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BASIC FUNCTION基本职责
To supervise the Front Desk, Concierge,Executive Club and Guest Services Center and Reservation teams. To ensure thatthey are adhering to all hotel policies, procedures and standards whilestriving towards total guest satisfaction. To ensure that the above-mentionedareas are working in a professional manner at all times. Responsible forhiring, training and development of all front office associates, so they arehospitable, outing and guest oriented.
监督前台、行政酒廊、礼宾部、宾客服务中心和预定部。以确保他们遵守酒店的政策,程序和标准,并且为提高客人满意度而努力。确保上述区域在任何时候都以专业的方式工作。同时负责招聘,培训和发展员工,使得前厅员工都表现出殷勤好客,外向以及拥有良好的待客之道。
DUTIES ANDRESPONSIBILITIES职责和义务
1. Regular holding department meeting.定期组织部门会议。
2. Be familiar daily activity of hotel and update share for team members.熟知酒店每天的活动信息,如有更新及时与部门分享。
3. Ensure work shifts are covered with adequate staff during peak periodsand high occupancy.确保高入住率和高峰期时有足够的人员当班。
4. Ensure all associates clearly understand his work process andresponsibilities.确保每位员工清楚了解自身的工作流程与职责。
5. Pay more attention associate’s performance including training,coaching, counseling, guidance or proper disciplinary action.关注员工表现,给予培训,辅导或者是适当的纪律处分。
6. Ensure associate is properly groomed and wear clean uniform includingname tag at all times.确保员工仪容仪表整齐,制服干净并佩戴名牌。
7. Ensure monthly associate attendance record is complete timely.确保月度考勤及时完成。
8. Regularly to inspect front office operation area, including front desk,executive club, concierge and guest service center, and ensure each sectioncleanliness and tide.定时巡视前厅各个区域,前台、行政酒廊、礼宾和宾客服务中心,并确保各区域整洁卫生。
9. To supervise department cost control.监督部门成本控制。
10. Maintain a good working relationship with the associate and otherdepartment.维持与员工和其它部门良好的工作关系。
11. Assist with facilitating department training modules. Continuallymonitor, evaluate and revise training content to achieve team member’s needs.协助加强部门培训,不断监督,评估,修改培训内容以达到团队成员的需求。
12. Attend executive committee morning meeting while Front Office Manageris absence.当部门经理不在时,要参加早上行政会议。
13. Ensure the lobby is keep clean and driveway is free of obstruction andtraffic congestion.确保大堂保持整洁,车道无拥挤及堵塞的现象。
14. Control the expense on car maintenance and gasoline.控制维修汽车和加油的成本。
15. Supervise the Front Office team to ensure optimum occupancy and averageroom rate for the purpose of maximizing revenue.监督前厅部队伍,确保最高的入住率和平均房价,以实现收益最大化。
16. Maintain knowledge ofcredit policies and procedure and liaise closely with finance department toensure that credit procedures are properly carried out.掌握信用政策和程序,并与财务部密切联系,以确保信用程序的全面执行。
17. Ensure all associateare positive development for new Wyndham Rewards members.确保所有员工积极地发展温德姆奖赏计划会员。
18. Maintain efficiency in the operation of the associate in a highstandard of quality of service and courtesy, improving hotel guestsatisfaction.确保员工保持高效运作,给客人提供高效优质服务的服务,提高酒店客人满意度。
19. VIP rooms are inspected and all concerned should be advised prior toguest arrival.提前检查贵宾房间,确保客人到达前准备好。
20. Build relationship with local PSB office.与当地出入境管理所保持良好工作关系。
RELATION其它
Be familiar with property safety, first aid andfire and emergency procedures and operate equipment safely and sensibly熟悉财产安全,急救,消防的紧急程序和操作设备的安全性及合理性。
REPLACEMENT AND TEMPORARY MISSION 替代和临时任务
1. To be ready and responsible for other duties assigned by the management随时完成其它任务。
2. Complete on duty task assigned by Front Office Manager.完成前厅部经理布置的任务。
3. The hotel business functions seven days a week, 24 hours a day. Allassociates must realize this fact and be aware that at all times it may benecessary to move associates from their accustomed shift as business demands.员工需明确酒店是每周7天,每天24小时运作的行业。因工作需要,上班的班次会随时调整。
