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1.Ensure that the services to guests and internal customers given at long bar are exceeding guest expectations and in accordance with Waldorf Astoria’s Brand standards and procedures.
确保长吧为客人和内部客户提供的服务超过客人的期望,并符合华尔道夫酒店的品牌标准和程序。
2.Attend daily F&B 11:00am briefing and communicate given information to the team
参加每日上午11:00的餐饮部简报会,并与团队沟通所提供的信息
3.Assistant Manager is Responsible for the day-to-day management of team members working in the Department.
副经理负责部门内团队成员的日常管理。
4.Responsibility for performance evaluation and optimization of productivity through efficient work practices and staff rostering (keep overtime at a minimum level)
负责绩效评估,通过有效的工作实践和员工轮班来优化生产力(将加班时间保持在最低水平)
5.Ensure Monthly training plan is created according the needs of the team (to be given at HR- Training department at every 25th of the Month)
确保根据团队需求制定月度培训计划(每月25日在人力资源培训部进行)
6.Understand and supervise opening and closing procedures including a thorough knowledge of the MICROS system
理解并监督开关程序,包括对MICROS系统的全面了解
7.Assign team members to their stations and inform of any special request such as VIP guest or returning guests.
分配团队成员到他们的位置,并通知任何特殊要求,如VIP客人或回程客人。
8.Coordinate the upkeep and cleanliness of the outlet by liaising with Housekeeping and Engineering.
与客房部和工程部保持联系,协调餐厅的保养和清洁。
9.Work closely together with the kitchen team to ensure the highest standards of food service
与厨房团队紧密合作,确保高标准的食品服务
10.Ensure all special guest requests are followed through to the relevant departments, and charges are raised accordingly e.g. Cake, Flower, Champagne Orders.
确保所有特殊客人的要求都得到相关部门的执行,并相应提高费用,如蛋糕,鲜花,香槟订单。
11.Have a strong working knowledge of F & B service.
有丰富的餐饮服务工作知识。
12.A minimum 3 years experiences in the similar role .
3年以上相关工作经验。
华尔道夫酒店系列是希尔顿全球的奢华品牌。每家华尔道夫皆秉承华尔道夫酒店所独有的品牌传承,极具意义的历史地标建筑、原创艺术的内部装饰、享誉至尊的产品与无与伦比的服务,完美的融为一体。每一家华尔道夫酒店皆被视为“绝佳之精品”。上海外滩华尔道夫酒店是一座拥有传奇色彩、恒久建筑与深厚历史的奢华酒店。它结合了上海外滩闻名遐迩的历史与文化及二十一世纪的繁华。在两幢综合建筑里,设置了260间奢华配置的客房和套房,环境现代时尚的餐厅和酒吧,可俯瞰上海城市美景、璀璨闪耀的宴会厅,精致奢华的水疗中心,设施完备的健身房,无线网络服务等,各功能设置精致巧妙,构成一幅美丽的图画,展示出只属于上海外滩华尔道夫酒店的宏伟和精致。上海外滩华尔道夫酒店自2013年起连续8年荣获TripAdvisor全球旅行者之选,《Condé Nast Traveler康泰纳仕》2020年悦游读者之选中国区酒店排名第二,2019年度读者之选中国酒店前三名,2019年KOL公信力金榜城市经典酒店。 酒店地址上海市黄浦区中山东一路2号地下2层 酒店人力资源部微信公众号 Hotel HR Department QR Code