• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 人性化管理
• 领导好
• 帅哥多
• 美女多

•Responsible for effective implementation and compliance with Kempinski Reservation Standards
负责有效实施和遵守凯宾斯基预定标准
•Leads a motivated and aggressive team skillful at up-selling and/or conversion as required by the business demand. Participates in staff recruitment, organizes on-the-job and monthly training for all staff, supervises and managers performance in order to ensure clients’ satisfaction and adherence to Kempinski service standards Local database maintenance.
根据生意需求需求，领导及激励具有积极性而在高销上具有有技巧性的团队。参与员工招聘，组织月度在职培训、监督及管理员工的表现，而且根据凯宾斯基的标准来保证客户的满意度
•Maintains good working relations with other departments, particularly Front Office and keeps close contact with regular guests, ensuring their needs are identified, and relayed to concerned departments for service delivery.
维护与其他部门良好的工作关系，特别是前厅部和报纸与常客的定期联系，保证他们的需求被明确而且需要依靠各个部门将服务提供到位
•Controls rates for group business, low yield (Under AED 800) rooms allocations, complimentary rooms and upgrading, group space blockage and timely wash, especially during the peak season and/or high demand days when expected occupancy is above 85%
控制团队价格，低回报率房价的分配，免费房及团队升级房间的锁房及及时的清房，特别是在旺季或需求旺盛的期间及当期望的入住率高于85%时
•Ensures all sellable contracted rates are loaded in the GDS and PMS system.
保证所有有效协议价全部录入到GDS和PMS.
•Checks regularly and disseminates information on market situation including; weekly check and report on booking trend in the market through exchanges with competitors, test calls and reports on seasonal rates book-able at competitor hotels, etc.
定期检查及将市场信息包括:
•Works with sales staff to analyze and forecast the Rooms business on a daily, weekly and monthly (3-months rolling forecast) in a timely manner to ensure concerned departments has sufficient time to work on their areas
及时与销售人员一起分析及预测每日房间销售情况及每月预测（3个月的预测）以协助各部门有足够时间做好相关的工作准备
•Supervises the Reservations Agents in their daily duties, including pick-ups, travel agents’ commissions, staff responses to clients, etc.
监督预订部员工每日的工作情况，包括每日订房、旅行社佣金、员工给客户的反馈等等
•Assists in the preparation of the annual rooms budget and the manning guide for reservations and manages them within budget guidelines
协助年度客房预算的准备，在预算的指导下进行人员的编制
•Tracks and prepares the necessary reports required for monthly submission to Administration Office. To assist Director of Sales and Marketing for preparing the annual and monthly sales action plans
为行政办公室跟踪及准备必要的月度报表，协助市场销售部总监准备年度及月度销售行动计划
•To follow up on lost business and bring information about them to the knowledge of the department superiors
跟进遗失生意及将情况反映到各个相关部门的负责人
•To keep close follow up on developments of the competitor hotels (occupancy, structural alterations, renovation, special campaigns, rate promotions, marketing efforts, theme events etc.)
保持竞争对手信息的跟进（入住率、结构、装修、特殊活动、特别价格促销、市场情况、主题活动等等）
•To update customers with the latest development of the hotel by means of Web-site and some other available distribution channels
更新客户的最新发展情况、网站、客房情况及销售渠道
•To keep reservations staff informed on all changes or developments within the hotel and the company
随时对预定部员工更新酒店及公司的发展方向
•To spot-check reservations made the previous day and check all VIP arrivals
抽查预订部员工已做好的预定及VIP到达的预定
•To prepare reports on a monthly basis
准备月度报表
•Responsible for maintaining all standards
负责维护所有酒店标准
•Training, developing, and motivating staff to increase productivity
培训、发展及激励员工，以提高他们的工作效率
•To follow up on market trends and suggest necessary actions to Director of Sales and Marketing
跟进市场发展趋势及提供必要的行动建议给到市场销售部总监
•To monitor reservation pick-up for the coming month and share information with S&M staff
监控下一个月的预定情况并将信息分享给到市场销售部其他同事
•To monitor group bookings and work closely with group department in order to achieve budgeted figures
未达到预算，与团队销售人员一起监控团队预定
•To select and recruit suitable employees for the department
选择及招聘适合的员工
•Train employees ensuring that they have the necessary skills to perform their duties with the maximum levels of productivity and efficiency
培训员工，以让他们找我足够的技能，并能将工作效率发挥至最大化
•Conduct annual performance evaluations
员工年度表现评估

        纳德世家股份公司成立于1991年，公司总部位于杭州市湖墅南路2号。纳德世家股份公司隶属于中国万向控股公司旗下康养旅体系。公司旗下现有两家酒店，分别为纳德世家、纳德大酒店。       公司以酒店业为主导，积极发展高端酒店产业，形成具有竞争力的酒店品牌。             纳德世家位于杭州市中心环城北路与湖墅南路交汇处，武林广场CBD商圈、交通便捷。酒店外形设计为新颖独特的橄榄形，内部装修以秀丽的江南人家风情为特色。高22层，总面积达2万余平方米，拥有客房250间（套），是集客房、餐饮、娱乐、旅游、购物服务于一体的四星级商务旅游涉外酒店。         纳德大酒店坐落于杭州市拱墅区湖州街与沈半路交界处，紧临着浙江大学城市学院、拱墅区政府等；坐拥于运河新城、城北体育公园等成熟文化商业街区；毗邻着世界最宏伟的四大古代工程之一的京杭大运河。酒店地处杭州市城北CBD，交通便捷，装修装风格温馨典雅，是一家以高星级标准全力打造婚宴、商务、会议、娱乐为一体的酒店。