JOB SPECIFICATION工作要求
1. College graduate.大学专科毕业。
2. At least 2 years’experience in a hotel of international standard.至少2年以上在国际标准酒店工作经验。
3. Must be familiar with FrontOffice operations and minimum 1 year Front Desk Experience.必须熟悉前厅部的操作并且至少1年前台工作经验。
Welcome to Wyndham Grand Xiamen Haicang欢迎光临厦门海旅温德姆至尊酒店Premier location绝佳地域Ideallylocated at Haicang Avenue,the platinum five-star Wyndham Grand Xiamen Haicangis the first international five-star luxury branded hotel in Xiamen’s HaicangDistrict. Located in beautiful Haicang Bay,thestart of Haicang Avenue, separated to the Gulang island and Lujiang Road onlyby the ocean. Easily accessible to Haicang’s Export Processing zone and XiamenPilot Free Trade Zone, the hotel is a 20-minute drive from the Xiamen GaoqiInternational Airport and the railway station,also a 30-minute drive to Xiamen north train station and 3-minutedrive from the Entry to motorway,500 meters far from Songyu Dock, 15-minuteship to Gulangyu Island, Ferry and Zhongshan Road.厦门海旅温德姆至尊酒店, 坐落于美丽的海沧湾,海沧大道的起点,是厦门市海沧区首家国际奢华五星级品牌酒店。其地理位置优越,与鹭江道和鼓浪屿隔海相望,紧邻出口加工区,厦门自贸试验区。交通便捷,至厦门高崎国际机场及厦门火车站仅需30分钟车程,距厦门动车北站仅需30分钟车程,到达高速入口仅需3分钟车程,与嵩屿码头仅相距500米,乘船至鼓浪屿及轮渡中山路仅需10分钟。Elegance&Comfort舒适优雅Offering353 spacious and beautifully decorated regal guestrooms and suits withbreathtaking views of the Xiamen Island, Gulangyu Island and stunning views ofXiamen Haicang Bay makes your stay more comfortable and visually appealing.酒店共设353间豪华宽敞的客房及套房,可凭窗眺望厦门岛、海沧湾及鼓浪屿的醉人景致,令人惬意舒畅。A Culinary Experience美食体验The AllDay Dining Constellation Western Restaurant in hotel invites you to experiencethe interactive “open kitchen theater” stations where you can appreciate thewide selection of culinary specialties. In Chun Xuan Chinese restaurant, weprovide the delicious dishes of classic Cantonese food and special localseafood. In addition, Qin Huai restaurant with Huaiyang feature bring you thediverse dishes from Watery Towns in Southern China, tasting the variousepicurean food like the ancient Chinese poetry:” A few houses hidden past anarrow bridge where a quite creek running below”. Meanwhile, through thewindow, you can appreciate the magnificent view of the sea and the sky mergedinto one, enjoy the wide different experience.星璨西餐厅诚邀您来体验开放式“剧院厨房”的互动美丽,尽享国际美食带来的饕餮盛宴。在椿轩中餐厅我们为您准备了融合经典粤菜与本地特色海鲜的佳肴美馔供您挑选。此外,具有淮扬特色的秦怀餐厅还为您带来了江南水乡的各式风味美食,让您在品味小桥流水人家别致情怀的同时,还能惬意欣赏窗外海天一色的壮阔奇趣,享受风格迥异的绝妙体验.Meeting Your Needs会议及宴会首选TheWyndham Grand Xiamen haicang is one the best -equipped video conferencingvenues in the city . Spacious conference and banquet facilities to ensure yourconference, wedding, banquet and social gatherings not only meet , but exceedyour expectations.酒店拥有齐全的会议及宴会设施。1400平方米的会议和宴会场地,可同时接待1000人的会议及宴会,11间不同大小的多功能厅则可举办更为私人的活动。一支创新,灵活的专业服务团队,为您的会议或宴会搭配精彩纷呈,激动人心的主题,确保活动的圆满成功。Fitnesss Centre 健身中心WyndhamSports Center lead the customer to discover healthy way of life which is themost relaxed experience. Build the biggest gym center among Xiamen luxuryhotels, equipped with the top-level facilities and the professional coaches,where you can enjoy the distance from complication and have a leisurely trip,rebuilt yourself and integrate with nature. Meanwhile Wyndham Grand offers poolthat open all year round, large yoga room and playing center designed forchildren , which give you diverse experiences of life.总面积1700平方米,蓝睦健身中心引领客人发现健康生活方式,体验身心的极致放松。打造全市最大的奢华酒店健身场所,配备顶级的健身器材,以及专业的健身教练。让您能远离喧嚣,悠然自得,重塑自己,融入自然。同时酒店拥有全年开放的户外泳池,超大的瑜伽操房,以及为儿童量身定做的游乐中心,给您的业余生活带来丰富的彩。酒店地址:中国福建省厦门市海沧区嵩屿东路88号电话:(86 592)688 5555传真:(86 592)688 2170电子邮箱:hr@wyndhamgrandxm.com