• 带薪年假
• 五险一金
• 节日礼物
• 技能培训
• 岗位晋升
• 管理规范
• 年底双薪
• 免费工作餐
• 包吃包住
• 员工生日礼物

工作职责：
•	Conducts  all  activities  of  the  Guest  Relations  section  related  to  the welcoming  of VIP guests such as ordering flowers, sending birthday card, writing welcome letter or apologies, etc.
执行有关对客关系区域的服务,例如:迎接VIP,订花,送生日卡,书写欢迎信或道歉信等等

•	Verifies  all  VIP  room  and  Suites  prior  to  arrival  of  guests  to  ensure  they  are  set  up  according  to  our  standards,  i.e.  Amenities are delivered to the rooms.  Flowers  have  been  sent,  and  upon  needs  coordinate  work  to  be  done  with  In Room Dining department,  Housekeeping  and/ or  Engineering  Departments. 
在VIP到达前,确定房间已按标准设置完毕.例如: 礼品已摆放, 鲜花已送.针对需求, 与送餐服务部, 客房部和工程部等部门通力合作.

•	Escorts  VIP  Guests  to  their  rooms  upon  arrival,  explains  the  room  and  hotel  facilities  and  offers  them  with  assistance  for  the  length  of  their  stay.
VIP到达时，需迎送客人至客房，解释酒店及客房设施，为他们逗留期间提供帮助。

•	Maintains  high  visibility  in  the  lobby  and  front  desk  area  and  provide  assistance  to  our  guests  in  a  pro－active  way.
经常巡视大堂和前台,主动为客人提供协助

•	Maintain  a  friendly  and  caring  relationship  with  the  VIP  guests  and  long－staying  guests  during  their  stay  by  making  a  courtesy  phone  call,  providing  them  with  information  on  the  hotel  services  and  local  sites  of  interest,  handling  their  requests  such  as   restaurant  reservations  and  transportation, etc..
与VIP客人和长住客人保持良好关系.在他们入住期间, 打礼貌电话征询意见, 为他们提供酒店服务信息及当地风景名胜介绍, 处理他们的特殊要求.例如: 餐厅定位和用车需求.

•	Handles  guest  requests  and  complaints  in  a  polite  and  efficient  manner,  gives  further  instructions  to  the  relevant  staff  if  needed  to  ensure  customer  satisfaction  and  maintains  a  record  of  all  requests  received  from  all  guests.  To report immediately all guest’s comments and complaints to the Guest Relations Manager & Duty Manager.
有礼,有效地处理客人需求和投诉,如果有必要,给相关人员提供指导以保证客人满意.记录下所有客人需求和投诉, 以便进一步跟踪。任何关于客人的意见和投诉，需第一时间汇报给宾客关系经理和值班经理。


•	Farewells  VIP  guests  upon  their  check  out  by  enquiring  about  their  stay,  inventing  them  over  again  and  if  needed  helping  them  with  their  future  reservation.
VIP结帐离店时, 进行告别, 询问入住期间情况, 邀请他们下次光临.如有必要, 帮助他们预订下次房间。

•	Collects  guests  questionnaires through Departure Courtesy Call to  track  guest  feedback  on  the  service  they  received  during  their  stay,  analyses  and  summarizes  their  comments  for  the  hotel  management  and  makes  recommendations.
通过与离店宾客进行电话沟通的方式，收集宾客意见,以便掌握他们在店期间所受服务的反馈,分析归纳他们的意见,提供合理化建议。

•	During  peak  period,  provides  help  and  support  to  the  Front  Desk  with  check－in,  check－out  and  handling  guest  requests.
高入住率期间,协助前台工作,帮助登记入住,结帐和处理客人特殊要求.

•	Coordinates  with  Front  Office  Management,  Housekeeping  and  Room  Service  all  activities, such  as  the  rooms  and  suites  inspections,  arrival  and  welcome  of  the  VIPs,  check－in,  luggage  handling  and  check－out  to  ensure  all  runs  smoothly.
与前厅部其他管理人员,客房部和送餐服务部紧密合作,确保诸如VIP入住的房间检查,迎送VIP登记入住,结帐和行李运送等服务顺畅.

•	Keeps  updated  of  all  information  concerning  the  hotel  products  and  service  as  well  as  on  tourist  and  business  traveling  information  that  may  be  of  any  interest  to  our  guests  and  communications  in  to  all  reporting  employees  so  that  they  are  able  to  answer  guest  requests  and  questions.
掌握酒店产品知识,当地旅游商务信息,并将其传递给直接下属,以便他们能够回答客人的要求个问题.

