• 带薪年假
• 五险一金
• 节日礼物
• 技能培训
• 岗位晋升
• 管理规范
• 年底双薪
• 免费工作餐
• 包吃包住
• 员工生日礼物

【职位描述】
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Outlet Team Leader is concerned with the efficient and professional service of food and beverages within the restaurant, ensuring that the restaurant returns a budgeted profit through tight cost and stock control. This role directly supervises team members while ensuring that all guests receive optimum service in accordance with the standards, policies and procedures of Hilton.
What will I be doing?
As the Outlet Team Leader, you will be responsible for performing the following tasks to the highest standards:
• Confidently know the food and beverage menu contents and explain them in detail to guests.
• Understand dietary requirements and offer appropriate suggestions.
• Correctly label buffet dishes.
• Keep buffet areas clean at all times.
• Make suggestions on the menu that might suit guests of different nationalities.
• Familiarize with menu items of all other outlets to recommend guests to other outlets.
• Undertake steps to ensure that the cashiers’ desk is ready and set for service.
• Check reservations with the Supervisor / Manager and confirm any large bookings for the next service period.
• Ensure that everything is clean and tidy, ready for guests to enter the restaurant.
• Assist bar attendants and kitchen staff where required and carry out any reasonable duties requested by the Supervisor / Manager.
• Greet guests with smiles and offer assistance with coats, bags, etc., introducing yourself.
• Escort guests to a table and ask if they would prefer a smoking or non-smoking table.
• Greet all guests who walk past your outlet and offer them menus to view when appropriate.
• Offer the newspapers to all breakfast guests and any single diners.
• Ensure that all service procedures are carried out to the standards required.
• Accommodate any guest request or offer appropriate alternatives.
• Take personal responsibility for the service experience of all guests in your designated area.
• Follow-up on any guest questions or queries immediately, and if you don’t have the answer, check with your Supervisor / Manager.
• When passing by guest tables, check if they require service.
• Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section.
• Make sure that all areas are cleaned and maintained in accordance with operating procedures.
• Positively end the guests experience by checking on their satisfaction.
• Assist with guests’ coats and bags as they leave, thanking all guests and wishing them a pleasant day.
• Ensure that safe and healthy working practices are observed throughout the service.
• Report any accidents / incidents to the Supervisor / Manager.
• Ensure that the Food & Beverage mission is established and instilled in you and all team members.
• Train new team members and trainees.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

【任职要求】
What are we looking for?
An Outlet Team Leader serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• 2-4 years managerial position in a4 / 5-star category hotel.
• Good English skills, both verbal and written to meet business needs.
• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Strong leadership and training skills.
• Outgoing personality and willing to work for long hours.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

华尔道夫酒店系列是希尔顿全球的奢华品牌。每家华尔道夫皆秉承华尔道夫酒店所独有的品牌传承，极具意义的历史地标建筑、原创艺术的内部装饰、享誉至尊的产品与无与伦比的服务，完美的融为一体。每一家华尔道夫酒店皆被视为“绝佳之精品”。上海外滩华尔道夫酒店是一座拥有传奇色彩、恒久建筑与深厚历史的奢华酒店。它结合了上海外滩闻名遐迩的历史与文化及二十一世纪的繁华。在两幢综合建筑里，设置了260间奢华配置的客房和套房，环境现代时尚的餐厅和酒吧，可俯瞰上海城市美景、璀璨闪耀的宴会厅，精致奢华的水疗中心，设施完备的健身房，无线网络服务等，各功能设置精致巧妙，构成一幅美丽的图画，展示出只属于上海外滩华尔道夫酒店的宏伟和精致。上海外滩华尔道夫酒店自2013年起连续8年荣获TripAdvisor全球旅行者之选，《Condé Nast Traveler康泰纳仕》2020年悦游读者之选中国区酒店排名第二，2019年度读者之选中国酒店前三名，2019年KOL公信力金榜城市经典酒店。 酒店地址上海市黄浦区中山东一路2号地下2层 酒店人力资源部微信公众号 Hotel HR Department QR Code