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岗位职责
1.通过提供“是,我可以”这样的服务使客人满意,同时还要做到超过客人的期望来使客人满意;
2.给客人足够的关注,肩负好个人应付的责任,同时通过团队协作来为客人提供良好的服务;
3.倾听和道歉时要真挚,寻找解决办法,跟踪问题解决的全过程;
4.客人不满意的时候要给予足够的关注,尽力通过各种弥补的方式使客人满意;
5.为员工提供有针对性的部门和酒店的在职培训;
6.给员工提供部门经理关于员工表现的信息回馈;
7.主动向顾客有礼貌的问候. 记住熟客并确定满足或超出他们的需求;
8.恰当的与其他部门安排客人需求服务;
9.与客房部确认空房及已入住房的房态,确保提供给客人的房间都能使客人满意。岗位要求
1. 最低一年前厅部工作经验;
2. 大专以上学历;
3. 具备良好的英文听说能力;
4. 精通电脑操作,预定和报告系统;
5. 良好的财务意识;
6. 优秀的沟通技能和处理事情能力;
7. 能够和酒店的员工,管理人员进行有效的沟通,确保团队合作;
8. 熟练操作各种办公软件。
关于丽笙酒店集团ABOUT RADISSON HOTEL GROUP丽笙酒店集团(原为卡尔森瑞德酒店集团),是全球规模最大的酒店集团之一,拥有八大风格独特的品牌,在全球目的地运营及在建中酒店超过 1,400 家。丽笙酒店集团旗下品牌包括丽笙精选 (Radisson Collection™) 、丽笙 (Radisson Blu®)) 、丽筠 (Radisson®) 、丽芮 (Radisson RED) 、丽亭 (Park Plaza®) 、丽柏 (Park Inn® by Radisson) 、丽怡 (Country Inns & Suites® By Radisson) 及 prizeotel 。原卡尔森俱乐部已更名为丽赏会 (Radisson Rewards®) ,继续为宾客提供独一无二、量身打造的服务,创造弥足珍贵的每时每刻。Radisson Hotel Group™ (formerly Carlson Rezidor Hotel Group) is one of the world's largest hotel groups with eight distinctive hotel brands, more than 1,400 hotels in operation and under development around the world. The Radisson Hotel Group portfolio includes Radisson Collection™, Radisson Blu®, Radisson®, Radisson RED®, Park Plaza®, Park Inn® by Radisson, Country Inn & Suites® by Radisson and Prizeotel. Guests can benefit from the newly rebranded Radisson Rewards™ (formerly Club Carlson SM), a global rewards program that delivers unique and personalized ways to create memorable moments that matter to our guests.关于重庆丽笙世嘉酒店ABOUT RADISSON BLU PLAZA CHONGQING重庆丽笙世嘉酒店独取繁华中一处静谧,位于南滨路商业区起点,紧邻地铁3号线,距江北国际机场仅30公里,便捷的连接重庆各大主城区和著名景点。独特的地理位置让您远离都市的喧嚣与交通拥堵,且轻松可至南滨路商业一条街、南山风景区、南坪购物中心、解放碑商业中心等山城热门地标。Begin your journey from Radisson Blu Plaza Chongqing, to find the spectacular view of Yangzi River and the city. Located at the beginning of Nanbin Road, the hotel is close to No.3 of Metro Line and only 30 miles away from Jiangbei International Airport (CKG), where you could avoid the noises and traffic jam ideally and easily reach the most popular landmark of Chongqing.