任职资格：
•	Conducts  all  activities  of  the  Guest  Relations  section  related  to  the welcoming  of VIP guests such as ordering flowers, sending birthday card, writing welcome letter or apologies, etc.
执行有关对客关系区域的服务,例如:迎接VIP,订花,送生日卡,书写欢迎信或道歉信等等

•	Verifies  all  VIP  room  and  Suites  prior  to  arrival  of  guests  to  ensure  they  are  set  up  according  to  our  standards,  i.e.  Amenities are delivered to the rooms.  Flowers  have  been  sent,  and  upon  needs  coordinate  work  to  be  done  with  In Room Dining department,  Housekeeping  and/ or  Engineering  Departments. 
在VIP到达前,确定房间已按标准设置完毕.例如: 礼品已摆放, 鲜花已送.针对需求, 与送餐服务部, 客房部和工程部等部门通力合作.

•	Escorts  VIP  Guests  to  their  rooms  upon  arrival,  explains  the  room  and  hotel  facilities  and  offers  them  with  assistance  for  the  length  of  their  stay.
VIP到达时，需迎送客人至客房，解释酒店及客房设施，为他们逗留期间提供帮助。

•	Maintains  high  visibility  in  the  lobby  and  front  desk  area  and  provide  assistance  to  our  guests  in  a  pro－active  way.
经常巡视大堂和前台,主动为客人提供协助

•	Maintain  a  friendly  and  caring  relationship  with  the  VIP  guests  and  long－staying  guests  during  their  stay  by  making  a  courtesy  phone  call,  providing  them  with  information  on  the  hotel  services  and  local  sites  of  interest,  handling  their  requests  such  as   restaurant  reservations  and  transportation, etc..
与VIP客人和长住客人保持良好关系.在他们入住期间, 打礼貌电话征询意见, 为他们提供酒店服务信息及当地风景名胜介绍, 处理他们的特殊要求.例如: 餐厅定位和用车需求.

•	Handles  guest  requests  and  complaints  in  a  polite  and  efficient  manner,  gives  further  instructions  to  the  relevant  staff  if  needed  to  ensure  customer  satisfaction  and  maintains  a  record  of  all  requests  received  from  all  guests.  To report immediately all guest’s comments and complaints to the Guest Relations Manager & Duty Manager.
有礼,有效地处理客人需求和投诉,如果有必要,给相关人员提供指导以保证客人满意.记录下所有客人需求和投诉, 以便进一步跟踪。任何关于客人的意见和投诉，需第一时间汇报给宾客关系经理和值班经理。


•	Farewells  VIP  guests  upon  their  check  out  by  enquiring  about  their  stay,  inventing  them  over  again  and  if  needed  helping  them  with  their  future  reservation.
VIP结帐离店时, 进行告别, 询问入住期间情况, 邀请他们下次光临.如有必要, 帮助他们预订下次房间。

•	Collects  guests  questionnaires through Departure Courtesy Call to  track  guest  feedback  on  the  service  they  received  during  their  stay,  analyses  and  summarizes  their  comments  for  the  hotel  management  and  makes  recommendations.
通过与离店宾客进行电话沟通的方式，收集宾客意见,以便掌握他们在店期间所受服务的反馈,分析归纳他们的意见,提供合理化建议。

•	During  peak  period,  provides  help  and  support  to  the  Front  Desk  with  check－in,  check－out  and  handling  guest  requests.
高入住率期间,协助前台工作,帮助登记入住,结帐和处理客人特殊要求.

•	Coordinates  with  Front  Office  Management,  Housekeeping  and  Room  Service  all  activities, such  as  the  rooms  and  suites  inspections,  arrival  and  welcome  of  the  VIPs,  check－in,  luggage  handling  and  check－out  to  ensure  all  runs  smoothly.
与前厅部其他管理人员,客房部和送餐服务部紧密合作,确保诸如VIP入住的房间检查,迎送VIP登记入住,结帐和行李运送等服务顺畅.

•	Keeps  updated  of  all  information  concerning  the  hotel  products  and  service  as  well  as  on  tourist  and  business  traveling  information  that  may  be  of  any  interest  to  our  guests  and  communications  in  to  all  reporting  employees  so  that  they  are  able  to  answer  guest  requests  and  questions.
掌握酒店产品知识,当地旅游商务信息,并将其传递给直接下属,以便他们能够回答客人的要求个问题.

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