工作职责
监督客房部各项标准和工作程序的执行 :
臥室服务、卫生间服务、洗衣服务、清洁服务、布草维护
就这些标准和培训需求提供持续性的改进建议。
对客房部所有系统有最新和完整的知识。
负责管理接班和交班工作,以确保交接班过程的有效进行 。
管理所有的呼入和呼出电话。
解决员工受到的不公正待遇问题。
分配客房、检查客房
排列抵店客人客房的优先顺序。
配合前台满足客人的要求。
确保及时为客人提供洗衣服务并送还。
协调特别项目(如参观客房,除虫,窗户和地毯的清洁,客房供应量)。
处理客人所有的特殊要求。
拜访长住客人并收集客人的客史资料及客人意见书
确保部门内工作的一致性。
确保具有客房类型,设计和设施的全面知识。
保存充足的用品存货。
维持存货水平
进行交接班说明,确保了解公寓的工作和运营需求。
任职要求:
熟练使用微软办公软件
具有组织和培训能力
有较好沟通能力和亲合力
普通话流利有一定
公寓毗邻仁恒写字楼、商业购物区春熙路、太古里及琳琅满目的本地市场入目皆景繁华举步尽享令您于都市谧静开启非凡人生。公寓距离成都双流国际机场的直线距离约13.5公里 地铁一、二和三号线及多种出行方式选择方便您去往武侯祠、 宽窄巷子、大熊猫繁育研究基地等旅游名胜从心而行。The residences are further situated just adjacent to Chengdu YanLord Landmark, Chunxi Road, Taikoo Li and variety of other attractive places, including local markets. An assortment of travel options make it convenient for you to move about the city. This includes three nearby subway lines – line 1,2 and 3 – that make it easy to get to the city’s major railway stations andnumber of tourist hotspot, including Jinli Street, Wuhou Shrine, Kuan & Zhai Alley and Chengdu Research Base of Giant Panda Breeding. For those travelling to and from by air, the residences are just 13.5 kilometres by straight-line distance from Chengdu Shuangliu International Airport.360间公寓经由匠心打造华丽与巧思并重氤氲着艺术魅力和奢华格调。面积从52平方米至260平方米不等的开阔空间设有单间公 寓及1-3居室房型。其中单间公寓和一居室适合单人或伴侣短期 商旅、休闲下榻2-3居室则以多功能布局和完善的设施成为家庭 休闲度假或长住旅居的心仪居所。The residences feature 360 spacious, well-designed residences that enjoy the special touch of renowned designers. On offer are open-plan residences, along with 1,2 and 3 bedrooms residences ranging from 52- 260 square metres, each with an open space layout. Our open-plan and 1 bedroom residences are suitable for individual business travelers and leisure-stay couples. The 2 and 3 bedroom residences, with their multi-functional layout and fully equipped facilities, are ideal for corporate enterprises with longstay employees and families on leisure vacations or with long-stay needs.