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BASIC FUNCTION基本职责
To serve as the main point of contact for all guest requests and needs, assist guest efficiently, courteously and professionally in department related matters. Maintain a high standard of service and quality delivery at all times; when answering the phones, information offering, handling guests’ complain, taking in room dinning order. Making reservation, Agent is responsible for answering all calls in order, recording the guests’ request and then pursuing the issue to a resolution; take in room dinning food order as well. The agent must exhibit courteous hospitality at all times and fully own each guest issue. When communicating with the guest, the agent must be well-versed in every area of the hotel including hours of operations of outlets and menus offer by restaurants, hotel product knowledge, local information, local attraction and any other additional information. Most importantly, the agent must follow-up with the guest issue immediately to ensure guest satisfaction. This position is also responsible for answering all internal and external calls that come into PABX room, taking in room dinning order, offering guests’ information inquiry and wake-up call services, etc.
将满足客人的要求和需求作为首要关注点，提供有效帮助，礼貌专业地处理服务中心相关事宜。保持高标准的服务和质量。及时接听电话，提供信息，处理客人投诉，点餐服务,做预订。 始终礼貌待客，认真处理客人问题。 与客人沟通时，员工必须充分了解酒店各个领域，包括营业点经营时间，菜单，酒店产品知识，当地信息，旅游景点等。更重要的是，员工必须及时跟进客人事宜，确保客人满意地。此职位同时负责接听和转接内部及外部来电，提供有效信息，处理叫醒服务。
JOB SPECIFICATION工作要求
1. College level education.
大专或以上。
2. Has experience is preferred.
有工作经验的优先考虑。
3. Verbal facility.
口头表达能力强。
4. Well-modulated voice and good diction.
动听的嗓音和良好的听写。
语言能力：英语-熟练计算机能力：精通
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酒店业--国际高端酒店/5星级
100-499人
国有企业
Welcome to Wyndham Grand Xiamen Haicang欢迎光临厦门海旅温德姆至尊酒店Premier location绝佳地域Ideallylocated at Haicang Avenue,the platinum five-star Wyndham Grand Xiamen Haicangis the first international five-star luxury branded hotel in Xiamen’s HaicangDistrict. Located in beautiful Haicang Bay，thestart of Haicang Avenue, separated to the Gulang island and Lujiang Road onlyby the ocean. Easily accessible to Haicang’s Export Processing zone and XiamenPilot Free Trade Zone, the hotel is a 20-minute drive from the Xiamen GaoqiInternational Airport and the railway station，also a 30-minute drive to Xiamen north train station and 3-minutedrive from the Entry to motorway,500 meters far from Songyu Dock, 15-minuteship to Gulangyu Island, Ferry and Zhongshan Road.厦门海旅温德姆至尊酒店, 坐落于美丽的海沧湾，海沧大道的起点，是厦门市海沧区首家国际奢华五星级品牌酒店。其地理位置优越，与鹭江道和鼓浪屿隔海相望，紧邻出口加工区，厦门自贸试验区。交通便捷，至厦门高崎国际机场及厦门火车站仅需30分钟车程，距厦门动车北站仅需30分钟车程，到达高速入口仅需3分钟车程，与嵩屿码头仅相距500米，乘船至鼓浪屿及轮渡中山路仅需10分钟。Elegance&Comfort舒适优雅Offering353 spacious and beautifully decorated regal guestrooms and suits withbreathtaking views of the Xiamen Island, Gulangyu Island and stunning views ofXiamen Haicang Bay makes your stay more comfortable and visually appealing.酒店共设353间豪华宽敞的客房及套房，可凭窗眺望厦门岛、海沧湾及鼓浪屿的醉人景致，令人惬意舒畅。A Culinary Experience美食体验The AllDay Dining Constellation Western Restaurant in hotel invites you to experiencethe interactive “open kitchen theater” stations where you can appreciate thewide selection of culinary specialties. In Chun Xuan Chinese restaurant, weprovide the delicious dishes of classic Cantonese food and special localseafood. In addition, Qin Huai restaurant with Huaiyang feature bring you thediverse dishes from Watery Towns in Southern China, tasting the variousepicurean food like the ancient Chinese poetry:” A few houses hidden past anarrow bridge where a quite creek running below”. Meanwhile, through thewindow, you can appreciate the magnificent view of the sea and the sky mergedinto one, enjoy the wide different experience.星璨西餐厅诚邀您来体验开放式“剧院厨房”的互动美丽，尽享国际美食带来的饕餮盛宴。在椿轩中餐厅我们为您准备了融合经典粤菜与本地特色海鲜的佳肴美馔供您挑选。此外，具有淮扬特色的秦怀餐厅还为您带来了江南水乡的各式风味美食，让您在品味小桥流水人家别致情怀的同时，还能惬意欣赏窗外海天一色的壮阔奇趣，享受风格迥异的绝妙体验.Meeting Your Needs会议及宴会首选TheWyndham Grand Xiamen haicang is one the best -equipped video conferencingvenues in the city . Spacious conference and banquet facilities to ensure yourconference, wedding, banquet and social gatherings not only meet , but exceedyour expectations.酒店拥有齐全的会议及宴会设施。1400平方米的会议和宴会场地，可同时接待1000人的会议及宴会，11间不同大小的多功能厅则可举办更为私人的活动。一支创新，灵活的专业服务团队，为您的会议或宴会搭配精彩纷呈，激动人心的主题，确保活动的圆满成功。Fitnesss Centre 健身中心WyndhamSports Center lead the customer to discover healthy way of life which is themost relaxed experience. Build the biggest gym center among Xiamen luxuryhotels, equipped with the top-level facilities and the professional coaches,where you can enjoy the distance from complication and have a leisurely trip,rebuilt yourself and integrate with nature. Meanwhile Wyndham Grand offers poolthat open all year round, large yoga room and playing center designed forchildren , which give you diverse experiences of life.总面积1700平方米，蓝睦健身中心引领客人发现健康生活方式，体验身心的极致放松。打造全市最大的奢华酒店健身场所，配备顶级的健身器材，以及专业的健身教练。让您能远离喧嚣，悠然自得，重塑自己，融入自然。同时酒店拥有全年开放的户外泳池，超大的瑜伽操房，以及为儿童量身定做的游乐中心，给您的业余生活带来丰富的彩。酒店地址：中国福建省厦门市海沧区嵩屿东路88号电话：（86 592）688 5555传真：（86 592）688 2170电子邮箱：recruit@wyndhamgrandxm.com
