• 带薪年假
• 五险一金
• 节日礼物
• 技能培训
• 岗位晋升
• 管理规范
• 年底双薪
• 免费工作餐
• 包吃包住
• 员工生日礼物

工作职责：
Responsibilities: 

•	To ensure prompt, efficient and courteous service.
•	To monitor and analyze levels of guest satisfaction.
•	To exceed guest satisfaction & to maximize return guests.
•	To set and maintain service standards 
•	To lead the team.
•	To motivate employees.
•	To coach, counsel, discipline employees
•	To determine priorities, set goals, and follow up.
•	To monitor attendance, shift rosters.
•	To participate in selection of staff.
•	To conduct performance appraisals.
•	To identify and analyze problems and develops solutions.
•	To conduct orientation & induction of employees.
•	Annual Training plan.
•	To conduct technical job knowledge training.
•	To attend Dept. Meetings.
•	To conduct daily briefings.
•	To provide feedback to management
•	To monitor and control productivity.
•	To practice cost containment.
•	To prepare accurate monthly forecasts of covers, revenue, and expenses, GOP.
•	To prepare budgets for operating equipment, CAPEX.
•	To maintain records.
•	Monitors grooming & appearance standards of employees.
•	Ensures effective up selling.
•	Optimizes opportunities for marketing the outlets.
•	Conducts sales calls.
•	Control quality of merchandising displays
•	To provide ongoing guidance and support for all departmental staff in the day－to－day planning and execution of assigned tasks.
•	Quality levels of product and service
•	Guest satisfaction
•	Merchandising and marketing
•	To ensure optimum performance in specific areas as assigned in the above areas
•	To establish good relationship with employees.
•	To respect and treat employees fairly. 
•	To handle the responsibilities such as hiring specific levels of employees, employee orientation, job performance appraisal, coaching to ensure appropriate staffing and productivity.
•	To have a thorough knowledge of the market situation in terms of business mix of competing hotels, their pricing structures, sales strategies, future hotel planning.
•	To provide input in relations to decorations and theme ideas to continuously enhance the execution of events.
•	To monitor the assignment of function room space for catering events, both tentative and definite, and ensure that information is accurate, complete and up－dated.
•	To conduct a monthly and quarterly review and up－date function space bookings related to catering events in coordination with concerned staff. 
•	To monitor tentative bookings placed by all sales staff and regularly check on developments of its status   
•	 In the compilation of new menus and beverage lists.
•	To oversee the preparations, presentations and service of all Food and Beverage products to ensure highest standard of quality at all times.
•	Departmental Checklists
•	Departmental Reports 
•	In the preparation of the hotel’s strategy plan, marketing plan, goals program and budgeting for the Catering &Convention Department. 
•	To up－date and maximize usage of Opera Sales and Catering programme and subsequent up－dates to software in coordination with the Director of Sales & Marketing and EDP. 
•	To attend and contribute to the weekly Food and Beverage meeting.

任职资格：
SPECIFICATIONS:

•	A degree or diploma in Hotel Management or equivalent, required 
•	In depth knowledge of the hotel, leisure, and/or service sector 
•	A proven track record of success in Food & Beverage 
•	Demonstrated commercial capability to deliver profit, control costs and build customer loyalty 
•	Exceptional communication skills and the leadership capability to create a winning team

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