招聘前台接待员 Receptionist _厦门海旅温德姆至尊酒店招聘信息-最佳东方

DUTIES AND RESPONSIBILITIES职责和义务

1. Handle all duties according to hotel policies, procedure, internal rules and standards.

处理所有的工作都要依照酒店政策、程序、内部规定及标准。

2. Responsible for all activities relevant to Front Desk such as check in ,check out, cashiering, foreign exchange. Provide information to any guests or visitor’s inquires.

负责前台的相关工作，如入住、退房、收银、外币兑换。为客人或来访提供信息及协助。

3. Get a daily briefing about extra events to effectively deal with all foreseen situations on a daily basis.

在每日例会中了解额外的事件，以便捷处理所有可能发生的情况。

4. Have knowledge about room rates, packages, discount and promotions and know how to handle about that.

掌握房价、包价、折扣和促销的所有信息，并知道如何去处理。

5. Be well known of hotel products knowledge and city information.

掌握酒店产品知识和城市信息。

6. Strictly follow all cash handling and banking procedures to check out all customers efficiently.

在为客人提供快捷结账的同时严格遵守财务及银行的各项规定。

7. Operate CISA and Opera system.

熟练使用CISA和Opera系统。

8. Perform guest registration and room assignment, fulfill special request of all customers.

执行客人的入住登记、房间分配，满足所有客人的特殊要求。

9. Be knowledge about Wyndham awards program, ensure accuracy and activation rate meet brand goal.

了解温德姆奖赏计划，确保正确率和活动达到集团目标。

10. Be knowledge about Wyndham rewards program, responsible to scout for new Wyndham rewards members on daily basis.

了解温德姆奖赏计划，有责任每天寻找加入新会员。

11. Ensure phone calls according to standard by using proper telephone etiquette and within three rings.

在三声之内按标准接听电话并使用正确的电话礼仪。

12. Know how to operate safety deposit box.

知道如何使用保险箱。

13. Ensure the cleanliness of the front desk and heart of the house area at all ties.

确保前台和后台办公室区域的整洁。

14. Use Opera/CISA password with discretion, log off the terminal when leaving the area.

谨慎的使用Opera/CISA的密码，在离开时必须退出登录用户终端。

15. Ensure proper charge is posted to guest credit card when check out, provide guest with a zero balance folio.

结账时候确保在客人的信用卡上收取正确的费用，为客人提供余额为零的账单。

16. Close cashier at the end of each shift by following the blind drop procedure strictly.

每班次结束时严格遵守投账程序平账。

17. Be disciplined at all times, stand alert at the front desk, greet guests immediately and offer assistance before guest asking, focus your attention to the customers.

时刻遵守前台纪律并保持警醒及时问候客人，在客人未开口之前为之提供帮助，集中所有注意力在客人身上。

18. Be familiar with morning, afternoon and overnight daily check list to ensure smooth daily operations.

熟悉早班、中班和夜班的班次检查表以确保运作的正常。

19. Be aware of the hotel VIP/repeat guest/long stay guest/high value guest and pay special attention to make the guest have a memorable sta.

知道酒店的贵宾、常客、长住客、重要客人并给予特别的关注，以让客人拥有一个难忘的入住经历。

20. Maintain the guest information and ensure proper input in the Opera and PSB system.

建立客人信息并正确的输入到Opera和PSB系统中。

21. Be responsible for every check out guest, ensure each transaction has proper posted to guest account.

对每位退房客人负责，确保正确将每一笔消费输入到客人房账。

22. Adhere to all cashiering procedures in daily work, including paid out, correction, rebate, advance deposit, miscellaneous charge, cash not refund, money change.

在日常工作中依据所有收银员程序，包括支付、修正、扣减、预付押金、杂项收费、押金未退以及找零。

23. Ensure accuracy of the guest information and proper input in the system.

确保客人的信息及时准确的输入到PSB系统中。

24. Handle all duties according to hotel policies, procedures, internal rules and standards. Conform to cash and Chinese invoice handling procedures at all times.

工作依照酒店政策及内部标准程序，任何时候都根据标准交接备用金和发票。

25. Have knowledge about guest rooms, location, amenities, feature and all other service offered by the hotel.

熟悉了解酒店客房特征，客房分部，客房内的物品以及酒店提供的所有服务项目。

26. Perform all three shifts (AM,PM,Night) and complete the shift check list to ensure smooth running of daily front desk operations.

