尽炫自我

    职位:礼宾部主管 Concierge Supervisor

  • 职位性质:全职
  • 工作地区:上海市浦东新区
  • 招聘人数:若干
  • 学  历:大专
  • 工作经验:1年以上
  • 所 在 地:上海市
  • 户 籍 地:不限
  • 提供食宿:可提供吃
  • 年龄要求:不限
  • 计算机能力:不限
  • 语言要求:英语(良好)
  • 国际联号工作经历:不限
  • 薪资待遇:4千-5千
  • 职位有效期:2020-01-17至2020-04-16

岗位职责/职位描述

Key Responsibilities 主要职责:

Assist guests with all inquiries, both hotel and non-hotel related
回答客人有关酒店及非酒店的质疑。

Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
详细了解酒店附近的各个地方,如:餐厅、剧院、购物中心、电影院、娱乐场所、银行、领事馆、车站及其他特殊场所。

  • Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy
    按照酒店政策,处理送给客人的邮件、信息、传真、电报及其他特殊物品

Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests
处理客人送出的邮件、包裹邮资及货物。

Receive telephone calls and take messages for guests who are out, in accordance with hotel policy
按照酒店政策,在接到外出客人电话时,留言给客人。

Record incoming registered mail, telegram, parcel, telex in appropriate file存档记录好客人的挂号信、电报、包裹。

Night staff check mail, message of expected guests against the system/computer and expected arrivals
夜班时,查看预期抵达客人的邮件、信息。

Prepare efficient work schedule for Bell staff, arranging holidays and vacations, taking into consideration projected occupancy and forecasts and any large group movements, especially those with early or late arrivals and departures
为行李部员工准备工作计划,安排假日及休息时间,考虑并预计大型活动安排,特别是早到或晚到及离店的客人安排。

Perform other duties as maybe assigned by superiors完成上级布置的其他工作

Assist others how to use Go-Concierge system
帮助其他同事如何运用礼宾部运营系统