招聘Guest Service Agent/Receptionist 前台接待_上海外滩华尔道夫酒店招聘信息-最佳东方

1. To be familiar with Hotel’s policies & procedures.

2. To report to work on time, uniform to be clean & tidy, including name tag.

Personal appearance and grooming conform the Brand Service Standards

3. To attend the required meetings

4. Knowing the names and positions of the hotel’s management and their

Respective extensions

5. To be familiar with all hotel’s facilities and restaurants

6. To be aware of the promotions in the hotel’s restaurants

7. Awareness of the daily events in the hotel

8. Familiarity with the city attractions and restaurants

9. Knowledge of the events in the city

10. To handle all internal and external phone calls according to the telephone

Etiquette

11. To ensure the reception desk at the Concierge Lounge is clean at all times

12. Familiarity with the GSA Checklist for the AM and PM shift

13. To be conversant with the OnQ system

14. To use your OnQ password with discretion; log off the terminal when leaving

The Concierge Lounge

15. Awareness of the different room categories and the room features

16. To be aware of the room availability, the room rates and special packages

17. Conscious of guest’s preferences and needs

18. Preparation of the room assignment according to the partiality of the guest

19. Communication of guest’s preferences to the related sections and

Departments; Butler Team, Guest Service Center, Housekeeping Department

and Food and Beverage department

20. Ensuring a smooth check in procedure according to the Brand Service Standards

21. Inform the Butler team for guest’s arrival and ensure the guest is escorted to the room by the

butler

22. Attentive to guest’s inquiries and requests at all times

23. To follow up the local PSB standard policy & procedure; Ensure all passports

24. Are scanned and recorded correctly in the PSB system.

25. To report immediately all guest’s comments and complaints to the Guest

26. Relations Manager and update the Elogbook(in his absence the Front Office Manager)

27. To handle foreign exchange according to the established rates and hotel policy.

28. The Credit Policy to be strictly followed

29. To communicate the transportation arrangements for the guests with the outside transportation company

30. To make sure all miscellaneous charges are posted to the correct rooms

31. To ensure the guest’s information bill is accurate; all the correspondence should be available for the guest’s reference

32. The check out procedure has to be personalized, efficient and according to the Brand Service Standards.

33. All guests must be given a farewell by escorting them to the main entrance until they have left the hotel’s premises

34. Awareness of the “system down” procedures when the OnQ system is not responding

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