· Greets all guests at all timesin a friendly and helpful manner and attempts to learn and use guest’s name atevery opportunity
· 随时以友好和乐于协助的态度迎接客人,并尽量了解和称呼客人的名字。
· Registers and rooms all arrivalsaccording to established procedures
· 按照既定工作程序为所有来客登记并安排房间。
· Maintains intimate knowledge ofdepartmental standards and procedures
· 熟知部门标准工作程序。
· Performs check in, check outand room change procedures and ensures all data are entered completely into theresidences systems in accordance with reservation
· 履行入住、退房和换房手续,并确保所有资料都按照预订情况完整的输入公寓电脑系统。
· Responsible and attends toguest’s request of using the service of safety box at all times
· 随时负责回应客人关于使用保险箱服务的要求。
· Attends to guest’s complaints,inquiries and requests, refer problems to supervisor/Assistant Manager ifhe/she unable to assist
· 处理客人的投诉、问询和请求,如果自己无法提供协助,则将问题转给主管和经理助理 。
· Does everything possible toensure that the guests depart the residences with a positive impression of residencesservice
· 尽一切努力确保客人在离店时会对公寓的服务有很好的印象。
· When on night shift, checksnight report, prepare the morning report and prepare all necessary forms forthe guest arrival
· 在值班时检查夜班报告,准备早班报告,并为客人的到来准备各种必要的表格。
· Maintains comprehensiveknowledge of standard reservation procedures including correct forms to use,how to read telex, e-mail, messages, and how to interpret availability sourceswithin the reservation systems
· 全面了解标准的预订工作程序,包括如何正确使用表格,如何读电传、电子邮件和留言,以及如何在预订系统内对房源情况进行解读。
· Takes personal interest andpride to ensure that the front desk work area is kept clean and in an orderlystate al all times
· 随时保持前台工作区域的整洁和有序,并以此作为自己的个人兴趣和骄傲 。
· Obey the residences’ other jobarrangements.
· 服从公寓对本人的其他岗位安排。
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公寓毗邻仁恒写字楼、商业购物区春熙路、太古里及琳琅满目的本地市场入目皆景繁华举步尽享令您于都市谧静开启非凡人生。公寓距离成都双流国际机场的直线距离约13.5公里 地铁一、二和三号线及多种出行方式选择方便您去往武侯祠、 宽窄巷子、大熊猫繁育研究基地等旅游名胜从心而行。The residences are further situated just adjacent to Chengdu YanLord Landmark, Chunxi Road, Taikoo Li and variety of other attractive places, including local markets. An assortment of travel options make it convenient for you to move about the city. This includes three nearby subway lines – line 1,2 and 3 – that make it easy to get to the city’s major railway stations andnumber of tourist hotspot, including Jinli Street, Wuhou Shrine, Kuan & Zhai Alley and Chengdu Research Base of Giant Panda Breeding. For those travelling to and from by air, the residences are just 13.5 kilometres by straight-line distance from Chengdu Shuangliu International Airport.360间公寓经由匠心打造华丽与巧思并重氤氲着艺术魅力和奢华格调。面积从52平方米至260平方米不等的开阔空间设有单间公 寓及1-3居室房型。其中单间公寓和一居室适合单人或伴侣短期 商旅、休闲下榻2-3居室则以多功能布局和完善的设施成为家庭 休闲度假或长住旅居的心仪居所。The residences feature 360 spacious, well-designed residences that enjoy the special touch of renowned designers. On offer are open-plan residences, along with 1,2 and 3 bedrooms residences ranging from 52- 260 square metres, each with an open space layout. Our open-plan and 1 bedroom residences are suitable for individual business travelers and leisure-stay couples. The 2 and 3 bedroom residences, with their multi-functional layout and fully equipped facilities, are ideal for corporate enterprises with longstay employees and families on leisure vacations or with long-stay needs.