• 五险一金
• 包吃包住
• 带薪年假
• 员工生日礼物
• 领导好
• 管理规范
• 技能培训
• 岗位晋升
• 人性化管理

What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
 
您认为自己是优秀的前台接待员吗？
 
您的激情是什么？无论您的爱好是网球、购物或是卡拉OK，在洲际酒店集团，我们都对您非常欢迎。洲际酒店集团希望招募到那些把同样的关注和激情如同付诸于他们的爱好那样投入到工作中的人－那些用心对待客人每件事情的员工。目前我们在招募更多这样的员工加入我们充满动力与活力的团队。

1.Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字。
2.Drive the business .
积极推动酒店生意
3.Registers and rooms all arrivals according to established procedures
按照既定工作程序为所有来客登记并安排房间。
4.Maintains intimate knowledge of departmental standards and procedures
熟知部门标准工作程序。
5.Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。
6.Maintains cashier float and ensures accurate daily report of all money received
保持库存现金限额并保证每日对所收现金进行准确报告。
7.Cashes hotel guest’s personal and travelers checks and assists with currency exchange
为酒店客人的个人支票及旅行支票兑换现金，并协助进行外汇兑换。
8.Keeps abreast of all modifications to accounting policies and procedures
随时留意会计政策和工作程序的变化 。
9.Responsible and attends to guest’s request of using the service of safety box at all times
随时负责回应客人关于使用保险箱服务的要求。
10.Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
熟知所有特别促销活动，如：季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案。
11.Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist
处理客人的投诉、问询和请求，如果自己无法提供协助，则将问题转给主管和经理助理 。
12.Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels
熟悉洲际酒店和度假村集团的其它成员酒店，以便当客人在登记卡上写出以后要去的目的地时可以游说其在另一家洲际酒店集团成员酒店进行提前预订 。
13.Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
尽一切努力确保客人在离店时会对酒店的服务有很好的印象。
14.Performs the audit balances and prepares all works for audit in an orderly fashion
执行审计结余，并为审计工作进行各项有序的准备。
15.When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
在值班时检查夜班报告，准备早班报告，并为客人的到来准备各种必要的表格。
16.Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
全面了解标准的预订工作程序，包括如何正确使用表格，如何读电传、电子邮件和留言，以及如何在预订系统内对房源情况进行解读。
17.Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand
按照洲际酒店集团品牌的预期保持自己行为、外表和态度的高标准。
18.Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard
力争保持酒店的高标准，特别注意洲际酒店集团忠实计划会员及其它贵宾的重要性，并重视酒店的健康和安全隐患等问题。

           情山脚下，海之滨，御之园，悦享尊贵与幽静        三亚鹿回头国宾馆是海南省旅游投资发展有限公司投资,由君澜酒店管理公司管理，是按豪华五星级酒店标准建造的用于海南省国宾政务接待及中央首长来琼定点下榻的度假酒店。        斗转星移，沧海桑田。走过半个世纪的“鹿回头国宾馆”，见证了共和国的缔造者周恩来、刘少奇、邓小平、叶剑英、陈毅、谢觉哉、董必武、王震、郭沫若等党和国家领导人以及胡志明、西哈努克等外国元首和斯诺、马海德等国际友人曾在本酒店入住，留下了对南海之滨的诗情画意。        酒店前身是三亚鹿回头招待所，于1959年开业，酒店重建后于2010年开业，位于三亚大东海鹿回头旅游度假区内，今日的三亚鹿回头国宾馆拥有291间/套客房，分为国宾区和商务度假区，国宾区分别为四座总统别墅院、三栋部长别墅群；商务度假区有180余间套豪华客房。酒店设有大堂吧、中餐厅、西餐厅、KTV包厢、多功能宴会厅、小型会议室、SPA、游泳池、茶吧等综合配套设施.以及酒店有独特的海岸线浅堤人工沙滩，500米栈桥和观景平台，让您悦享海、山、园林风韵。