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BASIC FUNCTION基本职责
1. Responsible in achieving Catering and Banquet sales objectives and revenue goals within areas of responsibility.负责完成餐饮宴会销售目标和酒店的收入目标。
2. Assist DOE to monitor and manage sales activities of Catering Sales Team, to ensure that they meet the hotel goals and the marketing plan.协助宴会销售总监督导管理宴会销售部的销售对客工作,保证他们完成酒店的目标。3. By harmonious communication, builds business relationship with domestic and international customers base through sales and customer interviews.通过与客户的沟通,并与国内外客户建立牢固的合作和商业伙伴关系。 4. Finalizing all details relating to catering functions from concept age until final billing.
确定所有关于餐饮会议包括从初始阶段至最后结帐的细节。
5. To ensure delivery of the highest standards of service and coordinates all other details with relevant departments.确保向客户提供最高水准的服务,并与相关部门协调其它细节。
6. Ensure the accurate of Banquet Event Order(BEO), and communicating all function details by Banquet Event Order(BEO), maintaining a follow-up system to ensure repeat clients.确保宴会预定单的准确性, 使用宴会通知单联络所有会议细节,建立维持一个有效的跟催系统以确保回头客。
7. Imployment all sop and mice standards according to now policy.按照现行政策执行所有sop和mica标准.
8. Maintain accurite opera working proceding and data for hotel to ensure all information is correctly and proceed维护酒店OPREA的工作流程和数据,确保工作流程和数据资料完整.
DUTIES AND RESPONSIBILITIES职责和任务
1. Monitor catering sales team sales activities and marketing development, to ensure meet sales targets.监控管理宴会销售部的销售活动及市场推广,确保完成各项销售指标。
2. To know clearly the hotel objectives and sales target set.清楚地了解宴会销售部目标和销售目标的设置。
3. To know clearly the department and individual sales targets.清楚地了解部门和个人销售目标。4. Supervise Sales Incentive Plan, understand personal updated performance.监控销售奖励计划,及时了解个人业绩表现。
5. Deeply develop and explorer new potential markets for Sales responsible area and report the results and performance to DOE.对所负责的市场区域不断深入开拓及挖掘 ,并将开拓结果向宴会销售总监汇报.
6. Monitor catering sales team weekly effective sales activities( sales call, ENT, site inspection, events survey and follow up) and sales results, to ensure to solicit business for the hotel for both rooms and food & beverage.每周有效安排销售活动并追踪成果:按计划走访新老客户,宴请目标客户及安排酒店参观,跟进宴会反馈及落实部门改进,为酒店持续增加生意。 7. To conduct “Account Productivity” weekly monthly review and take corrective action when necessary to sales targets.每周、每月进行销售业绩回顾,并根据回顾结果采取必要措施,保证完成各项宴会销售指标。
8. Monitor conversion rate of groups and events business and provide suggestions to DOC to maximize hotel revenue.监控团队宴会客人及大型活动的消费, 向宴会销售总监建议应对措施,最大化酒店销售收入。
9.Ensures complete awareness by sales team on competitor’s activities, marketing information, accounts and industry information at all times, updates sales strategies with supervision of DOE, implete marketing development, visit accounts etc, to ensure efficient execution of all potential coverage, to ensure meet sales targets.
确保对于竞争对手活动、市场信息、客户及行业信息的时时关注, 并在宴会销售总监的监控下更新销售策略,安排市场拓展、客户拜访等,确保对于潜在客户市场的全面覆盖,确保完成各项销售指标. 10. Permanent control of all catering and convention bookings (PROS, TEN, DEF, LOS), control lose business.
