Reservations Agent预订员
3.5千-4千
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发布于 11-29
Reservations Agent预订员
3.5千-4千
成都 | 1年以上 | 大专 | 招1人
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职位描述

Job overview 

职位概述

To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets.

对所有通过电话、传真或电子邮件进行的预订询问进行高效准确的记录和处理,并在情况允许时转化为成功的销售,最终实现酒店的目标。

We look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.

我们希望你:富于魅力、自信并具有国际视野,从而了解如何超越宾客的预期。

Duties and Responsibilities

工作职责

  • Record and process reservations made by phone/fax/email  记录和处理通过电话,传真,电子邮件进行的预订
  • Accept wait list reservations  接受等候单上的客人预订
  • Process amendments to reservations such as extensions, early departures, etc 修改延期和提前离店等特殊情况的预订记录
  • Manage “no show” reservations by investigation and recording of same 调查和记录未按预订抵店的预订情况
  • Record special billing arrangements for groups and conventions 对团组或会议的特别账单安排进行记录
  • Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval 与前厅部经理或财务经理联系要求信用审批的预订事宜
  • Maintain knowledge of special rates/ offers/ promotions 掌握关于特价,酬宾,促销活动的信息
  • Monitor reservation levels and inform Managers of current and future occupancy rates 监测预订情况,并向经理通报目前和将来的入住率

Qualifications

学历

  • High School or Vocational Certificate in Hotel Management, Business Administration, or related field. 具有高中或酒店管理,商业管理或相关领域的职业证书。
  •  Experience –经验
  • 1 year related experience or 6 months experience in reservations/front office or an equivalent combination of education and experience.1年相关的工作经验,或6个月预订部或前台经验包括管理经验,或与此相当的教育与工作经验结合的背景。
其他要求
国际联号工作经历:优先
语言能力:英语-一般
计算机能力:良好
年龄要求:19-30岁
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公司地址
成都市锦江区人民南路二段一号仁恒置地广场
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职位联系人
Aileen Cai 蔡雯
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  • 住房租赁--服务式公寓
    行业
  • 100-499人
    规模
  • 外商独资.外企办事处
    企业性质
公寓毗邻仁恒写字楼、商业购物区春熙路、太古里及琳琅满目的本地市场入目皆景繁华举步尽享令您于都市谧静开启非凡人生。公寓距离成都双流国际机场的直线距离约13.5公里 地铁一、二和三号线及多种出行方式选择方便您去往武侯祠、 宽窄巷子、大熊猫繁育研究基地等旅游名胜从心而行。The residences are further situated just adjacent to Chengdu YanLord Landmark, Chunxi Road, Taikoo Li and variety of other attractive places, including local markets. An assortment of travel options make it convenient for you to move about the city. This includes three nearby subway lines – line 1,2 and 3 – that make it easy to get to the city’s major railway stations andnumber of tourist hotspot, including Jinli Street, Wuhou Shrine, Kuan & Zhai Alley and Chengdu Research Base of Giant Panda Breeding. For those travelling to and from by air, the residences are just 13.5 kilometres by straight-line distance from Chengdu Shuangliu International Airport.360间公寓经由匠心打造华丽与巧思并重氤氲着艺术魅力和奢华格调。面积从52平方米至260平方米不等的开阔空间设有单间公 寓及1-3居室房型。其中单间公寓和一居室适合单人或伴侣短期 商旅、休闲下榻2-3居室则以多功能布局和完善的设施成为家庭 休闲度假或长住旅居的心仪居所。The residences feature 360 spacious, well-designed residences that enjoy the special touch of renowned designers. On offer are open-plan residences, along with 1,2 and 3 bedrooms residences ranging from 52- 260 square metres, each with an open space layout. Our open-plan and 1 bedroom residences are suitable for individual business travelers and leisure-stay couples. The 2 and 3 bedroom residences, with their multi-functional layout and fully equipped facilities, are ideal for corporate enterprises with longstay employees and families on leisure vacations or with long-stay needs.
成都市锦江区人民南路二段一号仁恒置地广场
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