• 带薪年假
• 五险一金
• 节日礼物
• 技能培训
• 岗位晋升
• 管理规范
• 年底双薪
• 免费工作餐
• 包吃包住
• 员工生日礼物

工作职责：
•	Maintain a friendly, neat and pleasant image to guests
保持一个友好及整洁的外表。
•	Always check personal hygiene and be well groomed in appearance
时刻注意个人卫生。
•	Always wear a clean and tidy uniform
时刻装着干净和整洁的制服。
•	Always be friendly and keep smiling under any circumstances
在任何情况下保持微笑的态度。
•	Provide courteous service to guests and guest’s enquires complaints and requests
面对客人的投诉和要求要有礼貌。
•	Handle all complaints and requests immediately and tactfully
及时、恰当的处理客人的投诉和要求。
•	Make sure the guest are satisfied with the service before they leave the hotel 
保证在客人在离店前对酒店的服务感到满意。
•	Request assistance from the floor supervisor if complaints and requests cannot be handled
当有客人的投诉无法处理时，向楼层主管请求帮助。
•	Clean and make up occupied room accordingly to the hotel standard by performing such duties as:
•	Making of beds
根据酒店标准来清洁住客房。
•	Cleaning of bathrooms which include toilet bowls, bathtub and wash basin, mirror, shower curtains, floors and wall tiles
清洁浴室，包括：马桶、浴缸、洗手盆、镜子、浴帘、地板、瓷砖等。
•	Dusting furniture and fittings.
家具的抹尘和状态检查。
•	Vacuuming carpets, upholstery and furnishing.
地毯、软装饰物的吸尘。
•	Changing towels, replenishing supplies such as matches, soaps, stationary, toilet paper and facial tissue, etc.
更换毛巾、补充宾客用品，如：火柴、香皂、文具、厕纸、面巾纸等。
•	Proper bed making as instructed bathrooms and using the right chemicals and right dilutions.
使用正确的清洁剂清理浴室。
•	Systematic way of dusting and using the right supplies
用正确的工具，系统的抹尘。
•	Proper vacuuming of carpets starting from the farther end going out
由内至外的正确的吸尘。
•	Completing supplies as per the set standard
按照标准补充消耗品。
•	Employing and cleaning waste baskets, ashtrays
清洁垃圾桶和烟灰缸。
•	Refilling ice bucket with ice cubes
将冰桶装满冰块。
•	Change glasses
更换玻璃杯
•	Cleaning closet doors, walls, ceiling, air condition, vents, windows and mirrors, vacuuming and changing blankets and bedcover necessary
清洁衣橱、墙面、天花、空调、通风口、窗和镜子、洗尘等。
•	Proper disposal of trash and cleaning of waste baskets and ashtrays, make sure that lighted butts are put out before throwing into rubbish bins
妥善处理被丢弃物品，并清洁垃圾桶和烟灰缸。确保没有点着的烟头被扔进垃圾桶而引起火灾。
•	Render personal assistance to guest, such as dispatching guest’s laundry, assisting in packing and unpacking, etc.
给客人提供帮助，如配送客人洗衣、帮助打包等。
•	Check and report maintenance and repairs requests
检查和报告日常维修和保养请求。
•	Make sure that prompt actions are given to maintenance and requests for repairs
确保所有的维修保养工程有跟进。
•	Remove room service trays from rooms for collection by room service personal
将客房送餐服务车收出。
•	Check and report mini bar stock
 盘点迷你吧库存。
•	Check for guest’s consumption daily complete the bar list and report to casher for immediate posting and obtaining voucher number
每日工作结束后盘点迷你吧消耗量并立即抛帐。
•	Keep linen room, supply rack’s and service areas neat and clean all the time 
保持工作间的整洁。
•	Carry out turn down service in the night time
在夜晚为客人提供开夜床服务。
•	Under taker special requests made by guest.
解决客人的特殊要求。
•	Take occupancy checks and fill room reports
检查客房的房态并且做好记录。
•	Comply with hotel policy and procedures
 遵守酒店的各项规章制度。
•	Perform any other duties as required by the floor supervisor or other department staff
完成楼层主管交代的其他任务

任职资格：
•	Simple English communication skills
简单的英语交流能力
•	 Good communication and coordination skills
良好的沟通和协调能力



REQUIRED QUALIFICATIONS 必要的资历要求:	

•	High school education.
高中以上学历
•	At least 1 year experience in luxury hotel related position 
至少1年奢华酒店相关岗位经验优先
•	Must be physically fit and able to work long hours.
身体健康，能够适应长时间工作
•	Good image temperament 
形象气质佳

华尔道夫酒店系列是希尔顿全球的奢华品牌。每家华尔道夫皆秉承华尔道夫酒店所独有的品牌传承，极具意义的历史地标建筑、原创艺术的内部装饰、享誉至尊的产品与无与伦比的服务，完美的融为一体。每一家华尔道夫酒店皆被视为“绝佳之精品”。上海外滩华尔道夫酒店是一座拥有传奇色彩、恒久建筑与深厚历史的奢华酒店。它结合了上海外滩闻名遐迩的历史与文化及二十一世纪的繁华。在两幢综合建筑里，设置了260间奢华配置的客房和套房，环境现代时尚的餐厅和酒吧，可俯瞰上海城市美景、璀璨闪耀的宴会厅，精致奢华的水疗中心，设施完备的健身房，无线网络服务等，各功能设置精致巧妙，构成一幅美丽的图画，展示出只属于上海外滩华尔道夫酒店的宏伟和精致。上海外滩华尔道夫酒店自2013年起连续8年荣获TripAdvisor全球旅行者之选，《Condé Nast Traveler康泰纳仕》2020年悦游读者之选中国区酒店排名第二，2019年度读者之选中国酒店前三名，2019年KOL公信力金榜城市经典酒店。 酒店地址上海市黄浦区中山东一路2号地下2层 酒店人力资源部微信公众号 Hotel HR Department QR Code