情况

o Assisting with seriouscomplaints

o 协助解决严重投诉问题

· Supervise cashiering activitiesduring shift including:

· 在当班期间监督收银的活动，包括：

o Cash handling and bankingprocedure

o 现金处理和银行业务程序

o Dealing with irregular payments

o 处理非正常的付款情况

o Instructing staff in creditpolicies and facilities

o 就信用政策和设备对员工进行指导培训

o Instructing staff in cashsecurity procedures

o 就现金安全程序对员工进行指导

o Carry out debtor control

o 实施应收帐款控制

o Prepare reports

o 准备财务报告

o Supervise the cashiering system

o 对收银系统实施监管

· Works with Superior on manpowerplanning and management needs

· 与上级领导一起进行人力规划和管理需求的讨论

· Performs other tasks asassigned

· 按要求完成其他的任务

任职要求：

· ability to interact withcustomers, employees and third parties that reflects highly on the hotel, thebrand and the Company

· 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力

· Proficient in the use ofMicrosoft Office and Front Office System

· 熟练使用微软办公软件和前台系统

· Problem solving andorganizational abilities

· 具有解决问题和组织能力

· 3years experience in front office / guest services or relateddiscipline including supervisory experience, or an equivalent combination ofeducation and experience

· 拥有3年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景

華邑，中华待客之道的艺术華邑，上海大华长风華邑酒店是洲际酒店集团旗下根据中国消费者习惯所倾力打造的国际豪华酒店品牌。華邑®深刻洞悉国人餐饮及商务社交之需求，致力于提供成孰完善的社交空间，以全球知名的卓越管理体系为依托，热忱发扬以礼｜尊｜和｜达｜为核心理念的中华待客之道，今“社交达人”们在商务活动中、亲朋好友聚会间，宾主尽兴、万事顺心通达! 上海大华长风華邑酒店由大华集团投资建造，委托洲际酒店管理集团管理，座落于风景优美的长风生态区，毗邻上海长风公园，紧邻地铁15号线长风公园站。酒店将于2022年9月份开业，酒店共有豪华客房312间，设置大型宴会厅、多功能厅，配备中餐厅、全日餐厅、举茗邑、面家等餐饮设施，是您住宿选择、举办会议及婚宴的绝佳场所。“myWellbeing是IHG对所有同事的承诺。我们支持同事的健康，生活方式，和工作场所。 myWellbeing也体现了我们的文化和价值观，我们支持每一位同事，赋能他们成为最好的自己！” HUALUXE Shanghai Changfeng Hotel is an international upscale hotel brand tailor made for Chinese consumers, retaining the essence of traditional Chinese culture. At HUALUXE®, we understand the needs of Chinese business elites for dining and socializing whilst exhibiting the art of Chinese hospitality that revolves around‘eat’and‘meet’. We provide custom services and unique spaces for social interactions. HUALUXE Shanghai Changfeng Hotel is invested and built by Dahua Group and managed by InterContinental Hotels Group. It is located in Shanghai Changfeng Park and next to Metro Line 15 Changfeng Park Station. The hotel will open in September,2022.