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BASIC FUNCTION基本职责
To assist RESV&GSC Manager in the operation of the Department To provide leadership and direction for the RESV&GSC department. Responsibilities to include training, motivation and management the Agent keeping guest hospitality as the number one focus. Assist the supervisor responsible for department operation if manager is absence, Ensure that each associate has sufficient resources to perform their job well and constantly seek to improve the methods to meet the guest needs, the supervisor should manage daily operational tasks in an efficient and regular manner. Coordinate the shift operations in accordance to the corporate and local SOP’s emphasizing guest hospitality and directing associates to work together as a team presenting themselves as professional, aggressive and well informed Guest Service Agent.
在日常运营中协助预订&服务中心经理领导和指导部门工作。其职责包括培训,激励和管理员工,对客人进行标准服务、热情好客作为重点。在经理缺席的情况下协助主管一起负责部门的工作。应确保每个员工都有足够的资源来完成他们的工作,不断寻求改进的方法,以满足客人的需要。督导并确保日常运作处于有效的和正常的状态。根据公司和当地的标准操作程序,热情对客,强调团队协作、不断进取,展示自身的专业性,积极性,与宾客服务员保持良好的沟通。
JOB SPECIFICATION工作要求
1. Have ability to deal with the public in a professional manner.
能够在公共场所树立良好的形象。
2. At least 2nd year college education.
至少2年以上大学专科教育。
3. Have experience in Operator and Reservation Center/Front Office is preferred.
拥有总机房和预订中心/前台的工作经验者优先考虑。
4. Personable, neat and tactful.
气质良好,头脑灵活,机智老练。
5. Verbal facility
口头表达能力良好。
6. Be fluent in English language-second language preferred.
英语流利,精通第二门外语优先。
7. Good computer skills.
熟悉电脑技巧。
8. Firm and possesses administrative ability.
具有管理能力。
Welcome to Wyndham Grand Xiamen Haicang欢迎光临厦门海旅温德姆至尊酒店Premier location绝佳地域Ideallylocated at Haicang Avenue,the platinum five-star Wyndham Grand Xiamen Haicangis the first international five-star luxury branded hotel in Xiamen’s HaicangDistrict. Located in beautiful Haicang Bay,thestart of Haicang Avenue, separated to the Gulang island and Lujiang Road onlyby the ocean. Easily accessible to Haicang’s Export Processing zone and XiamenPilot Free Trade Zone, the hotel is a 20-minute drive from the Xiamen GaoqiInternational Airport and the railway station,also a 30-minute drive to Xiamen north train station and 3-minutedrive from the Entry to motorway,500 meters far from Songyu Dock, 15-minuteship to Gulangyu Island, Ferry and Zhongshan Road.厦门海旅温德姆至尊酒店, 坐落于美丽的海沧湾,海沧大道的起点,是厦门市海沧区首家国际奢华五星级品牌酒店。其地理位置优越,与鹭江道和鼓浪屿隔海相望,紧邻出口加工区,厦门自贸试验区。交通便捷,至厦门高崎国际机场及厦门火车站仅需30分钟车程,距厦门动车北站仅需30分钟车程,到达高速入口仅需3分钟车程,与嵩屿码头仅相距500米,乘船至鼓浪屿及轮渡中山路仅需10分钟。Elegance&Comfort舒适优雅Offering353 spacious and beautifully decorated regal guestrooms and suits withbreathtaking views of the Xiamen Island, Gulangyu Island and stunning views ofXiamen Haicang Bay makes your stay more comfortable and visually appealing.酒店共设353间豪华宽敞的客房及套房,可凭窗眺望厦门岛、海沧湾及鼓浪屿的醉人景致,令人惬意舒畅。A Culinary Experience美食体验The AllDay Dining Constellation Western Restaurant in hotel invites you to experiencethe interactive “open kitchen theater” stations where you can appreciate thewide selection of culinary specialties. In Chun Xuan Chinese restaurant, weprovide the delicious dishes of classic Cantonese food and special localseafood. In addition, Qin Huai restaurant with Huaiyang feature bring you thediverse dishes from Watery Towns in Southern China, tasting the variousepicurean food like the ancient Chinese poetry:” A few houses hidden past anarrow bridge where a quite creek running below”. Meanwhile, through thewindow, you can appreciate the magnificent view of the sea and the sky mergedinto one, enjoy the wide different experience.星璨西餐厅诚邀您来体验开放式“剧院厨房”的互动美丽,尽享国际美食带来的饕餮盛宴。在椿轩中餐厅我们为您准备了融合经典粤菜与本地特色海鲜的佳肴美馔供您挑选。此外,具有淮扬特色的秦怀餐厅还为您带来了江南水乡的各式风味美食,让您在品味小桥流水人家别致情怀的同时,还能惬意欣赏窗外海天一色的壮阔奇趣,享受风格迥异的绝妙体验.Meeting Your Needs会议及宴会首选TheWyndham Grand Xiamen haicang is one the best -equipped video conferencingvenues in the city . Spacious conference and banquet facilities to ensure yourconference, wedding, banquet and social gatherings not only meet , but exceedyour expectations.酒店拥有齐全的会议及宴会设施。1400平方米的会议和宴会场地,可同时接待1000人的会议及宴会,11间不同大小的多功能厅则可举办更为私人的活动。一支创新,灵活的专业服务团队,为您的会议或宴会搭配精彩纷呈,激动人心的主题,确保活动的圆满成功。Fitnesss Centre 健身中心WyndhamSports Center lead the customer to discover healthy way of life which is themost relaxed experience. Build the biggest gym center among Xiamen luxuryhotels, equipped with the top-level facilities and the professional coaches,where you can enjoy the distance from complication and have a leisurely trip,rebuilt yourself and integrate with nature. Meanwhile Wyndham Grand offers poolthat open all year round, large yoga room and playing center designed forchildren , which give you diverse experiences of life.总面积1700平方米,蓝睦健身中心引领客人发现健康生活方式,体验身心的极致放松。打造全市最大的奢华酒店健身场所,配备顶级的健身器材,以及专业的健身教练。让您能远离喧嚣,悠然自得,重塑自己,融入自然。同时酒店拥有全年开放的户外泳池,超大的瑜伽操房,以及为儿童量身定做的游乐中心,给您的业余生活带来丰富的彩。酒店地址:中国福建省厦门市海沧区嵩屿东路88号电话:(86 592)688 5555传真:(86 592)688 2170电子邮箱:hr@wyndhamgrandxm.com