• 带薪年假
• 五险一金
• 节日礼物
• 技能培训
• 岗位晋升
• 管理规范
• 年底双薪
• 免费工作餐
• 包吃包住
• 员工生日礼物

工作职责：
•	Ensure quality function is aligned with corporate standard and requirement
确保质量职责与集团的标准和要求一致。
•	Communicate the quality issues with other departments
与其他部门交流质量问题。
•	Ensure all quality information are documented, summarized and communicated
确保所有质量的信息存档，总结和沟通顺畅。
•	Document and communicate all quality information with other departments, including information from CHANCE, SALT, Social Media and Email Surveys, etc.
存储和与其他部门交流所有质量相关的信息，包括来自CHANCE, SALT客人满意度分数，社交媒体反馈，邮件调查等信息。
•	Ensure SALT Comprehensive Reports are downloaded and saved timely and accurately
确保下载SALT综合报告并及时准确的保存。
•	Write and post Monthly Executive Summary of Individual Guest Satisfaction Scores timely and accurately
及时并准确地记录并招贴月客人满意度分数的分析会总结。
•	Write Monthly Top Three Individual Guest Defects and communicate with all department heads in a timely manner
每月记录前3个客人入住瑕疵问题，并及时与所有部门经理交流。
•	Conduct quality survey through e－mail, phone call or conversation with hotel guests
通过邮件、电话或与酒店客人交谈的形式执行质量调查。
•	Track and analyze key quality drivers and communicate the interpretation to other departments
追踪和分析主要的质量问题，并向其他部门进行解释。
•	Update quality board
更新质量信息板。
•	Assist all departments to achieve quality goals
协助所有部门达到质量目标
•	Provide key departments with quality consultation in departmental strategic planning
在部门策略计划制定中，向主要部门提供质量咨询
•	Ensure quality scores and comments are communicated to concerned departments timely through conversation, emails, and presentation
确保通过交谈、邮件和培训的方式，将质量分数和反馈与相关部门及时沟通
•	Partner with key departments to identify the gap between current situation and quality goals
与主要部门合作识别当前形式和质量目标之间的差距。
•	Partner with key departments to develop and implement quality improvement plan or project
与主要部门合作开发和完成质量提高计划或项目。
•	Partner with training department to develop quality training programs
与培训部门合作研发质量培训项目。
•	Promote quality awareness and provide experienced guidance through training
推动质量意识，通过培训提供有根据的引导
•	Energize operation departments’ reporting of service defects
推动运营部门的服务瑕疵报告作出分析和跟踪。
•	Partner with operation departments to achieve their revenue goals through quality initiatives.
通过质量创新，与运营部门合作达到他们的收益目标。
•	identify the root cause of wastage and operation process deficiency or defects
识别浪费、运营过程中的不足或瑕疵的根源。
•	measure the financial impact caused by wastage and operation process deficiency or defects
衡量由于浪费和运营过程中的不足或瑕疵导致的财务影响。
•	Analyze the operation process deficiency or defects
分析运营过程中的不足或瑕疵。
•	DEVELOP efficient operation procedures and practices
开发有效的运营程序和操作。
•	implement plans to reduce wastage and improve the efficiency of operation process
完成降低浪费、提高运营过程效率的计划。
•	Participate in project teams to develop and implement quality strategies and plans.
参与项目小组研发并完成质量策略和计划。
•	Develop and implement annual quality strategic plan that is consistent with corporate philosophy and business objectives
研发和完成年度质量策略计划，确保该计划与集团理念和业务目标一致。
•	Identify non－conformances and recommend reactive solutions and proactive plans
识别非一致性且推荐积极的解决方案和计划。
•	Undertake internal quality audit to ensure that the operation departments follow the required procedures and quality standards
进行内部质量审计，确保运营部门遵循规定的程序和质量标准。
•	Completes and accomplishes other tasks and projects assigned by General Manager. 
完成由总经理委派的其他工作。

任职资格：
•	University degree in hospitality management, business administration, or related fields, such as statistics; MBA or Master of Science degree in Management is a plus.
大学学历，酒店管理、企业管理或相关专业，例如：统计；工商管理硕士或理科管理硕士为佳。
•	Knowledge in management issues and problem－solving techniques, e.g. statistical quality control, etc.
熟知管理及解决问题的技术，例如，统计质量控制等。
•	An understanding of quality principles 
理解质量原则。
•	Five－year work experience with a minimum of three－year in a hotel operation
5年工作经验，至少3年酒店运营工作经验。
•	Preferably in the areas of operational excellence and total guest satisfaction
最好了解部门认证和客人满意度方面的业务。
•	Preferably direct experience with six sigma, TQM, or reliability management
最好有TQM或信誉管理方面的直接经验。
•	Two or three years’ experience in managing functional personnel or quality improvement teams
管理人员或提高团队质量方面2－3年工作经验。
•	Proven leadership skills and ability to promote personal development
被认可的领导力技巧和提高自身素质的能力。
•	A team player, as well as a team leader
合格的团队合作者和团队领导
•	Ability to liaison effectively with the guidance team and key groups
有效与高管和主要团队沟通的能力
•	Strong written and oral communication skills in English & Chinese languages
较强的中英文书写和口头沟通技巧
•	Excellent interpersonal skill
出色的人际关系能力
•	Excellent analytical and problem－solving skills
出色的数据分析和问题解决能力
•	Ability to involve key groups to solve problems
引导主要团队解决问题的能力
•	Ability to develop and formulate operating processes and quality strategies to support business objectives
开发、公式化运营程序和质量策略，以便支持业务目标。
•	Training and presentation skills
培训和演讲技巧

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