岗位职责
1、确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。
2、查看交班记录,了解上一班的移交事项,并负责处理。
3、熟悉预订资料,了解客情,尤其要记住即将来店的贵宾、常客的姓名,了解酒店的所有活动。
4、熟悉酒店有关客房销售的各项政策,向来店宾客推销客房,努力争取最好的经济效益。
5、熟练总台各项专业业务和技能,搞好对客服务。
6、熟练掌握店内外信息,提供准确的问讯服务。
7、负责为下榻酒店的宾客办理入住登记手续。
8、负责客房钥匙的管理和发放工作并严格遵守验证制度。
9、制作有关报表,为其它部门提供准确的接待信息。
岗位要求
1、XX以上文化程度,懂得英语。
2、性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感。
3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。
4、相貌端正,身体健康。
关于上海南桥绿地铂骊酒店(About The Qube Hotel,Shanghai Nanqiao)上海南桥绿地铂骊酒店坐落于奉贤区南桥镇环城东路473号,隶属于绿地集团,由绿地酒店旅游集团管理。近莘奉金高速、G1501高速,5号线奉浦大道站和环城东路站出行交通便利,距离虹桥国际机场、浦东国际机场和陆家嘴金融贸易区只需40分钟左右车程,酒店周边旅游资源丰富,毗邻碧海金沙、二严寺、奉贤博物馆、九棵树未来艺术中心、上海海湾森林公园等当地知名景点。距东方美谷和奉贤地标上海之鱼家在咫尺。The Qube Hotel Shanghai Nanqiao is located in Fengxian District Nanqiao Town East Huancheng Road No. 473, belonging to the Greenland Group, Management by the GreenLand Hotel Travel Group. Nearly Xinfengjin expressway, G1501 expressway, transportation is convenient, from the Hongqiao International Airport, Pudong International Airport and Lujiazui finance and Trade Zone in just 40 minutes, the rich tourism resources around hotel,and the hotel is adjacent to Bihaijinsha, two Yan temple, Gulf of Shanghai Forest Park and other well-known local attractions.南桥绿地铂骊酒店,拥有204间设计风格时尚典雅的各式客房和套房,设施齐全,完美配合现代生活的需要。酒店另设有可容纳800人餐位的中餐厅,130人的西餐厅,为客人提供地道的各式美食,足不出户,便能尽享各地佳肴。Q-Bar及大堂吧厅24小时提供各式咖啡、茶饮及鸡尾酒。环境温馨舒适,是宾客会面、交流的好地方。酒店另设800平方米的无柱宴会厅至10间小型的独立会议室,是各种大小会议、展览及婚宴的理想地点,酒店另拥有完善的娱乐健身设施,是宾客商务、休闲、会务的好去处。The Qube Hotel Shanghai Nanqiao has 204 stylish and elegant style rooms and suites, equipped with modern life, need to be perfect. The hotel also has a Chinese restaurant with a capacity of 800 people and a western restaurant for 130 people. Hotel provide all kinds of gourmet food for the guests,people can enjoy good food without going out of their homes。 Q-Bar and Lobby hall provide the all kinds of coffee, tea and cocktails 24 hours。 The environment is warm and comfortable, and it is a good place for guests to meet and communicate. The hotel has 800 square meters of no column banquet hall and 10 small independent conference rooms. It is an ideal place for all kinds of conferences, exhibitions and wedding banquet. The hotel also has perfect entertainment and fitness facilities, which is a good place for guests to enjoy business, leisure and conference.关于铂骊酒店(About The QUBE Hotels)“精彩旅途,快意人生”。如果将一场旅途比划作圈,铂骊酒店正是这平凡曲线上最精彩缤纷的一处。铂骊酒店旨在以其娱乐休闲的多样性以及生活工作的兼容性为年轻商务人士注入旅途中的无穷乐趣和生机。从法兰克福到上海、徐州、南昌、荆州、铂骊酒店的足迹遍布于各大都市、机场、高铁及近郊。“Life is a wonderful journey” If travelling is regarded as drawing a cycle, The QUBE hotel could be the most splendid part. The QUBE hotel aims to provide diversity of recreation and work life balance environment for young business traveler where they can enjoy a fun and comfortable journey. From Frankfurt to Shanghai and Xuzhou to Nanchang, Jinzhou, The QUBE hotels can be found in big urban centers, by the airport, near the high-speed rail and in the suburbs.