能够完成三个班次（早，中，夜）的工作，确保前台日常的正常运作。

27. Be highly familiar with all emergency procedures, bomb threat, firm alarm, death and evacuation plans.

高度熟悉应急处理程序，爆炸事件，火警，紧急逃生图。

JOB SPECIFICATION工作要求

1. Preferably college graduate.

大学专科毕业。

2. Has experience is preferred.

有工作经验优先考虑。

3. Verbal and written facility.

口头表达和书面表达能力强。

4. Female-4050px, Male-4325px.

女性身高不低于1米62，男性身高不低于1米73。

5. Be fluent in English language-second language preferred.

英语流利，精通第二门外语优先。

6. General knowledge of overall operations and activities of the hotel.

对酒店总体操作知识了解。

Welcome to Wyndham Grand Xiamen Haicang欢迎光临厦门海旅温德姆至尊酒店Premier location绝佳地域Ideallylocated at Haicang Avenue,the platinum five-star Wyndham Grand Xiamen Haicangis the first international five-star luxury branded hotel in Xiamen’s HaicangDistrict. Located in beautiful Haicang Bay，thestart of Haicang Avenue, separated to the Gulang island and Lujiang Road onlyby the ocean. Easily accessible to Haicang’s Export Processing zone and XiamenPilot Free Trade Zone, the hotel is a 20-minute drive from the Xiamen GaoqiInternational Airport and the railway station，also a 30-minute drive to Xiamen north train station and 3-minutedrive from the Entry to motorway,500 meters far from Songyu Dock, 15-minuteship to Gulangyu Island, Ferry and Zhongshan Road.厦门海旅温德姆至尊酒店, 坐落于美丽的海沧湾，海沧大道的起点，是厦门市海沧区首家国际奢华五星级品牌酒店。其地理位置优越，与鹭江道和鼓浪屿隔海相望，紧邻出口加工区，厦门自贸试验区。交通便捷，至厦门高崎国际机场及厦门火车站仅需30分钟车程，距厦门动车北站仅需30分钟车程，到达高速入口仅需3分钟车程，与嵩屿码头仅相距500米，乘船至鼓浪屿及轮渡中山路仅需10分钟。Elegance&Comfort舒适优雅Offering353 spacious and beautifully decorated regal guestrooms and suits withbreathtaking views of the Xiamen Island, Gulangyu Island and stunning views ofXiamen Haicang Bay makes your stay more comfortable and visually appealing.酒店共设353间豪华宽敞的客房及套房，可凭窗眺望厦门岛、海沧湾及鼓浪屿的醉人景致，令人惬意舒畅。A Culinary Experience美食体验The AllDay Dining Constellation Western Restaurant in hotel invites you to experiencethe interactive “open kitchen theater” stations where you can appreciate thewide selection of culinary specialties. In Chun Xuan Chinese restaurant, weprovide the delicious dishes of classic Cantonese food and special localseafood. In addition, Qin Huai restaurant with Huaiyang feature bring you thediverse dishes from Watery Towns in Southern China, tasting the variousepicurean food like the ancient Chinese poetry:” A few houses hidden past anarrow bridge where a quite creek running below”. Meanwhile, through thewindow, you can appreciate the magnificent view of the sea and the sky mergedinto one, enjoy the wide different experience.星璨西餐厅诚邀您来体验开放式“剧院厨房”的互动美丽，尽享国际美食带来的饕餮盛宴。在椿轩中餐厅我们为您准备了融合经典粤菜与本地特色海鲜的佳肴美馔供您挑选。此外，具有淮扬特色的秦怀餐厅还为您带来了江南水乡的各式风味美食，让您在品味小桥流水人家别致情怀的同时，还能惬意欣赏窗外海天一色的壮阔奇趣，享受风格迥异的绝妙体验.Meeting Your Needs会议及宴会首选TheWyndham Grand Xiamen haicang is one the best -equipped video conferencingvenues in the city . Spacious conference and banquet facilities to ensure yourconference, wedding, banquet and social gatherings not only meet , but exceedyour expectations.酒店拥有齐全的会议及宴会设施。1400平方米的会议和宴会场地，可同时接待1000人的会议及宴会，11间不同大小的多功能厅则可举办更为私人的活动。一支创新，灵活的专业服务团队，为您的会议或宴会搭配精彩纷呈，激动人心的主题，确保活动的圆满成功。Fitnesss Centre 健身中心WyndhamSports Center lead the customer to discover healthy way of life which is themost relaxed experience. Build the biggest gym center among Xiamen luxuryhotels, equipped with the top-level facilities and the professional coaches,where you can enjoy the distance from complication and have a leisurely trip,rebuilt yourself and integrate with nature. Meanwhile Wyndham Grand offers poolthat open all year round, large yoga room and playing center designed forchildren , which give you diverse experiences of life.总面积1700平方米，蓝睦健身中心引领客人发现健康生活方式，体验身心的极致放松。打造全市最大的奢华酒店健身场所，配备顶级的健身器材，以及专业的健身教练。让您能远离喧嚣，悠然自得，重塑自己，融入自然。同时酒店拥有全年开放的户外泳池，超大的瑜伽操房，以及为儿童量身定做的游乐中心，给您的业余生活带来丰富的彩。酒店地址：中国福建省厦门市海沧区嵩屿东路88号电话：（86 592）688 5555传真：（86 592）688 2170电子邮箱：hr@wyndhamgrandxm.com