招聘前台经理Reception Manager_厦门海旅温德姆至尊酒店招聘信息-最佳东方

BASIC FUNCTION基本职责

Responsible for coordinate all departments fordaily activities proceeding smoothly, and organizing the front desk through theactivities of satisfying guests.

负责联络各有关部门协调当天工作进程并对接待员作全面督导。

DUTIES ANDRESPONSIBILITIES职责和义务

1. Handle all duties according to hotel policies, procedures, internalrules and standards. 处理所有的工作都要依照酒店政策、程序、内部规定及标准。

2. Ensure that the activities of all Front Desk associates are performedon the basis of established procedures and standards.确保所有前台员工的日常工作根据拟定的程序和标准进行。

3. Handlehigh balance guest, and follow up PM/PQ rooms including pending account.处理超额消费客人，跟进PM/PQ房间，包括待解决账目。

4. Communicatewith Housekeeping regarding VIP arrivals and expecting rooms.与客房部沟通，为预抵的重要客人安排好房间。

5. Printnecessary operation reports for shift.打印该班次运作所需要的报表。

6. To bethoroughly conversant with hotel’s computer system and it’s back up procedure.彻底掌握酒店的电脑系统和备份程序。

7. Responsiblefor correct handling of cash and cheque, invoice, credit cards, vouchers andforeign currencies.负责正确处理现金和支票、发票、信用卡、付款凭证以及外币兑换业务。

8. Ensurethat the requirements for daily checklists are met.确保每日检查表上的工作全部按要求与标准完成。

9. Bedisciplined at all times, stand alert at the Front Desk, greet guestsimmediately and offer assistance before guest asking, focus your fullyattention to the customers.任何时间都要遵守纪律，在前台站立时保持警觉，与客人礼貌的打招呼并且在客人开口之前提供帮助，将你的全部注意力集中在客人身上。

10. DailyPSB supervise and check, ensure to correct upload and accuracy rate 100%.日常督导和检查PSB录入，确保系统上传准确率100%

11. Responsiblefor double check Front Desk associate’s billing to ensure it is correct.负责检查前台员工的账单确保无误。

12. Block and coordinate guestroom assignmentsto maximize room revenue and efficiencies based on arrival and departurepatterns and special requests.在预离，预抵及客人特殊需要的基础上安排房间，保证房间高效运转及赢得最大利润。

13. Performguest registration and room assignment and accommodate special requests of allcustomers. 完成客人的登记入住，房间分配以及协调所有客人的特殊要求。

14. Beknowledgeable about Wyndham Rewards. Participate and contribute Wyndham rewardsprogram, ensure accuracy and activation rate meet brand target.了解温德姆奖赏计划。参与并积极的推广温德姆奖赏计划，确保正确率和活动率达到集团目标。

15. HaveOpera and CISA skills, and be able to check-in/check-out including handling of reservationwhenever the need arise.掌握Opera和CISA技能，能够办理入住和退房手续并能够处理客人预订所产生的问题。

16. Beaware of the hotel VIP/repeat guest/long stay guest/high value guest and payspecial attention to make the guest have a memorable stay.知道酒店的贵宾/常客/长住客/重要客人并给予特别的关注，让客人拥有一个难忘的入住经历。

17. Assistsin departmental training plan draft.协助制定部门培训计划。

18. Ensurea high level of cleaning is maintained in Front Desk.确保前台工作区域的高度整洁。

19. Ensureimmediate and prompt guest attention to all guest concerns and complaints.确保立即和迅速的处理客人的问题及投诉。

RELATION其它

Be familiar with property safety, first aid andfire and emergency procedures and operate equipment safely and sensibly熟悉财产安全，急救，消防的紧急程序和操作设备的安全性及合理性。

JOB SPECIFICATION工作要求

1. At least 2ndyear college education至少2年以上大学专科教育。

2. At least1 year’s FrontDesk experience至少4年前台的工作经验。

3. Good appearance, Personable,neat and tactfu良好外貌，气质良好，头脑灵活，机智老练。

4. Female – 162cm, Male –173cm女性身高不低于1米62，男性身高不低于1米73。

5. Verbal facility口头表达能力良好。

6. Be fluent in English language-second language preferred.英语流利，精通第二门外语优先。

7. Able to relate withdifferent types of personalities能与不同个性的人交流。

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