时时监控追踪所有宴会会议的预定状态, 减少丢单数量。
11. Permanent control of forecast figures for action steps in time to secure and convert the business.
时时监控并预测宴会销售收入,及时采取措施,提高宴会签约成功率
12. Conduct sales activities in cooperation with Rooms Sales Team.合作进行销售活动。
13. Implements yield strategies to optimize business results.各种形式的交叉销售。
JOB SPECIFICATION工作要求
Education教育背景
University Graduate and above; Graduation from Hotel Management, English, Sales and Marketing related professional
全日制大学本科(含)以上学历;酒店管理、英语、市场营销相关专业
Experience经验
Min 2 years experience in similar capacity with international chain hotels.在国际连锁饭店集团担任类似的工作岗位,具有2年以上的经验。
Competencies, Skills& Personality Traits Required能力,技能及个性要求
1. Rooms Sales professional knowledge and excellent selling skills.掌握客房销售工作的专业知识, 据备杰出的销售能力。
2. Knowledge and experience in Internet and other major computer programs.掌握使用互联网及其它主要电脑系统的知识。
3. Ability to use Sales and Front Office computer systems.掌握应用销售及前台的电脑系统。
4. Knowledge in Corporate, Travel Industry, CI & M and Catering sales.了解商务旅游、旅游业国际市场,会议旅游及餐饮销售。
5. Ability and understanding of the market and competition.能够掌握和理解市场和竞争。
6. Excellent written and spoken Mandarin & English are a must.必须具备良好的中,英文读写能力。
7. Good computer skills with minimum requirement in use of Microsoft Windows 98 or higher, Microsoft Office 97 or higher, Internet and other popular software.良好的电脑技能,至少会使用微软视窗98以上操作系统、office97或更高版本、互联网及其它的流行出版软件。
8. Good interpersonal & communication skills.良好的人际交往和沟通技巧。
9. Ability to work independently and as a team.独立工作和团队工作的能力。
Welcome to Wyndham Grand Xiamen Haicang欢迎光临厦门海旅温德姆至尊酒店Premier location绝佳地域Ideallylocated at Haicang Avenue,the platinum five-star Wyndham Grand Xiamen Haicangis the first international five-star luxury branded hotel in Xiamen’s HaicangDistrict. Located in beautiful Haicang Bay,thestart of Haicang Avenue, separated to the Gulang island and Lujiang Road onlyby the ocean. Easily accessible to Haicang’s Export Processing zone and XiamenPilot Free Trade Zone, the hotel is a 20-minute drive from the Xiamen GaoqiInternational Airport and the railway station,also a 30-minute drive to Xiamen north train station and 3-minutedrive from the Entry to motorway,500 meters far from Songyu Dock, 15-minuteship to Gulangyu Island, Ferry and Zhongshan Road.厦门海旅温德姆至尊酒店, 坐落于美丽的海沧湾,海沧大道的起点,是厦门市海沧区首家国际奢华五星级品牌酒店。其地理位置优越,与鹭江道和鼓浪屿隔海相望,紧邻出口加工区,厦门自贸试验区。交通便捷,至厦门高崎国际机场及厦门火车站仅需30分钟车程,距厦门动车北站仅需30分钟车程,到达高速入口仅需3分钟车程,与嵩屿码头仅相距500米,乘船至鼓浪屿及轮渡中山路仅需10分钟。Elegance&Comfort舒适优雅Offering353 spacious and beautifully decorated regal guestrooms and suits withbreathtaking views of the Xiamen Island, Gulangyu Island and stunning views ofXiamen Haicang Bay makes your stay more comfortable and visually appealing.酒店共设353间豪华宽敞的客房及套房,可凭窗眺望厦门岛、海沧湾及鼓浪屿的醉人景致,令人惬意舒畅。A Culinary Experience美食体验The AllDay Dining Constellation Western Restaurant in hotel invites you to experiencethe interactive “open kitchen theater” stations where you can appreciate thewide selection of culinary specialties. In Chun Xuan Chinese restaurant, weprovide the delicious dishes of classic Cantonese food and special localseafood. In addition, Qin Huai restaurant with Huaiyang feature bring you thediverse dishes from Watery Towns in Southern China, tasting the variousepicurean food like the ancient Chinese poetry:” A few houses hidden past anarrow bridge where a quite creek running below”. Meanwhile, through thewindow, you can appreciate the magnificent view of the sea and the sky mergedinto one, enjoy the wide different experience.星璨西餐厅诚邀您来体验开放式“剧院厨房”的互动美丽,尽享国际美食带来的饕餮盛宴。在椿轩中餐厅我们为您准备了融合经典粤菜与本地特色海鲜的佳肴美馔供您挑选。此外,具有淮扬特色的秦怀餐厅还为您带来了江南水乡的各式风味美食,让您在品味小桥流水人家别致情怀的同时,还能惬意欣赏窗外海天一色的壮阔奇趣,享受风格迥异的绝妙体验.Meeting Your Needs会议及宴会首选TheWyndham Grand Xiamen haicang is one the best -equipped video conferencingvenues in the city . Spacious conference and banquet facilities to ensure yourconference, wedding, banquet and social gatherings not only meet , but exceedyour expectations.酒店拥有齐全的会议及宴会设施。1400平方米的会议和宴会场地,可同时接待1000人的会议及宴会,11间不同大小的多功能厅则可举办更为私人的活动。一支创新,灵活的专业服务团队,为您的会议或宴会搭配精彩纷呈,激动人心的主题,确保活动的圆满成功。Fitnesss Centre 健身中心WyndhamSports Center lead the customer to discover healthy way of life which is themost relaxed experience. Build the biggest gym center among Xiamen luxuryhotels, equipped with the top-level facilities and the professional coaches,where you can enjoy the distance from complication and have a leisurely trip,rebuilt yourself and integrate with nature. Meanwhile Wyndham Grand offers poolthat open all year round, large yoga room and playing center designed forchildren , which give you diverse experiences of life.总面积1700平方米,蓝睦健身中心引领客人发现健康生活方式,体验身心的极致放松。打造全市最大的奢华酒店健身场所,配备顶级的健身器材,以及专业的健身教练。让您能远离喧嚣,悠然自得,重塑自己,融入自然。同时酒店拥有全年开放的户外泳池,超大的瑜伽操房,以及为儿童量身定做的游乐中心,给您的业余生活带来丰富的彩。酒店地址:中国福建省厦门市海沧区嵩屿东路88号电话:(86 592)688 5555传真:(86 592)688 2170电子邮箱:hr@wyndhamgrandxm.com