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BASIC FUNCTION基本职责
Responsible for coordinate all departments fordaily activities proceeding smoothly, and organizing the front desk through theactivities of satisfying guests.
负责联络各有关部门协调当天工作进程并对接待员作全面督导。
DUTIES ANDRESPONSIBILITIES职责和义务
1. Handle all duties according to hotel policies, procedures, internalrules and standards. 处理所有的工作都要依照酒店政策、程序、内部规定及标准。
2. Ensure that the activities of all Front Desk associates are performedon the basis of established procedures and standards.确保所有前台员工的日常工作根据拟定的程序和标准进行。
3. Handlehigh balance guest, and follow up PM/PQ rooms including pending account.处理超额消费客人,跟进PM/PQ房间,包括待解决账目。
4. Communicatewith Housekeeping regarding VIP arrivals and expecting rooms.与客房部沟通,为预抵的重要客人安排好房间。
5. Printnecessary operation reports for shift.打印该班次运作所需要的报表。
6. To bethoroughly conversant with hotel’s computer system and it’s back up procedure.彻底掌握酒店的电脑系统和备份程序。
7. Responsiblefor correct handling of cash and cheque, invoice, credit cards, vouchers andforeign currencies.负责正确处理现金和支票、发票、信用卡、付款凭证以及外币兑换业务。
8. Ensurethat the requirements for daily checklists are met.确保每日检查表上的工作全部按要求与标准完成。
9. Bedisciplined at all times, stand alert at the Front Desk, greet guestsimmediately and offer assistance before guest asking, focus your fullyattention to the customers.任何时间都要遵守纪律,在前台站立时保持警觉,与客人礼貌的打招呼并且在客人开口之前提供帮助,将你的全部注意力集中在客人身上。
10. DailyPSB supervise and check, ensure to correct upload and accuracy rate 100%.日常督导和检查PSB录入,确保系统上传准确率100%
11. Responsiblefor double check Front Desk associate’s billing to ensure it is correct.负责检查前台员工的账单确保无误。
12. Block and coordinate guestroom assignmentsto maximize room revenue and efficiencies based on arrival and departurepatterns and special requests.在预离,预抵及客人特殊需要的基础上安排房间,保证房间高效运转及赢得最大利润。
13. Performguest registration and room assignment and accommodate special requests of allcustomers. 完成客人的登记入住,房间分配以及协调所有客人的特殊要求。
14. Beknowledgeable about Wyndham Rewards. Participate and contribute Wyndham rewardsprogram, ensure accuracy and activation rate meet brand target.了解温德姆奖赏计划。参与并积极的推广温德姆奖赏计划,确保正确率和活动率达到集团目标。
15. HaveOpera and CISA skills, and be able to check-in/check-out including handling of reservationwhenever the need arise.掌握Opera和CISA技能,能够办理入住和退房手续并能够处理客人预订所产生的问题。
16. Beaware of the hotel VIP/repeat guest/long stay guest/high value guest and payspecial attention to make the guest have a memorable stay.知道酒店的贵宾/常客/长住客/重要客人并给予特别的关注,让客人拥有一个难忘的入住经历。
17. Assistsin departmental training plan draft.协助制定部门培训计划。
18. Ensurea high level of cleaning is maintained in Front Desk.确保前台工作区域的高度整洁。
19. Ensureimmediate and prompt guest attention to all guest concerns and complaints.确保立即和迅速的处理客人的问题及投诉。
RELATION其它
Be familiar with property safety, first aid andfire and emergency procedures and operate equipment safely and sensibly熟悉财产安全,急救,消防的紧急程序和操作设备的安全性及合理性。
JOB SPECIFICATION工作要求
1. At least 2ndyear college education至少2年以上大学专科教育。
2. At least1 year’s FrontDesk experience至少4年前台的工作经验。
3. Good appearance, Personable,neat and tactfu良好外貌,气质良好,头脑灵活,机智老练。
4. Female – 162cm, Male –173cm女性身高不低于1米62,男性身高不低于1米73。
5. Verbal facility口头表达能力良好。
6. Be fluent in English language-second language preferred.英语流利,精通第二门外语优先。
7. Able to relate withdifferent types of personalities能与不同个性的人交流。
