岗位职责
1、接受线上、线下客户对酒店的预订需求,并予以妥善解决。
2、接听客户对酒店等产品信息的咨询电话,予以解答并作好相关记录。
3、熟悉处理房间预订的程序,给宾客提供给最新和最准确的房况信息。
4、落实“预订未到宾客”的名单和每日团队取消情况。
5、调节和控制房间预订、销售。
岗位要求
1、具备热情的工作态度、一定的抗压能力、拥有良好的执行力和团队精神;
2、有一定的沟通能力,口齿清晰、开朗自信,有较强的语言表达能力和人际沟通能力;
3、中专以上学历,普通话标准,谈吐礼貌,声音甜美;
4、熟练掌握基本办公软件操作,打字熟练;
5、具有星级酒店相关工作经验者优先;
6、具有优良的服务意识和敬业精神,能够适应倒班制。
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蓝天宾馆位于上海副中心五角场商圈中心,国际邮船码头、复旦大学、同济大学近在咫尺。酒店交通便利,邻近内环、中环、地铁10号线、大连路隧道和杨浦大桥。Blue Sky Hotel is located in Shanghai Vice Center wujiaochang business circle Center. International packet dock, Fudan University, Tongji University in close proximity. Hotel transportation, near in the inner ring, ring, Line 10 subway, Dalian road tunnel and the Yangpu bridge.酒店拥有269间(套)精致客房,明快典雅,环境舒适而私密。华丽的餐厅和酒吧令宾客尽享色香味俱佳的至尊美食。气派不凡的500人大型多功能宴会厅和设施齐全的各规格会议厅,能满足客户各类会议所需。Hotel has 269 rooms exquisite rooms, bright and elegant, comfortable and private. Magnificent restaurant and bar makes guests enjoy extreme food color, flavor good. Extraordinary style of 500 people a large function rooms and facilities of the Chamber of the specifications, required to meet customer conferences.蓝天宾馆交通位置:◆ 酒店位于五角场商圈中心,位置优越,地铁10号线到五角场站,步行约2分钟就能抵达酒店。Blue Sky Hotel location :Hotel is located in wujiaochang business circle Center, location, Line 10 subway to wujiaochang station, walk about 2 minutes to arrive at the hotel.◆ 距离人民广场8公里,乘坐出租车约20分钟;From the people's square 8 km, about 20 minutes by taxi ;◆距离上海火车站10公里,乘坐出租车约20分钟;From the Shanghai railway station 10 km, 20 minutes by taxi ;◆距离上海虹桥机场25公里,乘出租车约30分钟;From the Shanghai HongQiao airport 25 km, by taxi about 30 minutes ;◆距离上海浦东国际机场43公里,乘坐出租车约60分钟。43 kilometers away from Shanghai Pudong International Airport, about 60 minutes by taxi.◆蓝天宾馆地址:上海黄兴路2200号 邮编:200433Blue Sky Hotel Hotel address: Huang Xing Road, Shanghai, No. 2200 Zip code : 200,433