• 带薪年假
• 五险一金
• 节日礼物
• 技能培训
• 岗位晋升
• 管理规范
• 年底双薪
• 免费工作餐
• 包吃包住
• 员工生日礼物

【职位描述】
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Commercial Director is responsible for the overall strategic management of the hotel by establishing effective working relationships with senior team members, in particular the General Manager, Director of Operations, Director of Finance and Director of Human Resources. This role provides support and advice to the General Manager in strategic planning and overall business goals relating to business development issues of the brand and the hotel, protecting and guarding corporate standards, brand integrity and hotel image.
What will I be doing?
As the Commercial Director, you will be responsible for performing the following tasks to the highest standards:
• Assist the General Manager to complete all work related to revenue and marketing of the hotel, completing work assigned by the General Manager.
• Responsible for the management of Sales, Banquet Sales, Revenue Management, Reservations, and Marketing Communications.
• Lead the hotel business team to achieve relevant key indicators, including but not limited to managing the hotel's continued profitability, ensuring the hotel's revenue and profit, and guest satisfaction to meet or exceed the standard requirements.
• Develop the hotel's annual / quarterly / monthly budget forecast and work plans, implementing them effectively.
• Participate in developing and implementing hotel and departmental policies and regulations.
• Develop marketing strategies and promotion plans to adjust to the market situation in real time.
• Supervise and drive the progress and implementation of marketing plans.
• Set clear objectives for business development, implement personal skill development, performance review trainings and other trainings.
• Monitor and evaluate current initiated marketing activities and market dynamics.
• Manage the internal operation of the department to ensure that the fixed assets and operational items of the department are well maintained.
• Conduct regular market research and obtain information about competitors.
• Set pricing strategies and sales targets for the hotel.
• Manage special projects and other related businesses.
• Ensure efficient use of departmental resources.
• Manage human resources within the department, including selection of recruiters, training of department staff, team building, employee performance evaluation, etc.
• Ensure that department staff are clear about the responsibilities assigned to them.
• Take immediate corrective action when the interests of the department or hotel are jeopardized.
• Manage customer relations and services, including customer needs, product and service knowledge, sales effectiveness, communication skills and customer feedback.
• Manage departmental expenses and budgets.
• Prepare a forecast of the department's monthly expenses and submit it to the hotel on the scheduled date.
• Control departmental costs in accordance with hotel policies to avoid waste.
• Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards.
• Ensure the filing of departmental documents and related information.
• Maintain communication with all operating departments within the group to maximize sales opportunities.
• Promote hotels in relevant industries at home and abroad.
• Actively participate in sales activities initiated by Hilton.
• Organize promotional trips for target markets.
• Maintain good relationship and communication with target markets at home and abroad.
• Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards.
• Respond to demands, adjust, and perform any reasonable tasks and additional responsibilities as directed by the hotel, industry and company.
• Adhere to hotel safety policies, emergency rules and procedures.
• Ensure employees fully understand and follow the contents of the employee handbook.
• The department reserves the right to change or supplement the job description if necessary.
• Perform any other reasonable duties assigned.

【任职要求】
What are we looking for?
A Commercial Director serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Hospitality: Volunteer to provide unparalleled hospitality.
• Integrity: Do what you should do all the time.
• Leadership: Strive to be a leader in both your industry and your community.
• Teamwork: Actively promote teamwork spirit in all work.
• Ownership: take responsibility for your actions and make decisions.
• Now: Operate with urgency and discipline.
• Bachelor’s degree.
• At least 5 years of relevant management experience in international hotel chains.
• Good English and Chinese reading and writing skills.
• Able to formulate and implement operating budgets and business plans.
• Able to effectively market and position the brand at desired levels.
• Able to manage the Sales department.
• Able to assist the General Manager and Management in achieving the hotel's overall business objectives.
• Knowledgeable of political, economic and social issues, and market trends.
• Good communication, organizational and presentation skills.
• Able to lead, guide and develop employees.
• Knowledgeable of and able to deal with crisis.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

华尔道夫酒店系列是希尔顿全球的奢华品牌。每家华尔道夫皆秉承华尔道夫酒店所独有的品牌传承，极具意义的历史地标建筑、原创艺术的内部装饰、享誉至尊的产品与无与伦比的服务，完美的融为一体。每一家华尔道夫酒店皆被视为“绝佳之精品”。上海外滩华尔道夫酒店是一座拥有传奇色彩、恒久建筑与深厚历史的奢华酒店。它结合了上海外滩闻名遐迩的历史与文化及二十一世纪的繁华。在两幢综合建筑里，设置了260间奢华配置的客房和套房，环境现代时尚的餐厅和酒吧，可俯瞰上海城市美景、璀璨闪耀的宴会厅，精致奢华的水疗中心，设施完备的健身房，无线网络服务等，各功能设置精致巧妙，构成一幅美丽的图画，展示出只属于上海外滩华尔道夫酒店的宏伟和精致。上海外滩华尔道夫酒店自2013年起连续8年荣获TripAdvisor全球旅行者之选，《Condé Nast Traveler康泰纳仕》2020年悦游读者之选中国区酒店排名第二，2019年度读者之选中国酒店前三名，2019年KOL公信力金榜城市经典酒店。 酒店地址上海市黄浦区中山东一路2号地下2层 酒店人力资源部微信公众号 Hotel HR Department QR Code