Welcome to Wyndham Grand Xiamen Haicang欢迎光临厦门海旅温德姆至尊酒店Premier location绝佳地域Ideallylocated at Haicang Avenue,the platinum five-star Wyndham Grand Xiamen Haicangis the first international five-star luxury branded hotel in Xiamen’s HaicangDistrict. Located in beautiful Haicang Bay,thestart of Haicang Avenue, separated to the Gulang island and Lujiang Road onlyby the ocean. Easily accessible to Haicang’s Export Processing zone and XiamenPilot Free Trade Zone, the hotel is a 20-minute drive from the Xiamen GaoqiInternational Airport and the railway station,also a 30-minute drive to Xiamen north train station and 3-minutedrive from the Entry to motorway,500 meters far from Songyu Dock, 15-minuteship to Gulangyu Island, Ferry and Zhongshan Road.厦门海旅温德姆至尊酒店, 坐落于美丽的海沧湾,海沧大道的起点,是厦门市海沧区首家国际奢华五星级品牌酒店。其地理位置优越,与鹭江道和鼓浪屿隔海相望,紧邻出口加工区,厦门自贸试验区。交通便捷,至厦门高崎国际机场及厦门火车站仅需30分钟车程,距厦门动车北站仅需30分钟车程,到达高速入口仅需3分钟车程,与嵩屿码头仅相距500米,乘船至鼓浪屿及轮渡中山路仅需10分钟。Elegance&Comfort舒适优雅Offering353 spacious and beautifully decorated regal guestrooms and suits withbreathtaking views of the Xiamen Island, Gulangyu Island and stunning views ofXiamen Haicang Bay makes your stay more comfortable and visually appealing.酒店共设353间豪华宽敞的客房及套房,可凭窗眺望厦门岛、海沧湾及鼓浪屿的醉人景致,令人惬意舒畅。A Culinary Experience美食体验The AllDay Dining Constellation Western Restaurant in hotel invites you to experiencethe interactive “open kitchen theater” stations where you can appreciate thewide selection of culinary specialties. In Chun Xuan Chinese restaurant, weprovide the delicious dishes of classic Cantonese food and special localseafood. In addition, Qin Huai restaurant with Huaiyang feature bring you thediverse dishes from Watery Towns in Southern China, tasting the variousepicurean food like the ancient Chinese poetry:” A few houses hidden past anarrow bridge where a quite creek running below”. Meanwhile, through thewindow, you can appreciate the magnificent view of the sea and the sky mergedinto one, enjoy the wide different experience.星璨西餐厅诚邀您来体验开放式“剧院厨房”的互动美丽,尽享国际美食带来的饕餮盛宴。在椿轩中餐厅我们为您准备了融合经典粤菜与本地特色海鲜的佳肴美馔供您挑选。此外,具有淮扬特色的秦怀餐厅还为您带来了江南水乡的各式风味美食,让您在品味小桥流水人家别致情怀的同时,还能惬意欣赏窗外海天一色的壮阔奇趣,享受风格迥异的绝妙体验.Meeting Your Needs会议及宴会首选TheWyndham Grand Xiamen haicang is one the best -equipped video conferencingvenues in the city . Spacious conference and banquet facilities to ensure yourconference, wedding, banquet and social gatherings not only meet , but exceedyour expectations.酒店拥有齐全的会议及宴会设施。1400平方米的会议和宴会场地,可同时接待1000人的会议及宴会,11间不同大小的多功能厅则可举办更为私人的活动。一支创新,灵活的专业服务团队,为您的会议或宴会搭配精彩纷呈,激动人心的主题,确保活动的圆满成功。Fitnesss Centre 健身中心WyndhamSports Center lead the customer to discover healthy way of life which is themost relaxed experience. Build the biggest gym center among Xiamen luxuryhotels, equipped with the top-level facilities and the professional coaches,where you can enjoy the distance from complication and have a leisurely trip,rebuilt yourself and integrate with nature. Meanwhile Wyndham Grand offers poolthat open all year round, large yoga room and playing center designed forchildren , which give you diverse experiences of life.总面积1700平方米,蓝睦健身中心引领客人发现健康生活方式,体验身心的极致放松。打造全市最大的奢华酒店健身场所,配备顶级的健身器材,以及专业的健身教练。让您能远离喧嚣,悠然自得,重塑自己,融入自然。同时酒店拥有全年开放的户外泳池,超大的瑜伽操房,以及为儿童量身定做的游乐中心,给您的业余生活带来丰富的彩。酒店地址:中国福建省厦门市海沧区嵩屿东路88号电话:(86 592)688 5555传真:(86 592)688 2170电子邮箱:hr@wyndhamgrandxm.com