• 带薪年假
• 五险一金
• 节日礼物
• 技能培训
• 岗位晋升
• 管理规范
• 年底双薪
• 免费工作餐
• 包吃包住
• 员工生日礼物

工作职责：
The Night Manager is responsible for maintaining calm and secured environment during the night, overseeing all team members in the night shift.
The major duties are; Closure of the day by running the “system down” procedure, preparing the morning reports for Departments, ensuring a high level of service is pursued in the night. Dealing with the guest comments and request in a respective time frame; assuring a proper follow up and providing the required feedback.
Approachable and visible for the guests and team members.  Making effective decisions that support the well being and safety of the guests and team members.
Undertaking any other duties and responsibilities as required.
夜班经理负责在夜间保持平稳和安全的环境，监督夜班的所有团队成员。
主要职责是通过运行系统程序夜审日结，为各部门准备报告，确保在夜间实现高水平的服务。在相应的时间范围内处理客人的意见和请求。确保适当的跟进，并提供所需的反馈。
为客人和团队成员提供平易近人、可见的服务和帮助。做出有效的决策，支持客人和团队成员的健康和安全。
根据需要承担任何其他职责。	

RESPONSIBILITIES职责:	
1.	To be familiar with Hotel’s policies & procedures.
2.	To report to work on time, uniform to be clean & tidy, including name tag. Personal appearance and grooming conform the Brand Service Standards
3.	To attend the required meetings
4.	Knowing the names and positions of the hotel’s management and their respective extensions
5.	To be familiar with all hotel’s facilities and restaurants
6.	To be aware of the promotions in the hotel’s restaurants
7.	Awareness of the daily events in the hotel
8.	Familiarity with the city attractions and restaurants
9.	Knowledge of the events in the city
10.	To handle all internal and external phone calls according to the telephone etiquette   
11.	To check the appearance and grooming of the team members and correct when necessary
12.	To ensure the Hotel public areas and main entrances are clean at all times
13.	To confirm the presence of the team members in their respective areas
14.	To be conversant with the OnQ system    
15.	To use your OnQ password with discretion; log off the terminal when leaving the work station
16.	Awareness of the different room categories and the room features
17.	To be aware of the room availability, the room rates and special packages 
18.	To assist and coach team members in dealing with guest comments and requests
19.	 Being approachable and visible to attend and react to matters that require an immediate decision
20.	Interactive with guests to obtain their feedback and recommendations
21.	Conscious of guest’s preferences and needs 
22.	Awareness of guests due to arrive
23.	Ensuring a smooth check in procedure according to the Brand Service Standards for overnight arrivals
24.	Inform VIP’s arrival and ensure the guest is escorted to the room
25.	Attentive to guest’s inquiries and requests at all times
26.	To follow up the local PSB standard policy & procedure; Ensure all IDs and passports are scanned and recorded correctly in the PSB system
27.	To perform a hotel’s security check; ensure all access to the hotel are securely locked
28.	Handling and proper investigation of guest’s and team member’s incidents and record  the incidents that require the hotel management’s attention
29.	Ensuring the day closure procedure is successful
30.	To confirm a proper Night Audit job – Fill out the Daily Summary and CHANCE
31.	To prepare the morning reports
32.	Awareness and preparation for the guests departing early
33.	The check－out procedure has to be personalized, efficient and according to the Brand Service Standards.
34.	To liaise guest comments with the morning shift and （Assistant） Front Office Manager
1. 熟悉酒店的政策和程序。
2. 要按时上班，制服要干净整洁，包括名牌。仪容仪表符合品牌服务标准。
3. 参加必要的会议
4. 了解酒店管理层的名称和职位及其分机号码
5. 熟悉酒店的所有设施和餐厅
6. 了解酒店餐厅的促销情况
7. 了解酒店的日常活动
8. 熟悉城市景点和餐馆
9. 了解城市活动
10. 根据电话礼仪处理所有内部和外部电话  
11. 检查团队成员的仪容仪表，并在必要时进行纠正
12. 确保酒店公共区域和主要入口始终清洁
13. 确认团队成员在各自在岗
14. 熟悉 OnQ 系统   
15. 酌情使用OnQ 密码，离开时注销终端
16. 了解不同的房间类别和房间特点
17. 了解客房供应情况、房价和特殊套餐
18. 协助和指导团队成员处理客人的意见和要求
19. 能够平易近人，能够出现和应对需要立即作出决定的事项
20. 与客人互动，获得他们的反馈和建议
21. 了解客人的喜好和需求
22. 了解预到店的客人
23. 确保根据品牌服务标准办理入住手续
24. 通知贵宾抵达，并确保客人被引领到客房
25. 随时关注客人的询问和要求
26. 贯彻当地的政策和程序，确保所有身份证和护照在PSB系统中正确扫描和记录
27. 进行酒店的安全检查，确保酒店的门禁都安全上锁
28. 处理和适调查客人和团队成员的事件，并记录需要酒店管理层注意的事件
29. 确保夜审日结成功
30. 确认适当的夜审工作 – 填写每日摘要和 CHANCE
31. 准备报告
32. 了解早退房的客人并作准备
33. 退房程序必须个性化、高效，并按照品牌服务标准进行。
34. 与早班和前厅部（副）经理反馈客人意见

任职资格：
1.	Fluent in English / Mandarin （spoken and written）
       流利的英语/普通话（口语和书面）。
2.	Excellent communication skills
       流利的英语/普通话（口语和书面）。
3.	Well presented, smart and outgoing personality
             呈现良好、聪明和外向的个性。
4.	Effective decision making skills, responsible with ownership.
      独立解决问题的技巧。
5.	Problem Solving skills to resolve problems independently
      有效的决策技能，有责任感。
6.	Strong presence in the Front of the House, visible and approachable
      有展现自我的能力，亦平易近人。

REQUIRED QUALIFICATIONS 必要的资历要求
1.	Minimum 3 years’ working experience in a similar position in a in a comparable hotel.
      在同类酒店从事类似职位至少3年工作经验。
2.	Familiar with OnQ system and Hilton Honor program is preferred. 
熟悉OnQ系统和希尔顿会员系统，礼遇。
3.	Hilton Alert Sence system for emergency case is preferred. 
了解并能运用希尔顿警报APP。

华尔道夫酒店系列是希尔顿全球的奢华品牌。每家华尔道夫皆秉承华尔道夫酒店所独有的品牌传承，极具意义的历史地标建筑、原创艺术的内部装饰、享誉至尊的产品与无与伦比的服务，完美的融为一体。每一家华尔道夫酒店皆被视为“绝佳之精品”。上海外滩华尔道夫酒店是一座拥有传奇色彩、恒久建筑与深厚历史的奢华酒店。它结合了上海外滩闻名遐迩的历史与文化及二十一世纪的繁华。在两幢综合建筑里，设置了260间奢华配置的客房和套房，环境现代时尚的餐厅和酒吧，可俯瞰上海城市美景、璀璨闪耀的宴会厅，精致奢华的水疗中心，设施完备的健身房，无线网络服务等，各功能设置精致巧妙，构成一幅美丽的图画，展示出只属于上海外滩华尔道夫酒店的宏伟和精致。上海外滩华尔道夫酒店自2013年起连续8年荣获TripAdvisor全球旅行者之选，《Condé Nast Traveler康泰纳仕》2020年悦游读者之选中国区酒店排名第二，2019年度读者之选中国酒店前三名，2019年KOL公信力金榜城市经典酒店。 酒店地址上海市黄浦区中山东一路2号地下2层 酒店人力资源部微信公众号 Hotel HR Department QR Code